We couldn’t be happier with the service! The delivery was smooth and right on time, but what really stood out was the extra mile Patrick went to train us on how to use the ice cream machine. He explai... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It took just five days from my initial enquiry about a Blue Ice machine to having it delivered and installed. Brendan was incredibly proactive and a pleasure to work with — he made the entire proce... See more
Company replied
I wrote a review of Blue Ice Machines on June 12th 2025, I have to say I’m sorry I allowed my frustration with a product to colour my review of the company. Immediately the company contacted me to dis... See more
Company replied
Reached out to a few companies to supply our equipment and Blue Ice came out on top in terms of product knowledge and aftercare they can offer. Top people to deal with and looking forward to them su... See more
Company replied
Company details
Written by the company
Blue Ice Machines Ltd, an industry leader within the hospitality sector within UK & Ireland. Blue Ice Machines Ltd offers a range of foodservice equipment, including soft serve machines, suitable for ice cream, milkshakes and sorbets as well as slush, frozen cocktail and a range of fully automatic bean to cup coffee machines. Blue Ice Machines also offer all the consumables suitable for the equipment range it offers. With a record of an excellent customer service. the company emphasizes a high standard of after sales support.
Contact info
Unit G, EN9 1AE, Waltham Abbey, United Kingdom
- 07534402115
- info@blueicecreammachine.co.uk
- blueicecreammachine.co.uk
4.5
Excellent
77 reviews
Replied to 100% of negative reviews
Typically replies within 1 month
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I used this company for the first time last year.
I used this company for the first time about a year ago. absolutely brilliant service. They gave me lots of advice on how to mix the flavours for my slashing Machine. Will definitely be using them again.
August 28, 2024
Unprompted review
Reply from Blue Ice Machines Ltd
Thank you for your kind words! We're glad we could support you with your slush machine and flavor mixing advice. Looking forward to working with you again!
Reply from Blue Ice Machines Ltd
Thank you so much for your kind words! We are proud to provide excellent service and support to our valued customers like you. Your positive feedback motivates us to continue delivering the best. Looking forward to supporting your continued success!
Very satisfied
It took just five days from my initial enquiry about a Blue Ice machine to having it delivered and installed. Brendan was incredibly proactive and a pleasure to work with — he made the entire process, from purchase to implementation, seamless. Absolutely well done, and thank you!
The quality of the product is really good as well..
June 26, 2025
Unprompted review
Reply from Blue Ice Machines Ltd
Thank you for your fantastic feedback! We’re delighted to hear that Brendan and the team made the process seamless and efficient for you. We take great pride in providing high-quality products along with excellent service, and your kind words mean a lot to us. We look forward to continuing to support you!
THIS COMPANY IS VERY GOOD FOR QUALITY…
THIS COMPANY IS VERY GOOD FOR QUALITY AND SERVICE AND I GIVE 10 OF 10
June 25, 2025
Unprompted review
Reply from Blue Ice Machines Ltd
Thank you so much for your wonderful review! We’re thrilled to hear you’re happy with our quality and service. Your 10 out of 10 means a lot to us and motivates our team to keep delivering the best. We truly appreciate your support!
Excellent customer service right from…
Excellent customer service right from the start. Highly recommend the milkshake machine!
June 24, 2025
Unprompted review
Reply from Blue Ice Machines Ltd
Thank you for your kind words! We’re delighted to hear you enjoyed our customer service and are happy with the milkshake machine. Your recommendation means a lot to us!
Excellent Company
I have been using this company for sometime now and I have always been happy with their products and service.
The customer service is always on point and the flavours do not disappoint.
Chithra was especially helpful and is very knowledgeable with all the products.
I would highly recommend Blue Ice.
June 20, 2025
Unprompted review
Reply from Blue Ice Machines Ltd
Thank you so much for your continued support and kind words! We’re thrilled to hear that you’re happy with our products, service, and flavours. A special thanks for recognising Chithra—she’ll be delighted to know her support made a difference. We truly appreciate your recommendation and look forward to serving you again soon!
