Impeccable Customer Service and a specific shout out to Kathryn for her help through my order. Whilst I hope that they move away from Evri as I know a lot of us would rather pay a slight premium for r... See more
Company replied
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See what reviewers are saying
My package went missing, and not one person has bothered to respond to me from Blu Light. I have been trying endlessly via calling them (no one picks up) and emailing them (no one responds), even thou... See more
Company replied
I’ve got to be honest. This is the best customer service I’ve had. After already purchasing a pair and having some issue with them the customer service team reached out instantly and offered a refund... See more
Company replied
Recently bought some blue light blocking glasses. Were really good for the first week but broke in the second week. Very disappointed. After posting the above review was contacted by customer care a... See more
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Company details
Information provided by various external sources
Here at Blu, we understand the importance of keeping your eyes protected while staying in fashion. With our latest collection of the most popular styles around the globe, there will be always be a pair to suit both your look, and your sleep schedule.
Contact info
United Kingdom
- hello@blulightglasses.co.uk
- blulightglasses.co.uk
4.0
Great
94 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Blu Light Glasses
Thank you for your review and we look forward to you visiting our online store again soon. Don't forget to use the discount code!
So so good and have become a staple for…
So so good and have become a staple for me and helped me loads with migraines, haven't had once since I started wearing them, this was my 2nd purchase and it's nice to have different options available to accessorise!
May 5, 2022
Reply from Blu Light Glasses
Thank you for your review and we look forward to you visiting our online store again soon. Don't forget to use the discount code!
Ordered a pair of glasses 4th of April…
Ordered a pair of glasses 4th of April and still no sign of them.
Can’t seem to contact customer services either
April 20, 2022
Unprompted review
Reply from Blu Light Glasses
We are sorry you have not received your glasses and I have looked through all the emails but there doesn't seem to be any contact from you. I see you have not listed your email address or given your surname so there is no way I can find your details so I am able to contact you. Please could you email me at hello@blulightglasses.co.uk with your order details and I sort this out for you immediately.
Brilliant
Very quick delivery! Very well packaged and absolutely brilliant glasses! Fit my face very well and honestly take the strain away from my eyes as I work at a desk for 10 hours day. Headaches are a thing of the past! Definitely recommend!
April 13, 2022
Reply from Blu Light Glasses
Thank you for your review and we look forward to you shopping at Blulightglasses.co.uk in the future. Don't forget to use the discount code.
Reply from Blu Light Glasses
Thank you for your review and we look forward to you shopping at Blulightglasses.co.uk in the future. Don't forget to use the discount code if you do.
Great experience and great glasses
Great experience from ordering to receiving to wearing. I love my glasses and especially like using them in the evening!
I also thought I’d look rubbish with glasses but I like these ones!
April 6, 2022
Reply from Blu Light Glasses
Thank you for your review and we look forward to you shopping at Blulightglasses.co.uk in the future. Don't forget to use the discount code if you do.
Service is fine but the glasses are a let down
The glasses ended up hurting my eyes after about 5 hours of use and I haven't worn them since. The packaging was nice and they came quickly, but I feel they didn't more strain in the end than prevented.
Review improved as the company got back to me quickly with a refunds with little issue. Overall the glasses are nice they just aren't for me or my eyes.
April 5, 2022
Reply from Blu Light Glasses
Sorry to hear the glasses hurt your eyes. We are in the process of refunding your order.
Partner loves them
Partner loves them! Helps him so much when he’s at work as he is in front of many screens all shift. Definitely recommend getting a pair of blu light glasses!
March 12, 2022
Reply from Blu Light Glasses
Hi Jasmine,
Thank you ever so much for your kind words. We're glad your partner loves them as much as we do and they're helping him stay clear of eye-strain and headaches!
Great Customer Service
I had a minor scratches on my glasses however when I emailed the company they sent out a new pair because of the inconvenience. Within a few hours! They were amazing.
March 8, 2022
Reply from Blu Light Glasses
Hi Lauren,
I'm glad the team managed to sort this for you so quickly, thank you for leaving a lovely review and hope your glasses are helping!
Nice enough glasses
Nice enough glasses. Arrival time was good, however the black frame has broken already after a few weeks
February 16, 2022
Reply from Blu Light Glasses
Hi Owen, I am ever so sorry to hear about your issues with the frame. Please drop us an email at hello@blulightglasses.co.uk and a member of the team will be able to sort this for you!
Many apologies,
Lewis
Product was received as ordered and was…
Product was received as ordered and was kept updated through the order processing and dispatch and notified when delivered.
February 3, 2022
I ordered two pairs
I ordered two pairs, was charged for two pairs, only one pair arrived. I emailed the customer service to say that I had only received one pair of two, but that I would return one pair as my daughter did not find them comfortable. I have not heard back from them nor received the glasses or a refund.
December 11, 2021
quick response
quick response
got the faulty glasses with scratches(2-3) in the middle of the glasses, but they quickly dispatched the new one. At first I was disappointed, but I was impressed by their quick response, and kind email.
December 8, 2021
Reply from Blu Light Glasses
Thank you Gisela, we're so happy you love the glasses as much as we do and they're helping you!
Great value products and great service
Great value products and great service! Efficient and effective comms throughout.
November 8, 2021
Reply from Blu Light Glasses
Thank you for the feedback Ian, we are constantly striving to give the best experience possible so it's fantastic to hear when a customer is happy with the whole experience.
We are constantly expanding our product base so if you are ever looking for a second pair, or present for a friend or family member, please feel free to pay us another visit so we can try to top your last experience!
Waste of time
One of the lenses fell out almost immediately- just not good quality at all
October 15, 2021
Reply from Blu Light Glasses
We're very sorry for the experience you have received Amy, we have since sent you out a replacement pair - We are sorry the experience you received was not up to our usual standard however we hope your replacement pair goes towards resolving this!
Shocking
It is huge and it looks really cheap. Arrived with scratch on the lenses aswell. I want my money back! Waste of £20!!
October 12, 2021
Reply from Blu Light Glasses
Hi Lili, we're sorry your experience of the product wasn't up to our usual standards, we check each and every pair before they are dispatched to ensure there is no damage meaning it must have been caused in transit. We have since sent you out a replacement pair in order to compensate you for the inconvenience, please let us know if there is anything else we can do!
Reply from Blu Light Glasses
Thank you for the lovely words Benjamin, we really appreciate hearing feedback especially when it is so positive. We're so glad they're working for you and we hope in the future if you are in need of another spare pair or friends/family may need a pair, you visit us again!
Haven't even received what I paid for
Haven't even received what I paid for, the least I expect really
August 16, 2021
Reply from Blu Light Glasses
Hi Alex, we have since sent you out a replacement pair and I can see from the tracking they have arrived. I am ever so sorry you have received the incorrect pair and caused a negative experience however we hope now you have received the correct pair and kept the incorrect pair as a free replacement it has helped correct this negative experience for you. If there is anything else we can do please let us know!
Reply from Blu Light Glasses
Thank you Neal for the great feedback, we're so glad they're helping with your iPad use - We find they also work great with computer and laptop screens too as the light can be even brighter on those. If you are ever in need of a second pair, we hope you'll visit us again!
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