Wagnum / Body Massager Australia Reviews 155

TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 68 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, highlighting their excellent quality and effectiveness. Many people found the items easy to set up and use, noting significant improvements in recovery, circulation, and overall well-being. The user experience is frequently described as positive, with many expressing satisfaction with their purchases. However, some customers experienced issues with delivery and order fulfillment. A few people reported delayed shipments, lack of tracking updates, or receiving incorrect items. There were also instances where customers felt there was a lack of transparency regarding shipping status and communication from the company.

What people talk about most

Product

Clients share positive opinions on product quality and effectiveness. Many customers praise the compression... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the excellent build... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service. Many customers praise fast delivery, with some... See more

User experience

Consumers find the user experience to be positive. Many reviewers highlight the ease of use, with comments... See more

Order

Users describe ambiguous interactions with order. Many customers report significant issues, including orders... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As an athlete myself I was on the hunt for ways to recovery quicker at home. I have had previous experiences with using compression boots and loved the result so went on the hunt for pair myself. That... See more

Company replied

Rated 5 out of 5 stars

This is amazing. So good In between training sessions and really helps make the extra difference in terms of recovery (which I personally struggle with) - better recovery = better training. As a tra... See more

Company replied

Rated 5 out of 5 stars

I say this is the best mini spark massage i ever invested it’s soo good 👍🏼 I use everyday when my muscles ache. In the past i brought mini massages many different times but seems never good as this... See more

Company replied

Rated 5 out of 5 stars

The buying experience was perfect, delivery was next day even though I didn’t choose express. The product works well and is good quality. I have some circulation issues in my legs, I feel there is som... See more

Company replied


Company details

  1. Massage Supply Store

Written by the company

The Body Massager Australia brand has always been inspired by one force, it is customers. These customers are people who love their lifestyle and dive into their true passions no matter what. We want to help our valued customers pinpoint exactly what they need and find quality products that tailor to their lifestyle. Shop and experience what we are all about.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

155 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Faulty Product & No Customer Support

I ordered an ice bath chiller from this company and it arrived a week ago. Immediately upon installation it became obvious there was a mechanical fault with the internal motor and fan, and the chiller unit doesn't work.

I've tried to reach out to the company 4 times now through their website and email and have got no response at all in the last week.

My bank will take over the process from here, but it's frustrating that no one has reached out and they're ignoring my requests for some sort of assistance with the faulty product.

February 26, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

Wagnums Customer service and communication was excellent.
Our order was lost in the transit, we were kept in the loop the whole time and when they couldn't be found they immediately sent another pair.
My son has been using the compression boots and is loving them!

February 16, 2026
Unprompted review
Wagnum / Body Massager Australia logo

Reply from Wagnum / Body Massager Australia

Hello Tracy, thank you so much for your kind words and for taking the time to share your experience! We're really glad to know you're happy with both our service and products. Your feedback means a lot to all of us here at WAGNUM.

Rated 5 out of 5 stars

LegPro Boots are outstanding

Purchased two pairs of the Legpro Boots. They are well worth the spend! Recovery results are excellent.
Customer service is also second to none!
Thanks so much!

January 27, 2026
Unprompted review
Wagnum / Body Massager Australia logo

Reply from Wagnum / Body Massager Australia

Hello Rebecca, thank you so much for your kind words and for taking the time to share your experience! We're really glad to know you're happy with both our service and products. Your feedback means a lot to all of us here at WAGNUM.

Rated 4 out of 5 stars

A Company with some Integrity

Firstly, I have a serious back issue and the back waist belt I bought is one of the best, and I've tried a few. It's not a magic cure but it helps me get started in the morning. I did have issues with the one I purchased after about 8 months and I sent an email and these guys just replaced it with a new on, no hassles. Hence this review, It was awesome to see some Good Old Fashioned customer service excpecially after sale service which in my opinion is very rare these days. Thanks

January 18, 2026
Unprompted review
Wagnum / Body Massager Australia logo

Reply from Wagnum / Body Massager Australia

Hello Wade, thank you so much for your kind words and for taking the time to share your experience! We're really glad to know you're happy with both our service and products. Your feedback means a lot to all of us here at WAGNUM.

Rated 5 out of 5 stars

Amazing customer service

Amazing customer service! I reached out with a few questions about the current pair I have, they went above and beyond to make sure my problems were resolved! Couldn’t be any better :)

January 12, 2026
Unprompted review
Wagnum / Body Massager Australia logo

Reply from Wagnum / Body Massager Australia

Hello Jordy, thank you so much for your kind words and for taking the time to share your experience! We're really glad to know you're happy with both our service and products. Your feedback means a lot to all of us here at WAGNUM.