Great service gave me great technical…
Great service gave me great technical support and showed great patience and information website east to navigate
June 20, 2025
Unprompted review
Reply from Blue Ice Machines Ltd
Thank you for your kind feedback! We're so pleased to hear you had a positive experience with our technical support team and found our website easy to navigate. We’re always here to help and truly appreciate your support!
Excellent customer service.
The Staff were invaluable. Clear Communications saves times? Excellent customer service? Appreciate
June 19, 2025
Unprompted review
Reply from Blue Ice Machines Ltd
Thank you for your wonderful feedback! We're glad our team could support you with clear communication and excellent service. Your appreciation means a lot to us—we’re always here to help!
we love the products .
we love the products .
Service is excellent as always.
Chitra was very polite and helpfull while placing orders.
June 19, 2025
Unprompted review
Reply from Blue Ice Machines Ltd
Thank you so much for your kind words! We're delighted to hear you love our products and continue to enjoy our service. We look forward to serving you again soon!
Good Service from Chithra
June 19, 2025
Unprompted review
Reply from Blue Ice Machines Ltd
Thank you for your kind words! We're happy to hear you received great service from Chithra!
Perfect flavours,and colour
Perfect flavours,and colour, tastes sweet and bold great for kids ..frozen treat delivers exactly what it promises. It attracts customers towards improve our sales.
August 1, 2024
Unprompted review
Reply from Blue Ice Machines Ltd
Thank you so much for your review! We truly strive to create the perfect flavors for all our customers. Whether it’s slushies, bubble tea, ice cream, or milkshakes — we’ve got it all covered!
Reply from Blue Ice Machines Ltd
Thank you so much for your review! We’re thrilled to hear you found our service quick and reliable — that’s exactly what we always aim for. We truly appreciate your feedback!
Reply from Blue Ice Machines Ltd
We truly appreciate your feedback! It’s great to hear you found our service quick — delivering just that is always our goal. Thank you so much for your review!
Great service and good quality for the…
Great service and good quality for the Slush and Milkshakes.
June 17, 2025
Unprompted review
Reply from Blue Ice Machines Ltd
Thank you so much for your kind words! We’re delighted to hear you enjoyed the slush and milkshakes. We look forward to serving you again soon!
Very nice product
Very nice product, especially the ice cream. I love it.
Chithra was very helpful many thanks
June 17, 2025
Unprompted review
Reply from Blue Ice Machines Ltd
Thank you so much for your lovely feedback! We’re thrilled to hear you enjoyed the ice cream. We’ll be sure to pass on your kind words to Chithra—she’ll be delighted! Looking forward to serving you again soon.
Regret writing a bad review
I wrote a review of Blue Ice Machines on June 12th 2025, I have to say I’m sorry I allowed my frustration with a product to colour my review of the company. Immediately the company contacted me to discuss the problems I had had with the machine. The managing director of the company (Mindy) called me personally and was extremely helpful and returned all the costs I incurred. I honestly wouldn’t hesitate to buy products from them again. Clearly a company that puts customers first even if you give them a hard time 😊
June 16, 2025
Unprompted review
Reply from Blue Ice Machines Ltd
Thank you so much, Andrew, for taking the time to share this. We truly appreciate your honesty and your kind words. It was our pleasure to assist you, and we’re glad we could resolve the issues to your satisfaction. Customer care is at the heart of everything we do, and your feedback means a lot to us. We look forward to serving you again in the future!
Came out on Top!
Reached out to a few companies to supply our equipment and Blue Ice came out on top in terms of product knowledge and aftercare they can offer.
Top people to deal with and looking forward to them supplying all our sites.
