We couldn’t be happier with the service! The delivery was smooth and right on time, but what really stood out was the extra mile Patrick went to train us on how to use the ice cream machine. He explai... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It took just five days from my initial enquiry about a Blue Ice machine to having it delivered and installed. Brendan was incredibly proactive and a pleasure to work with — he made the entire proce... See more
Company replied
I wrote a review of Blue Ice Machines on June 12th 2025, I have to say I’m sorry I allowed my frustration with a product to colour my review of the company. Immediately the company contacted me to dis... See more
Company replied
Reached out to a few companies to supply our equipment and Blue Ice came out on top in terms of product knowledge and aftercare they can offer. Top people to deal with and looking forward to them su... See more
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Company details
Written by the company
Blue Ice Machines Ltd, an industry leader within the hospitality sector within UK & Ireland. Blue Ice Machines Ltd offers a range of foodservice equipment, including soft serve machines, suitable for ice cream, milkshakes and sorbets as well as slush, frozen cocktail and a range of fully automatic bean to cup coffee machines. Blue Ice Machines also offer all the consumables suitable for the equipment range it offers. With a record of an excellent customer service. the company emphasizes a high standard of after sales support.
Contact info
Unit G, EN9 1AE, Waltham Abbey, United Kingdom
- 07534402115
- info@blueicecreammachine.co.uk
- blueicecreammachine.co.uk
4.5
Excellent
77 reviews
Replied to 100% of negative reviews
Typically replies within 1 month
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People also looked at
Exceptional service from the Team of…
Exceptional service from the Team of Blue Ice Machines. Last time, They delivered exactly what we needed ahead of schedule, and their customer support is top-notch.
Fresh Shake is exceptional and moving fast in our store.
Great staff to talk to.
May 29, 2026
Unprompted review
Company has delivered correct product…
Company has delivered correct product and on time happy with the service
May 28, 2026
Unprompted review
Reply from Blue Ice Machines Ltd
Thank you for your positive feedback! We're delighted to hear that you received the correct product on time and that you were happy with our service. We appreciate your support and look forward to serving you again in the future. 😊
I have phoned and spoke to chitra and…
I have phoned and spoke to chitra and she was very helpful and friendly service also help me with my order I will recommend my other friend to shop here
May 21, 2026
Unprompted review
Reply from Blue Ice Machines Ltd
Thank you so much for your kind words! We’re delighted to hear that Chitra was helpful and friendly and that she was able to assist you with your order. Your recommendation means a lot to us, and we truly appreciate your support. We look forward to serving you and your friends again soon!
Chithra was great and professional…
Chithra was great and professional while placing the order.
May 19, 2026
Unprompted review
Reply from Blue Ice Machines Ltd
Thank you for your wonderful feedback! We’re so pleased to hear that Chithra provided great and professional service while helping you place your order. We truly appreciate your support and look forward to assisting you again in the future!
Blue Ice Machine
We recently purchased the Blue Ice ST12x3 two-in-one milkshake and slush machine for our convenience shop, and overall we are very impressed with its performance. The machine is easy to operate, freezes quickly, and produces smooth, consistent slush and milkshakes. Having the dual function is very convenient and saves space compared to buying separate machines.
The build quality feels solid and professional, making it ideal for busy retail environments. Cleaning and maintenance are also straightforward, which is important for daily use.
One of the best features is the consistent temperature control and attractive display, which really helps catch customers’ attention. The machine runs efficiently and handles continuous use very well.
Many thanks to Taylor and Tona for their excellent customer service and support throughout the process. Their help made the experience even better.
Overall, the Blue Ice ST12x3 is a reliable and practical investment for our convenience shop, and we would definitely recommend it to other businesses looking to serve both slush drinks and milkshakes from one machine.