Rated 2 out of 5 stars

Over Promise & Under Deliver

I ordered an ice bath on Dec 15.
When I requested tracking information, WAGNUM advised the item would be shipped on Dec 31.
Now about 7 days later they have advised they over sold the items, and now don't have stock and it will be 4-5 weeks before I am likely to receive the item?????
Quality Companies have systems in place that effectively manage sales and stock levels. Obviously WAGNUM doesn't have these effective systems. And from reading previous reviews (which I should have done prior to purchase) it appears this company has a history of over promising and under delivering.
"Buyer Beware"

January 5, 2026
Unprompted review
Wagnum / Body Massager Australia logo

Reply from Wagnum / Body Massager Australia

Hi Phil,

Thank you for sharing your experience. We understand why this situation was frustrating and we agree that being told an order was shipping and then learning it was out of stock is not acceptable. We take responsibility for that.

This occurred during a very busy end-of-year period where a software issue caused our inventory system to show available stock incorrectly. That led to us over-selling a limited number of units. While this explains what happened, we fully acknowledge that it should not have occurred and we should have communicated more clearly.

We would also like to note that some of the negative reviews you referenced are from two to three years ago. Since then, we have made significant changes to our systems, processes, and fulfillment partners, which is reflected in our more recent reviews and customer experiences.

We have already offered either a full immediate refund or priority dispatch as soon as the incoming stock arrives, depending on what works best for you. We remain committed to resolving this fairly and restoring your confidence.

Thank you again for your feedback. It helps us continue to improve.

WAGNUM Team

Rated 5 out of 5 stars

TitlGreat Products, and Customer Service Followed Through e

I had some initial delays and communication issues with my order, but the team at Wagnum reached out afterwards and made things right with a goodwill gesture. The products themselves are excellent, and I appreciate that the company took the time to resolve the situation properly. I’m happy with the outcome and the quality of the gear.

November 5, 2025
Unprompted review
Wagnum / Body Massager Australia logo

Reply from Wagnum / Body Massager Australia

Hello Gian, thank you so much for your kind words and for taking the time to share your experience! We're really glad to know you're happy with both our service and products. Your feedback means a lot to all of us here at WAGNUM.

Rated 5 out of 5 stars

Compression boots

Unreal, after training make your legs feel amazing so you are ready to go the next day. The compression is perfect same as all the top business at a cheaper price and great quality. Highly recommend

December 17, 2025
Unprompted review
Wagnum / Body Massager Australia logo

Reply from Wagnum / Body Massager Australia

Hello Ben, thank you so much for your kind words and for taking the time to share your experience! We're really glad to know you're happy with both our service and products. Your feedback means a lot to all of us here at WAGNUM.

Rated 5 out of 5 stars

Dast delivery, excellent customer service

So happy with the products we received, will definitely buy from here again. Fast delivery and easy to reach.

December 12, 2025
Unprompted review
Wagnum / Body Massager Australia logo

Reply from Wagnum / Body Massager Australia

Hello Sarah, thank you so much for your kind words and for taking the time to share your experience! We're really glad to know you're happy with both our service and products. Your feedback means a lot to all of us here at WAGNUM.

Rated 5 out of 5 stars

Recommended

I bought these compression boots as a gift for my boyfriend and he absolutely loved them. I also tried them myself and was honestly impressed with how effective and comfortable they are, especially for the price.

The quality is great, the compression feels really good, and they’re super easy to use. The travel bag is also a big plus — very practical and perfect for taking them on trips or to the gym.

Overall, excellent value for money and a great purchase. Highly recommend!

December 10, 2025
Unprompted review
Wagnum / Body Massager Australia logo

Reply from Wagnum / Body Massager Australia

Hello Carolina, thank you so much for your kind words and for taking the time to share your experience! We're really glad to know you're happy with both our service and products. Your feedback means a lot to all of us here at WAGNUM.

Rated 5 out of 5 stars

Nothing but completely happy

Nothing but completely happy. I have one knee replacement and waiting for a second. My legs haven’t felt better. Thanks Maddie Sturt for the recommendation just love them

December 8, 2025
Unprompted review
Wagnum / Body Massager Australia logo

Reply from Wagnum / Body Massager Australia

Hello Iris, thank you so much for your kind words and for taking the time to share your experience! We're really glad to know you're happy with both our service and products. Your feedback means a lot to all of us here at WAGNUM.

Rated 5 out of 5 stars

Top tier compression with great add on options!

I recently purchased the Wagnum Elite Air Compression Boots and they’ve been a game changer for my recovery. I train legs regularly and these boots have noticeably improved my circulation. My legs feel fantastic afterwards and the sessions are incredibly relaxing. I also love that there’s the option to connect hip and arm attachments if you want to expand the setup. Highly recommend these for anyone looking for quality compression and fast recovery.

December 9, 2025
Unprompted review
Wagnum / Body Massager Australia logo

Reply from Wagnum / Body Massager Australia

Hello Danny, thank you so much for your kind words and for taking the time to share your experience! We're really glad to know you're happy with both our service and products. Your feedback means a lot to all of us here at WAGNUM.

