Bluebox Storage Reviews 113

TrustScore 4.5 out of 5

4.6

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Rated 3 out of 5 stars

No problem with container just communication could be better. Finished last Friday no one there to hand keys to no post box either even though got told there was. Asked them to inform me when som... See more

Rated 5 out of 5 stars

I hired a storage container for around 2 years. Through out I experienced great customer service, the few times I did need to contact my emails were responded too quickly and the person on the other e... See more

Rated 5 out of 5 stars

Fabulous service I was upstairs but transferred downstairs to make things easier been with Bluebox a few years now

Rated 5 out of 5 stars

Have just finished using the container storage at Bluebox Swalwell. No problem with set up, payments ok, and good access at all times, good comms.

Company details

  1. Self-Storage Facility

Written by the company

At BlueBox Storage we have built a solid reputation in Middlesbrough and across the North East over a number of years. Specialising in self-storage we thrive on meeting the needs of our customers every time. If you require a storage facility that’s closely monitored 24/7 with access around the clock get in touch! 0800 535 3470


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

113 reviews

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Hasn’t replied to negative reviews

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Rated 4 out of 5 stars

Builder storage

Local company, unit fitted my needs at the time, safe and secure site always kept me upto date with any issues clean and dry storage units little bit on the pricey side but really good

November 20, 2024
Unprompted review
Rated 1 out of 5 stars

I'd never hire from this company ever again.

Well, my family and I had to get our bathroom/toilet refurbished so although we got an Airbnb, we thought we would get a portable toilet for the duration of the work. The refurbishment took about a week which is what the builder promised, so after the work I asked 'Blue box' to remove their toilet and put my potted plants back in the position they had moved them from to install the toilet. Then began the delay followed by a vile torrent of abuse from them. Given that I had paid for three week service which I did not require - at their insistence. I am utterly appalled that they behaved in the manner in which they have done, and I would neither use them again, nor recommend them.

October 3, 2024
Unprompted review
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Reply from Bluebox Storage

Hello, Sorry to hear about your negative experience however I believe you have us mixed up with another company as we do not offer these services you are describing. We are a self-storage facility based in the North East of England and we would be most grateful if you could take down your review from our page. Kind Regards, Laura

Rated 4 out of 5 stars

Great storage

Easy to access although tight squeeze getting a van to the locker. Communication is hard at times with no one on sight and having to call but all super friendly and helpful.

September 25, 2024
Unprompted review
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Reply from Bluebox Storage

Hello, thank you for your feedback. The office is open 9-5 Monday to friday and 9-1 for any queries you may have, if you need assistance out of hours whilst on site please feel free to call the out of hours security team as the number is on the gate. Hope this helps. Thanks

Rated 5 out of 5 stars

Very easy experience using blue box…

Very easy experience using blue box storage. They communicate very well and always replied to my emails very quickly, which was much appreciated. The storage locker was as expected, felt very clean and secure. We never had problems accessing it. When we’d finished using it the process of ending the contract and giving back the keys was very easy. The only thing I might complain about was that it was very stiff to open and close at times. This made it feel more secure, but if you were on your own and not very strong you might have struggled. Overall very pleased with the whole experience.

September 11, 2024
Unprompted review
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Reply from Bluebox Storage

Thank you for taking the time to leave us a fantastic review!

Rated 5 out of 5 stars

Everything was simple but efficient…

Everything was simple but efficient when dealing with blue box. Extremely friendly and helpful staff. Good quality containers with easy access.

August 27, 2024
Unprompted review
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Reply from Bluebox Storage

Thanks for the review, we are glad you are pleased with your experience!

Rated 5 out of 5 stars

Great storage comp

Second time I’ve used this company left a 5 star review last year and it’s 5 stars again this year - great customer service and all very straightforward.

August 26, 2024
Unprompted review
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Reply from Bluebox Storage

Thank you for your repeat business! It is much appreciated and for the 5 stars again.

Rated 5 out of 5 stars

Thank you, great storage place and very friendly staff!

Thank you so much, had a unit with Bluebox for a couple year and always been excellent, very well maintained, new containers. Easy to get in touch with if you ever need too, very affordable. Finally have my new house with adequate storage so no longer need but would recommend to anyone. Always felt my things were safe there.

Thanks a lot
Stephen

August 1, 2024
Unprompted review
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Reply from Bluebox Storage

Thank you so much for your review

Rated 5 out of 5 stars

Very helpful staff

Very helpful staff, easy process. Excellent access to my goods and all stored safe and dry. Thank you 👍

July 23, 2024
Unprompted review
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Reply from Bluebox Storage

Thank you

Rated 4 out of 5 stars

Overall not a bad company.

Overall not a bad company, ease of use, ease of in and out. Price increases are something to be aware of. File your agreement and remember it is not a rental agreement so your right are not the same as. Yard is always clean and tidy, and they are proactive with maintenance. Never any worries about security and quick to respond to any enquiry’s. Based on quite a few years of use.

May 1, 2024
Unprompted review
Rated 5 out of 5 stars

First Class Storage

As a company we have used Blue Box over various sites for several years. They are so easy to deal with and can normally get me as many containers as I need at short notice.
The containers are always clean and dry and the sites are well secured.
We wouldn't go anywhere else

April 29, 2024
Unprompted review

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