May 17, 2026
Unprompted review
Reply from Blue Ice Machines Ltd
Thank you for your detailed review and kind words! We're delighted to hear that the Blue Ice ST12x3 has been a great addition to your shop and that you're pleased with its performance, reliability, and ease of use. We'll be sure to pass your compliments on to Taylor and Tona—they'll be thrilled to hear your feedback. We truly appreciate your recommendation and look forward to supporting your business for many years to come! 😊
I had this Blue Ice Machine last year
I had this Blue Ice Machine last year, within their three months I have made a profit, good for small shopkeepers, convenience store , when I call customer service wonderful Staf, the , next day delivery excellent customer service is such a good company
May 8, 2026
Unprompted review
Reply from Blue Ice Machines Ltd
Thank you for your fantastic feedback! We’re delighted to hear that the Blue Ice ST12x3 has been a great fit for your convenience shop and that you’re pleased with its performance, ease of use, and dual-function design.
We also appreciate your kind words about Taylor and Tona — we’ll be sure to pass your compliments on to them. Thank you for your recommendation and support!
I had a really smooth experience with… Chithra
I had a really smooth experience with my ice cream order thanks to Chithra. She handled everything professionally and kept me updated throughout the process, which made things feel easy and stress-free. Any questions I had were answered quickly, and she made sure the order was processed exactly as requested.
It’s clear she pays attention to detail and genuinely cares about good service. Really appreciate the support, it made a big difference.
May 6, 2026
Unprompted review
Reply from Blue Ice Machines Ltd
Thank you for your wonderful feedback! We’re so pleased to hear that Chithra provided such professional and supportive service throughout your ice cream order. Keeping our customers informed and making the process smooth and stress-free is exactly what we aim for.
We truly appreciate your kind words about her attention to detail and dedication to great service, and we’ll be sure to pass your compliments on to her. Thank you again for your support!
Chithra was exceptionally great and…
Chithra was exceptionally great and professional whilst placing the order. Will recommend to use Blue Ice Machine as they have never disappointed me and are very professional and outstanding in their service.
May 5, 2026
Unprompted review
Reply from Blue Ice Machines Ltd
Thank you for your wonderful feedback! We’re delighted to hear that Chithra provided such great and professional service while placing your order. Your continued trust and recommendation mean a lot to us.
At Blue Ice Machines, we always strive to deliver outstanding products and customer service, and we’re so pleased we’ve never disappointed you. We truly appreciate your support!
I am so happy with the service of Blue…
I am so happy with the service of Blue Ice Machine!!
Their staff are so helpful and caring!!!!!!!!!
February 11, 2026
Unprompted review
Reply from Blue Ice Machines Ltd
Thank you so much for your kind words!
We’re absolutely delighted to hear that you’re happy with the service from Blue Ice Machines. Our team takes great pride in being helpful, supportive, and genuinely caring, so your feedback truly means a lot to us.
We are so happy with our Imperial Elite…
We are so happy with our Imperial Elite -with its fast speed and 30 + drink options it is perfect for our fast paced coffee shop.
February 10, 2026
Unprompted review
Reply from Blue Ice Machines Ltd
We’re absolutely thrilled to hear that you’re loving your Imperial Elite! Its incredible speed and 30+ drink options were designed specifically for fast-paced coffee shops like yours, so it means a lot to know it’s helping you keep up with demand while delivering amazing quality.
Thank you for choosing us to be part of your coffee journey — we’re excited to continue supporting your success!
Excellent ice cream machine- best…
Excellent ice cream machine- best quality and amazing service!
February 10, 2026
Unprompted review
Reply from Blue Ice Machines Ltd
Thank you so much for the kind words!
We’re thrilled to hear you’re happy with the ice cream machine and our service. Providing top-quality equipment alongside reliable, friendly support is exactly what we aim for. If you ever need anything in the future, we’re always here to help. Enjoy every perfect serve!
Love the drink dispense machine
Love the drink dispense machine - and the after service is great!
October 30, 2025
Unprompted review
Reply from Blue Ice Machines Ltd
Thank you, Rita! The drink dispensers are really great, and we’ll definitely do our best to provide top-notch after-sales service.
Very good service and very good sales…
Very good service and very good sales and taste with their products thanks
September 12, 2025
Unprompted review
Reply from Blue Ice Machines Ltd
Thank you so much for your kind words! We’re delighted to hear you’re happy with both our service and our products. Your support means a lot to us, and we look forward to serving you again soon.
