Bmiregional Reviews 

For those with a complaint against BMI, and travelling from Norway it can be submitted in the website reiselivsforum.no

Waiting for refund!!
Booked flight in June 2018 for my wife,flight canceled, booked for
the next day, asked for refund according european rule.After a lot
of phone calls, i e-mailed the paper with all the info, and response
time is 60 days!!! have got now a reference number, and wait.
this now 7 months !!!! still nothing!! new e-mail answer wait 60 days
incredible he
The EU should put a maximun date on paying the refund, they have
all your details, why are we have to give our details again?

Cancelled flight in May 2018. In August they got back to us and wrote that we would have the refund in a few weeks. Since then they get back with copy pasted messages about when the refunds sill be made. Now, Jan 2019 we still haven’t got the refund.

It would have been a convenient flight from Bristol - should it have departed as scheduled. Unfortunately, it was cancelled, and I found myself on a coach to Gatwick having missed my connection to Moscow. To be honest, the whole trip went down the hill from then, as I was offered a replacement flight incompatible with my visa restrictions and found myself stranded in Frankfurt detention centre for the whole night. I was very was lucky to be offered an onward flight instead of being sent back to the UK, but I could not re-schedule any of the appointments I missed after landing 24 hours later than my scheduled arrival time. It was a wasted trip.
I promptly filed my compensation claim in July 2018. Fast forward 6 months, dozens of call and emails later, direct and via Resolver, and I even though I was assured I am entitled to compensation, my case still had not been progressed. I routinely call BMI every week and hear the same excuse: there is a backlog of cases, it will be another couple of weeks until your payment is processed. My case has since been escalated to the management team, apparently, but it had not made any difference and none of the managers is available to speak.
The flight back was OK and I was delighted it had flown as scheduled, but I doubt I will ever fly this route again as it is simply unreliable.

Quite a shocking start to our international flight to Brazil in Business Class due to the foul tempered nature of one of the check in staff at Bristol Airport. Couldn’t care less, dismissive and rude. I’m glad there are alternatives to BMI/Air France/KLM for all our family’s future travel between UK and Brazil.

I had a return flight cancelled by BMI and when I tried to claim this back using EC Regulation 261/2004 I've not heard a peep from BMI. They initially said they'd get back to me within 60 days, but it's beyond that now and I've heard nothing. They are now in breach of obligations, with no sign of responding.

Customer care from British Midland is worse than useless! After a great outward journey from my regional airport I was about to write to congratulate BMI on a great service. After a horrendous experience from ground staff representing BMI at Stansted Airport I will never recommend or even use the airline again. I work in the industry and have been shocked and appalled at the lack of customer care/ help. I had thought we had passed the computer says no attitude. Surely in this day and age of stiff competition customer care should be a priority?
I am certainly a very dissatisfied customer today! British Midland you need to up your game or you will loose further to your competitors. Your ground staff at Stansted need training on how to help with customer problems, not be directed to your mobile phone and told to look up a contact number from BMI and be told to sort it yourself!

Have been waiting since 5 Jul for promised compensation. They fail to answer e mails then lie over the phone. They are USELESS at dealing with customers. AVOID IF POSSIBLE.

They fail to deliver then lie to you over and over. They have fobbed me off since July with excuses. They have no interest in making up for their errors, doing what's right by their customers or complying with their regulatory obligations. Stay well away. I would not fly with them off an errupting volcano.

As others have written. My flight was canceled, unable to reach customer support, or helpline, or whatever you want to call them, none of the term that involve customer, care or support are good for this: you can not reach them.
I finally was able to contact them online, they said they would reimburse my extra expenses and pay a compensation, they did not so far.. I am not sure what is next to do except talking to a solicitor and paying a lot of money more to get the money they agreed already they owe me.

Absolutely terrible customer service. Have had an ongoing complaint since March 2018, no responses several escalations and still no response. I would never recommend this company. After paying out on a flight and cancellations from the day before my flight I rang the customer service team over 2 days, a total of almost 9hrs after 47-57 minutes holding the line would cut off, I needed to know an update on my flight as I was due to attend a show, in the end I had to book another flight out of Heathrow as I needed to be there. I wrote regarding the issue of why the phones kept cutting off. All I got was one email saying my flight went as scheduled, that was not my question or complaint. Disgusting service.

Flight cancelled last minute. Nobody seemed to care one bit. Their partner airport desk were very poor and just wanted to get rid of me rather than help me. The 'helpline' (I use that term loosely) wasn't open for another 2 hours after my flight was cancelled. Was left wandering aimlessly around the airport. Didn't make it to my destination, no refund or alternative provided, just an awful experience and one I wouldn't wish on my worst enemy. Disgusting service, if at all possible, avoid these fools.

Failure to reimburse cancelation fee - still waiting 8 months after cancelled flight, despite BMI agreeing to pay the EUR250

My flight was cancelled 15mins before take off in March.Finally got a reply asking for my details beginning of June.been getting fobbed off with different dates it will be paid ever since.8 months nearly from my flight still waiting.

Flight delayed by 3 hours and 20 minutes in December 2017, despite numerous letters no responses. Last week solicitor filed a court action with the county court monies claim centre. This company continues to ignore not only its customers but EU legislation. Once this claim is settled I will be a lodging a further complaint to the standards industry, in the hope they get fined further for their ignorance.

Still awaiting flight EU delay compensation from June 18, have chased this by email and messenger fobbed off we have had delays!
Deal with your customers in a prompt and professional manner please and pay what is due for your delays and cancellations. Currently have two claims in with them both unpaid.

Lies, lies, lies...… Customer Services, excuses, excuses, after a delayed flight I have applied to BMI Regional for compensation. They just fob you off, yes this week it will be paid, lies. Oh we had an accounts error, lies, lies and more lies. The review on here is just the start. Anyone starting out on claim. Get the Customer Services rep's name and document everything. I have spoken to BMI Regional and warned them. So here we go the press, BBC, Moneysaving Expert CAA, they are all getting an account of their shocking treatment and lies, lies lies......

if you are lucky, your flight will depart and arrive without incident . BUT, if they cancel or delay or reroute the flight you will endure a nightmare of customer service in trying to resolve and redress it !
It will take months. and you spend hours and hours hangin on the phone. Web query forms will be ignored.

AVOID if you have any alternative.

If i could give less stars i would.

Munich to Brno,last minute cancellation. We went to grab some food and came back 20 minutes before the flight was due to leave, after hearing a call saying the gate was closing soon.

Well that was a slight liberty with the truth, the gate was already closed and the plane was nowhere to be seen. As well as remove the docking tube, and completely pull away, they also had managed to remove our bags from the hold, all in the sub 5 minutes it took us from hearing the "closing soon" call, to pay the bill and walk across from the restaurant opposite. There was no "final call".

Lufthansa are also partly to blame for this because they are partnered with BMI and their hostess was manning the boarding gate at the time.

To Lufthansa's credit though, they did pay for our tickets onwards to Vienna which was our only alternative as Brno is a very seldom travelled route. We still have to pay for the airport transfer though which is a 3 hour road move minimum.

Not happy. Do not use BMI. Load of chancers.

Stinking. Cancelled 2 x trips at short notice with no reason. Havent responded to emails. Will never use again.