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Rated 1 out of 5 stars

Awful company don’t order from this website. Placed one order received multiple packages which I’ve had to send back to different places and due to this and it not just being one package I am Missing... See more

Rated 1 out of 5 stars

Absolute scammers delivery arrived opened items missing bohoo ignore you ! Looking at Instagram bohoo page im not the only one Absolute 1000s of customers been scammed robbed lied to ! They dont respo... See more

Rated 1 out of 5 stars

I strongly advise against shopping with Boohoo. One month ago, I placed a large order as I was preparing for a holiday. I kept some items and returned the rest. The purchase was made using Klarn... See more

Rated 1 out of 5 stars

Everything about this company is a disgrace! No phone number for customer service. Paid for next day delivery and it came a week later. Sent both items back, got a text saying they are refunding me fo... See more

1.2

Bad

TrustScore 1 out of 5

121 reviews

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ordered a dress from bohoo

Ordered a dress from bohoo it came damaged but the persom i spoke to was called Ahmana couldnt ask for a better person to sort out this matter for me. brilliant is all i can say

August 7, 2019
Unprompted review
Rated 2 out of 5 stars

Cheap quality and small sizes

Cheap quality and small sizes! The pictures is nothing like the things you recive.... im so disapointed ....... and I cant even send it back because the return is to expensive...

July 27, 2019
Unprompted review
Rated 5 out of 5 stars

Great customer service!

I would like to say a big thank you to Maryam and Yumna, working in customer care for bohoo.

I got in touch with bohoo via WhatsApp because I had a missing item in my delivery. They were very fast to respond, polite and understanding, and gave me a few options on what could be done to resolve the error.

I was overall very happy with the level of service given from the customer care team that dealt with my problem.

July 20, 2019
Unprompted review
Rated 5 out of 5 stars

Boo Hoo?...No it’s Boohoo! I just got the best offers with exclusive discounts on a daily!..TRY NOW!

Can’t be annoyed with Boohoo,
They have chic outfits on a daily; updating new styles and collections worthy of making your reality a one way runway.
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I always use boohoo for those special events mainly birthdays/ baby showers.
Something subtle and cute goes a long way. I know you can get some good ole’ bad & boujee stuff there if you love some good streetwear. They have a broad collection and never fails to deliver a good sales price.
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We live for sales in my house and often or not delivery is cheap & fast. Can’t fault them for being special and always gathering data that suits my personal style.

July 4, 2019
Unprompted review
Show reviews in all languages. (121 reviews)

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