Passed us to Ellwood law who have been very good and quick to respond with early stages of good communication. Managed to find a few car finances on our behalf, fingers crossed for a good result.
Company replied
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See what reviewers are saying
The first agent l spoke to on Monday morning, when l called to report the accident, in my view is top class agent. He demonstrated ability to listen and was more concerned about my well-being rathe... See more
Coming on for nearly 2 years since starting claim ,service has been terrible referral to chase monro and send email asking for update no reply phone does not get answered,phone blue panda and just to... See more
Company replied
I had an excellent experience with Blue Panda. They helped me recover money I never knew I was entitled to. The people I spoke to were friendly, professional, and always kept me informed along the way... See more
Company replied
Company details
Written by the company
Through over 10 years experience in Financial Mis-selling claims, we aim to take the hassle and stress out of claiming compensation. With over 150,000 clients assisted to date, we can investigate and pursue claims on a wide variety of financial products.
Contact info
792 Wilmslow Road, M20 6UG, Manchester, United Kingdom
- 0161 914 5620
- info@bluepandafinance.co.uk
- bluepandafinance.co.uk
4.0
Great
820 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Good service prompt and efficient…
Good service prompt and efficient thankyou
August 23, 2024
Unprompted review
Reply from Blue Panda Finance
Hello Daniel,
We are so happy to hear that you found our service quick and efficient, here at Blue Panda Finance we strive to provide the best service for all our clients.
All the best in the rest of your claim,
Kind Regards,
Blue Panda Finance
Easy transaction
Easy transaction. Polite and did their job to the best of their ability.
August 23, 2024
Unprompted review
Reply from Blue Panda Finance
Hi Caron,
We are pleased to hear that you found our free assessment easy and that you found our agents polite. Providing a clear, easy and smooth sailing process is really important for us.
We will be sure to pass on your kind review to the teams here at Blue Panda Finance.
Kind Regards,
Blue Panda Finance
Very helpful,quick response
Very helpful,quick response
Job Done!
Thank you.
August 1, 2024
Unprompted review
Reply from Blue Panda Finance
Hello Frederico,
Thanks for taking the time to leave your positive thoughts. We really appreciate this.
We are pleased to hear that you found our service helpful and quick, we are here to help all our clients as much as possible.
We wish you the very best of luck in the next step of your claim.
Kind Regards,
Blue Panda Finance
Customer Services 0 out of 10 AVOID.
Customer Services 0 out of 10 AVOID.
August 12, 2024
Unprompted review
Reply from Blue Panda Finance
Thank you for reaching out to us Janet.
Blue Panda Finance completed our free assessment of your vehicle finance claims and your case was referred to a firm on our panel on 17th June 2024 as per your request.
We would recommend that you contact them directly as they will be in a better position to update you. We will email you separately with their details.
Finally, we are unable to locate any communication from you. Should you wish to speak with us, can you please kindly reach us on the details below and we will be more than happy to assist you.
Email: vehicle@bluepandafinance.co.uk
Tele: 0161 914 5620
We wish you all the best with your vehicle finance claim.
Kind regards, Blue Panda Finance
Car Finance complaint
Car Finance complaint. Difficult to get hold of them. Sent information in 12th April 2024. Chased in July after the three-month response period with the lender. I was told they will raise a complaint with the FCA and update my file. Heard nothing and see nothing on the online portal. Called again to chase on 17th July 2024 and was told they have been busy and actually hadn't submitted my information. So in the last 3 months they have done nothing since i provided them with all the necessary information and to add insult they completely lied to me about when and where they were sending my personal data. It’s a complete miss place of trust and incompetence.
July 17, 2024
Unprompted review
Reply from Blue Panda Finance
Thank you for taking the time to share your concerns with us Edward.
We sincerely apologise for your experience and please rest assured that your case remains a top priority for us.
So that we can review what has happened here and actively work on resolving the matter as quickly as possible, can you kindly contact us on the details below:
Email: vehicle@bluepandafinance.co.uk
Tele: 0161 914 5620
We look forward to speaking with you to discuss the current status of your case and what to expect moving forward.
Thank you for your patience and understanding. We value your trust and will continue to work hard to regain your confidence.
Kind regards, Blue Panda Finance
Who do I speak to or contact for further information?
Hi, now I have uploaded my documents could you please advise what the next steps are?
I haven’t had any correspondence since 24th June 2024.
I have emailed several times however I have not had any replies from anyone from Blue Panda organisation.
August 5, 2024
Unprompted review
Reply from Blue Panda Finance
Hello, thank you for reaching out to us and we apologise if you have not heard from us straight away.
We are more than happy to assist you further. Can kindly provide your details by contacting us via:
Email: vehicle@bluepandafinance.co.uk
Tele: 0161 914 5620
We look forward to speaking with you to provide you with an update on the status of your case and provide details of what to expect moving forward.
Kind regards, Blue Panda Finance
Bad customer service
I’ve been waiting since March for an update, still nothing! I keep chasing and am being ignored by my emails, I wish I went with someone else.
August 1, 2024
Unprompted review
Reply from Blue Panda Finance
Hi Shannon, we sincerely apologise that you feel this way. We understand how frustrating this must be for you.
Having reviewed your file, we can see active communication since your case was set up with us in March. If would appear that the delay has been caused by the finance provider not providing all the information they hold for you. Whilst extremely frustrating, we can assure you that we are working hard on your case and want this resolved as quickly as possible.
If you require anything more specific and would like a detailed breakdown of your case and what to expect moving forward, please reach us on 0161 914 5620 or email vehicle@bluepandafinance.co.uk
Once again, we apologise for any inconvenience and we appreciate your understanding and co-operation.
