I would like to express my appreciation for the excellent customer service provided by BodyMood. The support team was incredibly kind, responsive, and helpful throughout the entire process. They handl... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I ordered a couple of piercing jewelry pieces since it’s almost time to replace my starter piercings. The prices were great, so I picked up a few different styles to try out. One of the items I r... See more
Company replied
It was an overall great experience, I wanted a gift for a close friend and I didn´t know what to gift her, as soon as I entered the web I already knew what to give her. The quality of the jewels is ou... See more
Company replied
Even though the shipping company misplaced my package, bodymod made up for it and send a new packege, without any difficultys. Simon C. helped me understand all the updates, and answered all my questi... See more
Company replied
Company details
Written by the company
Bodymod is a Piercing Jewelry brand aiming to inspire everyone to be themselves & express who they are through piercing jewelry 💛
Contact info
Stapelholmer Weg 28-30, 24963, Tarp, Germany
- help@bodymod.support
- bodymod.com
4.8
Excellent
5K reviews
Replied to 83% of negative reviews
Typically replies within 1 week
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Fast answers and verry helpful
February 23, 2026
Unprompted review
Reply from Bodymod
You're welcome, Dobre Stefan. Have a nice afternoon
Jason
Customer Support Manager
I got the fastest help ever received by…
I got the fastest help ever received by any customer service. The locking system on my ordered earring had failed me and I lost the earring less than 24 hours after having it in. Franco from customer service was super quick to help me and send me a new one ☀️ On top of that, the jewellery is gorgeous and the delivery very fast 💨 will definitely be back
February 20, 2026
Unprompted review
Reply from Bodymod
Thanks, Andreea. You're very welcome regarding our fast service. We hate it when companies make you wait for a long time to get an answer. I hope you will choose us again.
Have a great weekend
Jason
Customer Support Manager
Amazing people, genuine customer service
The jewellery is good quality and the customer service is simply wonderful.
I had bad luck of making an order during heavy snows in Europe. Due to the weather the package was super late. So late that I wasn't able to pick up! What is more I needed to return that.
Anyways the shipping company took it back. And again it took ages to come back to bodymod warehouse.
Everything ended up perfect. The return was made. I was super scared that the package will get lost or that I won't be able to make the return due to the time passed. The customer service made sure I was taken care of. Great communication and resolution that was in favour of me.
Def gonna buy again!
February 19, 2026
Unprompted review
Reply from Bodymod
Lovely day, N A
Wow, thank you so much for this amazing review! 🥰✨
We’re truly happy to hear that everything worked out in the end, especially given the tough circumstances with the bad weather and delays. We know how stressful that situation can be, so it really means a lot to us that you felt supported and taken care of throughout the process 💛
Your kind words about our jewelry and customer service absolutely made our day. We’re so glad we could help turn a stressful experience into a positive one, and we can’t wait to welcome you back again soon
Wishing you a wonderful day ahead!
Gev
Really great customer service
Really great customer service. When the items I ordered did not live up to my expectations the customer service was very helpful in finding a solution. They responded quickly and I’m very happy with the outcome. Thank you. Will order more in the future.
February 4, 2026
Unprompted review
Reply from Bodymod
Thanks so much, Hilde. We try to be fast and keep everyone happy! Come back soon.
Wishing you a peaceful day
Jason
Customer Support Manager
Very quick and helpful response from the support
There was a mistake in one thing in my order and I contacted the support. I was positively surprised with Franco from the support team who gave me a warm and very quick response and just 3 hours later I was notified that the corrected package was sent to me without any additional expenses.
February 18, 2026
Unprompted review
Reply from Bodymod
Hello Paulina! 👋
Thank you so much for your feedback! 🙏
We are so glad to hear that Franco from our support team was able to turn a mistake into such a positive experience for you. ✨
The whole Bodymod team appreciates your support and your kind words! 😊
If you happen to need anything else, please contact us!
Kind regards
Andres
Thanks
Thanks, the company when I got broken earring, they shipped a new one for free.
February 14, 2026
Unprompted review
Reply from Bodymod
Hello Nikita! 👋
Thank you for sharing your experience! 🙏
We are so glad to hear that we were able to help you by shipping out a new one right away. ✨
The Bodymod team appreciates your support! 😊 If you need anything else, please contact us!