Rated 5 out of 5 stars

Compression recovery leg set

I purchased the compression recovery leg set after my physio recommended then and I have been using them every day.
They have helped me in my recovery from major knee surgery and a troublesome recovery. I will continue to use then as they are a great help.
I have also ordered the hip and glute compression.

December 8, 2025
Unprompted review
Wagnum / Body Massager Australia logo

Reply from Wagnum / Body Massager Australia

Hello Dusty, thank you so much for your kind words and for taking the time to share your experience! We're really glad to know you're happy with both our service and products. Your feedback means a lot to all of us here at WAGNUM.

Rated 5 out of 5 stars

Awesome products

Awesome products, got myself the Fuel X, Waist Massage and Pillow Massager, they work like a charm.

December 7, 2025
Unprompted review
Wagnum / Body Massager Australia logo

Reply from Wagnum / Body Massager Australia

Hello Víctor,

Thank you so much for the 5-star review and for picking up such a great collection of gear! It is fantastic to hear that the Fuel X, Waist Massage, and Pillow Massager are all working like a charm for you.

I am so sorry to hear that the mini "gym essentials gift pack" with the water bottle and towel didn't make it into your box. That was definitely our mistake, but we would love to sort that out for you right away.

Could you please shoot us a quick email at info@bodymassager.com.au? Once we have your details, we will arrange for that gift to be sent out to you immediately.

Thanks again for your support and understanding!

Best wishes,

WAGNUM Team

Rated 5 out of 5 stars

I say this is the best mini spark…

I say this is the best mini spark massage i ever invested it’s soo good 👍🏼 I use everyday when my muscles ache. In the past i brought mini massages many different times but seems never good as this I got now.. The Best Of The Best EVER. I’m thinking I’m going get Wagnum Prorange massage gun & also DUO Recovery Head as well..seems to be good regardless reviews…

December 7, 2025
Unprompted review
Wagnum / Body Massager Australia logo

Reply from Wagnum / Body Massager Australia

Hello Cindy, thank you so much for your kind words and for taking the time to share your experience! We're really glad to know you're happy with both our service and products. Your feedback means a lot to all of us here at WAGNUM.

Rated 5 out of 5 stars

Loving the boots after a hard training…

Loving the boots after a hard training session in the gym, on the field or a rough 12hr shift on my feet in healthcare. The case makes it convenient and easy to store!

December 3, 2025
Unprompted review
Wagnum / Body Massager Australia logo

Reply from Wagnum / Body Massager Australia

Hello Vic, thank you so much for your kind words and for taking the time to share your experience! We're really glad to know you're happy with both our service and products. Your feedback means a lot to all of us here at WAGNUM.

Rated 5 out of 5 stars

Top Shelf Company All Round

Top shelf company all round. Love the Wagnum Fuel X for recovery, I use them around 4 times a week, incredibly helpful.

Had a small issue with one of the boots, contacted Wagnum, had a prompt response from their team and got sent a new pair in the post shortly afterwards.

Can't recommend this company more, a credit to their industry.

5 Stars!!!

December 1, 2025
Unprompted review
Wagnum / Body Massager Australia logo

Reply from Wagnum / Body Massager Australia

Hello Josh, thank you so much for your kind words and for taking the time to share your experience! We're really glad to know you're happy with both our service and products. Your feedback means a lot to all of us here at WAGNUM.

Rated 5 out of 5 stars

More Sweat Than My $3,500 Sauna. Seriously!


I genuinely didn’t expect this… but I’ve sweated more inside my new Sauna Blanket from Wagnum than I ever have in my $3,500 two-seater sauna — and that thing basically lives in my house like a shrine.
The first time I used the blanket, I thought something was wrong with me because the amount of water that came out of my body was *not human*. We’re talking “did I just melt 10 years of stress and bad decisions?” levels of sweat. (See pic. You’ve been warned.YES thats a puddle of toxic waste- YUK!)

By the end I felt like a new person — lighter, clearer, energised, almost a bit proud of myself. And the best part?
I’m finally consistent, because all I have to do is slide into this warm cocoon of heat like a happy burrito and let it do its magic. No setup, no stress, no arguing with myself. Just wrap, roast, repeat.

If you want something that actually works and makes you feel like you’ve done a full workout without moving… this is it. I’m obsessed.

November 24, 2025
Unprompted review
Wagnum / Body Massager Australia logo

Reply from Wagnum / Body Massager Australia

Hello there, thank you so much for your kind words and for taking the time to share your experience! We're really glad to know you're happy with both our service and products. Your feedback means a lot to all of us here at WAGNUM.

Rated 5 out of 5 stars

An amazing company full of great…

An amazing company full of great knowledgeable and communication. I am very happy with my products. Any questions I had were answered very promptly. Very happy customer.

November 28, 2025
Unprompted review
Wagnum / Body Massager Australia logo

Reply from Wagnum / Body Massager Australia

Hello Kara, thank you so much for your kind words and for taking the time to share your experience! We're really glad to know you're happy with both our service and products. Your feedback means a lot to all of us here at WAGNUM.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look