Placed two multi-item orders in the past two weeks, and it was a fantastic experience both times. My orders shipped the next day, and were delivered in two business days. Everything was packed well (s... See more
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See what reviewers are saying
STAY FAR AWAY FROM ORDERING ONLINE. They say 2 day shipping but never actually ship out your products and These people will bounce you back and forth on replacing or refunding your products with no... See more
I was skeptical to order from here because of the 1 star complaints, but my experience was perfectly fine. I ordered a tube of sunscreen - placed the order on Monday and received the item on Thursday.... See more
I would absolutely opt for zero stars. I had a miserable experience at the store in East Hampton. After being told by the store manager that she would exchange a product for a different one, I drove h... See more
Company details
- Cosmetics Store
- Beauty Product Supplier
- Beauty Supply Store
- Health and Beauty Shop
- Perfume Store
- Skin Care Clinic
Information provided by various external sources
Bluemercury is a chain of American beauty stores founded in 1999 by Marla Malcolm Beck and Barry Beck in Georgetown, Washington, DC The stores sell cosmetics, as well as in-store facials and spa treatments.
Contact info
Wisconsin Avenue Northwest 1010, 20007, Washington, United States
- bluemercury.com
2.6
Poor
89 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Bad experience with product
Bad experience with product; refund not given after sending it back. They won't respond to emails.
October 9, 2020
Unprompted review
Worst customer service ever!
Worst customer service ever!! Sent a letter to Marla Beck and never received a response - will no longer shop Bluemercury!!! Do not shop!!
August 19, 2020
Unprompted review
Placed an order over a week ago and…
Placed an order over a week ago and they still havent shipped it out yet. They claim its due to the virus but I ordered several other things in the previous weeks and those shipped out within two days. Customer service is near impossible to reach and when you do they...
August 12, 2020
Unprompted review
I tried to contact customer service…
I tried to contact customer service about a missing Item in with my order. I finally heard back but since I didn't respond within 24 they closed my inquiry. I will just by from Skinceuticals from here on out....
July 20, 2020
Unprompted review
Customer service issue
I bought an item from them more few weeks ago and never heard of it. I received an email notifying me that it has been shipped, but on the UPS website they haven't received any package, and it has been a week now. I understand that the current Covid situation is impacting the logistic, but I shopped on other beauty platform af the same time I placed my order with Bluemercury, and the difference is that they kept updating on my order and I ended up getting my order even though it was with delays.
I tried to contact Bluemercury through email, got no answer and the worst is that they closed my case. Tried to call too, after a long wait, the call would end by itself.
And guess what? I got charged for my item!
May 6, 2020
Unprompted review
Terrible online store
Terrible online store. They always have a promotion for 2 days shipping but it's just scam! I've called customer service, they didn't know what happened, they couldn't talk to their supervisor and the only option was to cancel the order after 3 days of ordering!!
January 29, 2020
Unprompted review
Good Online Store
Good Online Store. They give you coupon codes that worked and customer service is good. The site is user-friendly, easy to navigate. 5 Star rating!
August 29, 2019
Unprompted review
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