Kind regards, Blue Panda Finance
Car finance claim
I have been waiting for over two years. I don't receive any updates on the claim I submitted to this company. No response from emails or phone calls. Wish I had not borthed. Terrible service hopeless.
July 31, 2024
Unprompted review
Reply from Blue Panda Finance
Thank you for taking your time to share your experiences Paul and we apologise for the time that has passed.
We completely understand your frustration and we sympathise with the amount of time it can take for these cases to come to a resolution.
Whilst it may seem that nothing it happening, we can assure you that there it a lot of work going on in the background to ensure the progression of cases.
To allow us to update you with a more detailed status of your case, we kindly request that you reach us on the details below:
Email: vehicle@bluepandafinance.co.uk
Tele: 0161 914 5620
We would like to thank you for your continued patience.
Kind regards, Blue Panda Finance
Awful company
Awful company. Don’t respond to emails or call back… customer service non existent. Apparently they can’t claim for miss sold car finance anymore as it is under review. I found this out elsewhere, nobody from Blue panda has told me that all claims are on hold they just ignore my emails and don’t call back when I’ve asked for updates. They have all my details which is worrying also… I submitted my details in January but have been fobbed off and no one responds to me. Quite happy to take all your details and call you a thousand times to begin with to get you to sign up. But once submitted you will be completely ignored. AVOID!
July 28, 2024
Unprompted review
Reply from Blue Panda Finance
Hi Sarah, thank you for taking the time to share your concerns with us and we sincerely apologise for your experience.
Please rest assured that your case remains our top priority.
So that we can actively work on resolving this matter as quickly as possible for you, can you kindly contact us on the details below:
Email: vehicle@bluepandafinance.co.uk
Tele: 0161 914 5620
We look forward to speaking with you to discuss the current status of your case and what to expect moving forward.
We value your patience and understanding.
Kind regards, Blue Panda Finance
Waiting a year!!!!
Almost a year since I started a claim with Blue panda finance. No correspondence at all.
August 21, 2023
Unprompted review
No updates from blue panda finance
I was contacted by blue panda finance at the start of June and haven't heard anything back from them. I have emailed them about updates but haven't heard anything from them.
July 2, 2024
Unprompted review
Reply from Blue Panda Finance
Good afternoon John,
I am sorry to hear this, as it has been only a few weeks since you started your case with us it may be that we have don't have any updates at this given time. However, please can I kindly invite you to give us a call on 0161 914 5620 and one of our Customer Service representatives will be more than happy to assist you.
We look forward to hearing from you.
Kind Regards,
Blue Panda Finance
Having finally spoken to a customer…
Having finally spoken to a customer representative about concerns with proceeding with my claim for pcp with santander, I decided not to pursue my claim as I believe that santander did not missell me car finance. Fortunately my signed form had not been forwarded to a relevant legal firm to proceed with claim, so I decided to cancel the claim as I was concerned I would be paying fees as the contract seems to have many clauses in it .
The person I spoke to was very helpful and has cancelled my claim with no fees accumulated.
July 11, 2024
Unprompted review
Reply from Blue Panda Finance
Hello Sean,
We are pleased to hear that our agent was able to assist and advise you further.
As you are aware, we are currently completing a free assessment. Thus, no fees have been charged for any withdrawals at this time.
Wishing you a pleasant weekend.
Kind Regards,
Blue Panda Finance
Reply from Blue Panda Finance
Hi Gemma,
Thank you for your feedback. We are pleased to hear that you found our service to be prompt.
We wish you the very best of luck in the rest of your claim.
Kind Regards,
Blue Panda Finance
It’s been 8months since i signed form
It’s been 8months since i signed form, have not heard an update from them since. but when opening this claim very responsive and no lack of communication.
November 16, 2023
Unprompted review
Reply from Blue Panda Finance
Hi Vaqar,
Thank you for bringing this matter to our attention. We apologise for the lack of communication and the delay since you signed the form eight months ago. We understand your frustration given the initial responsiveness when opening the claim.
Please be assured that we are looking into your case urgently. Someone will be in touch in due course.
Kind Regards,
Blue Panda Finance
Very efficient
Very helpful Blue Panda also very efficient made my claim easy and easy steps to follow i would definitely recommend them to anyone who wants their help thank you
July 5, 2024
Unprompted review
Reply from Blue Panda Finance
Hi Julie,
Thank you for your kind words. We are delighted to hear that you found Blue Panda Finance very helpful and efficient. It's wonderful to know that the claim process was easy to follow and met your expectations.
Your recommendation means a lot to us, and we appreciate your trust in our services.
Kind Regards,
Blue Panda Finance
Company very helpful and easy process
Company very helpful and easy process
July 5, 2024
Unprompted review
Reply from Blue Panda Finance
Hello Lisa,
Thank you for your feedback. We are pleased to hear that you found our company very helpful and the process easy.
Your satisfaction is important to us, and we appreciate your positive comments.
Kind Regards,
Blue Panda Finance
Forms have been simple to full out
Forms have been simple to full out. Communication is very good and quick to respond if any issues
July 4, 2024
Unprompted review
Reply from Blue Panda Finance
Hello There,
Thank you for your feedback. We are pleased to hear that you found our forms simple to fill out and that our communication has been both good and prompt in addressing any issues.
Your satisfaction is important to us, and we appreciate your positive comments.
Kind Regards,
Blue Panda Finance
Communication and ease of use on the…
Communication and ease of use on the website
June 29, 2024
Unprompted review
Reply from Blue Panda Finance
Hello Peter,
Thank you for your feedback. We are pleased to hear that you found our communication effective and our website easy to use.
All the best!
Blue Panda Finance
Reply from Blue Panda Finance
Hello Steve,
Thank you for your feedback. We are pleased to hear that you found our handling of paperwork to be very quick.
Kind Regards,
Blue Panda Finance
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