June 10, 2025
Reply from Blue Ice Machines Ltd
Thank you so much for your kind words and for choosing Blue Ice Cream Machines. We truly appreciate your feedback and are delighted to hear that our product knowledge and aftercare have made a positive impact. Supporting our customers is at the heart of everything we do, and we look forward to continuing to provide the highest level of service across all your sites. Please don’t hesitate to reach out if you need anything—we’re here to help!
Unprofessional & zero help
I don’t think I’ve ever been this frustrated or exhausted dealing with a company in my entire life. Completely unhelpful, careless, and downright disrespectful. We have had endless issues with machinery purchased from them. I contacted the company, and they basically shrugged it off and charged a fortune for engineer visits. Engineer doesn't fix the issue and ignores follow ups.
No apology, no accountability, nothing. Just a waste of time and money.
AVOID THIS COMPANY AT ALL COSTS. You’ve been warned.
January 13, 2025
Unprompted review
Reply from Blue Ice Machines Ltd
Thank you for your feedback, and we’re sorry to hear that you feel this way about your experience with Blue Ice Machines.
We understand your frustration and apologise if our service has not met your expectations. However, we would like to clarify that the engineer visit in question was carried out in accordance with our terms and conditions, which clearly state that charges will apply if the issue is not a fault with the machine itself but rather due to incorrect use or operation.
In this case, our engineer assessed the unit and confirmed that the issue arose from improper usage, not a mechanical fault. As such, the service fee was applied appropriately. We have also responded to your communications and provided support throughout, and our team remains available should you require further assistance.
We appreciate all feedback and take it seriously, but we also have a responsibility to apply our policies fairly and consistently. If you would like to discuss this further or require any assistance with using the machine correctly, please don’t hesitate to reach out to our support team.
Absolutely abhorrent company
Absolutely abhorrent company, AVOID... Sales team will tell you everything you want to hear - push for sale and promise everything will be perfect. Not long after things go wrong and they will not help AT ALL. promises of support, and get ignored for months without engineer visits. they ignore phone calls and do not help whatsoever. Avoid at all costs
May 1, 2025
Unprompted review
Reply from Blue Ice Machines Ltd
We're sorry to read this review, but after checking our records, we’re unable to find any customer account or purchase under your name.
At Blue Ice, we take all feedback seriously and aim to provide reliable service and ongoing support to all verified customers. If you’ve had a genuine experience with us and believe there’s been a mistake, we invite you to contact us directly with your order details so we can investigate and assist properly.
We always welcome constructive feedback, but we do ask that reviews reflect genuine experiences so we can continue to improve and respond fairly.
Beyond upset
Beyond upset. Called blue ice due to machine motor not running properly. Was asked if I would like a service also said yes may as well get the full thing sorted in one.
Workers came out a part of the motor was missing. Asked if anything had fallen out or touched which replied no to.
After paying about £540 for a repair and service I have been left with a broken machine again. When called I have been charges another 100 and odd when original work was paid and not carried out.
I see on this every bad review has a comment from blue ice that does in some ways show there unprofessional nature. Which is why I have kept full records of emails and phone calls before reporting to trading standards. I would recommend that anyone dealing with blue ice get a full brake down of costs and work in full detail.
April 30, 2025
Unprompted review
Reply from Blue Ice Machines Ltd
We’re sorry to hear you’re unhappy and appreciate the opportunity to respond.
Following your call about the machine freezing up, we arranged an engineer visit and offered a full service, which you accepted. On attendance, the engineer found the key component of the motor missing—something that is essential for proper operation. As a result, the missing part and a second visit to install it were chargeable, as per our standard terms. The full service was paid for and completed on the first visit.
We understand this may not be the outcome you hoped for, but after reviewing the case, all processes were followed correctly, and the charges applied fairly based on the engineer’s findings.
If you believe there’s more to discuss or feel the outcome was not justified, we welcome you to get in touch with us directly. We are always open to reviewing cases and finding a satisfactory resolution wherever possible.
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