Kind regards
Andres
Good products
February 17, 2026
Unprompted review
Reply from Bodymod
Thanks Marisha. We appreciate it.
Have a nice day
Jason
Customer Support Manager
Quick delivery & support
Good range of products for sensitive skin. Extremely quick delivery and support, my questions has been answered and problems been fixed within minutes.
February 17, 2026
Unprompted review
Reply from Bodymod
Hi Katrine
Thank you for taking the time to share your positive experience with us.
We’re committed to maintaining the high standards you’ve experienced and hope to continue exceeding your expectations : )
All the best!
Nadia
good quality piercings
February 17, 2026
Unprompted review
Reply from Bodymod
Hi Anna
Thank you so much for this 5-star review!
Come back soon : )
Nadia
Reply from Bodymod
Hi Antonia
Thank you for taking the time to leave us a five-star rating!
All the best : )
Nadia
Great support team and customer service!
Had issues with the delivery of my order and the support team were incredibly helpful with speedy replies and solutions. Great customer service and would definitely buy again.
February 17, 2026
Unprompted review
Reply from Bodymod
Thanks Hala. It was a pleasure to help you out. Have a hopefully chilled day there!
Jason
Customer Support Manager
The Communication was really good
The Communication was really good, they answer really fast and help you a lot. Really good and nice people!!
February 16, 2026
Unprompted review
Reply from Bodymod
Thanks Isabell! We are sometimes nice people haha 😆
But you are the nice one for leaving such a nice review 💛
Have a nice day there
Jason
Customer Support Manager
Very good service 😊 definitely recommend
Very good service 😊 definitely recommend
February 16, 2026
Unprompted review
Reply from Bodymod
Thanks Amanda 💛 💛 💛 We hope you will recommend us and also return again soon.
Have an amazing day
Jason
Customer Support Manager
Reply from Bodymod
You're welcome, Sara 💛 Thank you
Wishing you a peaceful day
Jason
Customer Support Manager
I accidentally ordered the silver…
I accidentally ordered the silver instead of gold, and emailed the customer service last night and then Gev from customer service got back to me this morning and he had changed my order already!
Amazing!
February 16, 2026
Unprompted review
Reply from Bodymod
Hi Ellen. Thanks so much! We try to be fast and not keep anyone waiting long since we also hate waiting for slow customer service from other companies 😆
Come back if you need anything else
Jason
Customer Support Manager
Thank you for the fast and excellent…
Thank you for the fast and excellent support!
February 16, 2026
Unprompted review
Reply from Bodymod
You're welcome, Kintija 💛
Have a great day
Jason
Customer Support Manager
Quick and effective 😇
February 15, 2026
Unprompted review
Reply from Bodymod
Thanks Jaroslava. We appreciate the rating and review.
Have a good day
Jason
Customer Support Manager
Great experience ordering from…
Great experience ordering from Bodymond. The website is easy to use, with a wide selection and fair prices. My order arrived quickly, was well packaged, and the jewelry quality is excellent and exactly as pictured. It’s my 4th time ordering from them. Overall, a smooth and reliable shopping experience. I will definitely order again!
February 13, 2026
Unprompted review
Reply from Bodymod
Thanks, Iulia. I think you complimented just about everything you can compliment! THANK YOU 💛
I hope you will choose us again next time.
Happy Valentines to you, too 💛 💛 💛
Jason
Customer Support Manager
10/10 customer service
Jason and the team really helped me when I ordered the wrong size jewellery, they were responsive and helpful!! I was able to get help on a return and other options. They easily could have ignored me or told me there was nothing that they could do for me, but even after days break in communication they got back to me straight away. Would highly recommend for good quality jewellery and 10/10 customer service!! Thank you very much
February 13, 2026
Unprompted review
Reply from Bodymod
Hey Scarlet. It was our pleasure to help you out! Thanks so much for the lovely feedback.
Happy Valentines day! 💛 💛 💛
Jason
Customer Support Manager
Amazing customer service!
February 13, 2026
Unprompted review
Reply from Bodymod
And an amazing customer! Thanks so much, Emilie
Happy Valentines weekend 💙 💚 💛
Jason
Customer Support Manager
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