Good company to cooperation
We have been cooperating with Blue Ice for over three years. Their proactive and effective working attitude as well as their warm and friendly service have made our cooperation particularly pleasant and smooth!
I highly recommend this company. Both its products and after-sales service are excellent!
August 28, 2025
Unprompted review
Reply from Blue Ice Machines Ltd
Thank you for your kind words and continued trust over the past three years! We're thrilled to hear that our service and products have made our cooperation smooth and enjoyable. Looking forward to many more successful years together!
A genuinely professional, friendly, and reliable guy — 10/10
We couldn’t be happier with the service! The delivery was smooth and right on time, but what really stood out was the extra mile Patrick went to train us on how to use the ice cream machine. He explained everything clearly, patiently answered our questions, and made sure we felt confident before he left. A genuinely professional, friendly, and reliable guy — honestly a 10/10 experience. Highly recommend!
August 18, 2025
Unprompted review
Reply from Blue Ice Machines Ltd
Thank you so much for the amazing feedback! We're thrilled to hear Patrick made such a positive impression — we'll be sure to pass this on to him. Glad the delivery and training went smoothly, and we truly appreciate your recommendation!
Finally it’s fixed
Finally it’s fixed. Engineer came out today and fitted the new gearbox. Sounds like Rolls-Royce
Very good and polite Enginier
August 16, 2025
Unprompted review
Reply from Blue Ice Machines Ltd
Great to hear it’s all fixed and running smoothly — like a Rolls-Royce! We're glad our engineer provided polite and professional service. Thanks for your feedback!
Amazing Support
Amazing Support
Amazing support! Extremely helpful and highly trained staff.
August 14, 2025
Unprompted review
Reply from Blue Ice Machines Ltd
Thank you so much! We're thrilled to hear you found our support amazing and our team helpful and well-trained. We're always here if you need anything!
AFTER SALES DONT EXISTE
Equipments I bought from the blue ice are excellent. I had two twin tank and triple tank slushy still going after 5-6 years.
However I replaced my ice cream maker this year on January because my old one t15 broken after 5 years of service. So I decided I go for new and January I bought T 5. Because I like the equipment.
However on the arrival after setting up the machine it was a loud noise coming. I contacted the company. They advised few things to do but nothing changed. After many many calls and emails finally they agreed to send engineer. He came along. Very nice guy straight away he listened noise and said it’s gearbox Order the gearbox arrived. It’s been sitting on the counter since Marc. Still not sent engineer to fit it.
Last I phone told engineer is on holiday.
Now in August I need the machine nothing done.
They’re very good machines BUT THE SERVICE YOU IS ABSOLUTELY INSANE.
MY ADVICE FOR YOU GUYS. BUY THE MACHINES FROM DIFFERENT Suppliers. Don’t buy direct from blue ice.
Halil koroglu
August 5, 2025
Unprompted review
Reply from Blue Ice Machines Ltd
Thank you for your feedback, and for being a long-time user of our equipment — we’re glad to hear your machines have served you well over the years.
We’re sorry for the delays you experienced with your T5 machine. While we tried to assist over the phone and arrange an engineer, we understand the wait was frustrating. We're happy to confirm the issue has now been resolved.
If you need any further support, please don’t hesitate to reach out — we’re always here to help.
Shocking customer service
Shocking customer service
I operated parts that never came for a slush machine.
When I called they constantly make excuses and promise it will be the next day but they still don’t come this has been 3 times now and still no parts
August 1, 2025
Unprompted review
Reply from Blue Ice Machines Ltd
We're truly sorry to hear about your experience and completely understand your frustration. We appreciate your patience and are glad to confirm that this issue has now been fully resolved.
Should you ever need any further assistance in the future, please don’t hesitate to reach out — we're always here to help and ensure things run smoothly for you.
Amazing tech support
Amazing tech support! Extremely helpful and highly trained! Had an issue with my ice cream machine which was resolved over the phone in a few minutes.
June 12, 2025
Unprompted review
Reply from Blue Ice Machines Ltd
Thanks for the great feedback! We're glad our tech support team could quickly resolve the issue over the phone. Always here to help!
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