Bluettipower EU Reviews 

Nice services and customer support.
Special thanks to Afra, Kris and Wendy from Bluetti team

Rapid customer support and knowledgeable answers. Very satisfied with my EB3 and my AC200MAX. Thank you

Within 24 hours after logging complaint I was contacted and informed about possible solutions.
I was also even reminded after one day that my feedback was required in order to close the complaint.
Problem was solved and I'm a happy customer!!

I had a problem that logging and schedule wasn't working as it should be (AC200L). Tech support helped be fast and problem was solved. Thanks!

I had questions for the product that I bought, and in two days I had my answers

Great back up service and communications when seeking technical advice that wasn’t on the BLUETTI app. The BLUETTI app is great on itself and the product I bought (AC180) is performing well with no issues.

I've bought power station through Bluetti website so I base my expierience on that. Because of my mistake I had to return it. All went withouth any issue, including refund. I've purchased another of their products. Responsive and helpfull customer service, short delivery & return, good quality products. I hope to see some new products from them. Overall positive

The device works fine. the customer service was very responsive

Excellent customer service with a dedicated team to ensure that nothing is too much trouble for them. 100%.
Thank you.

There was some issue with registration on site. I contacted support, provided required information and the issue has been fixed very quickly. It's my first experience with Bluetti support and I'm glad how it was.

I strongly recommend to buy, fast delivery, good product, received in Ukraine in less than a month. With a load of 100-150 watts, it is enough for 6-8 hours. Special thanks to the support in solving delivery issues, you are great).

Nice technical support. Problem was fixed in 24 hrs

After buying several Bluetti solutions I can say that you've confirmed brands' strong reputation of the manufacturer of reliable, well build and nicely designed products together with good customer support

Great customer service, high quality products, decent discounts and overall positive experience with shopping despite the shipping delays that are somewhat expected during high discounts periods and customer demand peaks. Great brand and marketing, big community supported by Bluetti

Had some question about my new powerstation, they answered everything an helped to choose additional batteries correctly.

Everything is great. Consultant helped with the selection and explained everything clearly. The support team is excellent, as are the products. I highly recommend them.

I ordered a PS54 in the recent sale at Bluetti Officical on the diy.com website (B&Q). It was a good price, but shortly after the price was reduced further on the Bluetti website. I contacted Bluetti customer service to claim back the difference under their 30 day price promise. I dealt with Kris who contacted Bluetti at B&Q on my behalf with the relevant information. Thanks to that my refund was issued the same day. Can't really ask for better than that!

I bought a used Bluetti and was happy with it, so i ordered a new one. Waiting for the product, a strange way of letting me wait happens now. So i asked if there is any problem. The answer is:
""the item shipped out previously was returned due to strict logistics inspection. In this case, we need to wait until we receive the returned items before changing the logistics carrier to resend the items to you.
Sorry that we can not promise when it will be resent and delivered. ""

So the logistic carrier will decide when and if i get the product!!
I never heard of this kind of reason although we had our own webshop. In a case like this, we would send a new product directly with an other logistic carrier, but not Bluetti.
Very strange, i can also get my money back "soon"if i want. But now, yes i want my money back today, not "soon" this feels like internet fraud like i lost once 2500euro before. I am checking the contactadresses and the website but it seems ok, what can i do more?

My AC200MAX got a glitch in the firmware so I could not switch AC on/off from the touchscreen. I've sent an email to the support team and an updated firmware was pushed to my unit in a few days, which fixed all issues. It was fast and easy. The Support team was good with communication.

Kris helped me choose the best model for my requirements and provided support and advice throughout the delivery of the order.