Bockers & Pony Reviews 

1,942
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

The hamper was so beautiful..ordering was easy and both the recipient and I were kept informed of the delivery. I love this company and will always order from them..highly recommended

Rated 2 out of 5 stars

Did not get what I expected. I ordered the Brownie Hamper. Missing was Charlotte Piper Freckle Bar Nina's Turkish Delight The Chocolate Pot Rocky road Bitesize Salted Caramel Coffee Treats Or... See more

Company replied

Rated 5 out of 5 stars

Apart from 1 hiccup which was recovered beautifully, Bockers & Pony have been amazing. Thankyou. My Dad recently passed away and I've been able to bring some happiness to Mum at Mother's Day and h... See more

Rated 5 out of 5 stars

Ordered from UK. This was a birthday gift. Great choices on the easy to use website. Arrived on time and watched the recipient open it online. He loved it and was impressed with the packaging. A... See more

Company details

  1. Gift Shop
  2. Baby Store
  3. Children's Store
  4. Hobby Store

Information provided by various external sources

Bockers & Pony deliver the most impressive hampers and gifts Australia wide. Immaculately packaged with super high quality products, our gift hampers are just perfect when you need to send a gift to a client or staff, or family and friends.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.6

All reviews

(1,942)

2 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Excellent service as I had put a wrong delivery date when ordering online. A lovely customer service lady called Annie got it delivered the next day for me.

January 24, 2022
Rated 5 out of 5 stars

Thank you

Fabulous! Sitting in Singapore - got a Champagne hamper delivered to a friend in Sydney. Got it delivered right on time, and when I wanted it delivered. Great packaging and seamless online experience! Thank you

January 21, 2022
Rated 5 out of 5 stars

The gift was perfect and loved by the recipient

The gift was perfect and loved by the recipient. It was beautifully packaged and was exactly like the photo on the website. Delivered on time and in great condition. Highly recommend this company. I will use them again for future gifts.

January 19, 2022
Rated 5 out of 5 stars

Excellent Service

This was my first time using Bockers & Pony. Payment and receipt came through quickly. Goods were delivered on the date promised. Overall I was extremely happy with the service.

January 17, 2022
Rated 5 out of 5 stars

Very Accommodating

I had to make a last minute change to the shipping instructions and the support team couldn't have been more helpful; very much appreciated.

January 16, 2022
Rated 5 out of 5 stars

Great service

Good range of products. Good communication and very helpful. Delivery options could be tailored to ensure a suitable delivery window for safe receipt of the hamper by the recipient.

January 12, 2022
Rated 1 out of 5 stars

Unreliable and untrustworthy

Unreliable. The order was promised before Christmas but was not delivered until 10 January, after I complained. They never even called the number provided.

Looking at other reviews, I see positive comments under my name that I never wrote. Someone has been making up false reviews.

The company's reply, knowing I am overseas, is to give me a toll-free number that can't be called from my location.

January 11, 2022
Bockers & Pony logo

Reply from Bockers & Pony

Hello, we apologise that your hamper didn't arrive on time. Can you please contact our Customer Facing Team directly on 1300 502 340 so they can investigate further. We value your support - Team Bockers & Pony.

Rated 3 out of 5 stars

All my Clients loved it!

It all came together really well and all of my clients absolutely loved it! Just forgot some of the message cards in the boxes we ordered so had to chase those people up. Other than that will 100% be returning again for future client gifts!

January 11, 2022
Rated 1 out of 5 stars

My package never got delivered to my…

My package never got delivered to my friend for Christmas. There is no customer service number or email to reach them to figure it out either.

January 5, 2022
Bockers & Pony logo

Reply from Bockers & Pony

Hello, we apologise that your hamper didn't arrive on time. Can you please contact our Customer Facing Team directly on 1300 502 340 so they can investigate further. We value your support - Team Bockers & Pony.

Rated 5 out of 5 stars

Last minute Christmas hamper order

I had to make a last minute order for a nice Christmas hamper and was able to get it from Bockers & Pony with express delivery. Nice hampers to choose from, easy to order and the delivery worked well. I also called them and received very friendly and professional help.

January 5, 2022
Rated 5 out of 5 stars

I am from the US and was looking for a…

I am from the US and was looking for a gift basket to send to my friends in AU. This fit the bill perfectly and much to my surprise was super special to receive. Apparently, your reputation is that of excellence in AU. Thanks for making my friends smile.

January 4, 2022
Rated 3 out of 5 stars

Undelivered package

One of my orders (3) did not arrive before Christmas and until now 5th of January 2022. I was assured the package will arrive before Christmas when I rang the office.
I have emailed the office about the problem and until now 5th of January 2022 there’s no reply. Office still close when I rang and may need to wait till 10th of January 2022.

January 4, 2022
Bockers & Pony logo

Reply from Bockers & Pony

Hello, we apologise that your hamper didn't arrive on time. Can you please contact our Customer Facing Team directly on 1300 502 340 so they can investigate further. We value your support - Team Bockers & Pony.

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