Boilers R Us Reviews 538

Used this company for my mums boiler service a few months ago.

Since using Boilers R Us they have offered incentives for good reviews such as prize draws and love to shop vouchers.

I was not overly keen on the service they gave.
An engineer Dean came to the house he serviced the boiler he was in and out within 10 minutes.
He refused to take his shoes off despite being asked due to new carpets.
Dean did not have his gas safe ID on him which caused my elderly mother to question if he was from the right company.

Since then I have attempted to raise my concerns to the office girls which went unheard. They then sent incentives for good reviews.

I feel this is bad practice and their 5 star reviews are not a true representation of the company

Unsure where to leave a reply but have emailed yourself and trustpilot

My 1st reply is
We had to check your gas safe register when your engineer arrived due to no ID and Dean was on the register so is this not your engineer?

Secondly
Trustpilot policy states:

You were offered an incentive

You can't write a review if you've been offered an incentive — businesses aren't allowed to provide incentives of any kind for reviews. Incentives include, but aren't limited to, discounts, monetary rewards, loyalty points, gifts, coupons, referral bonuses, etc. Been offered an incentive?

You have pubically admitted to offering incentives and breaching trupilots policies and this will be sent to trustpilot so thank you for clarification it was not just us you offered this too.

Thirdly you question my review level most of your reviews from people have only left a review for your company and no others does this mean these are fake reviews? Or is this due to your illegal incentives?

I am happy to have a discussion with the case manager, Joby Babu, from Trustpilot. I have raised these concerns with and yourself if you can provide the managers details

Friendly, helpful and efficient

Engineer came as expected, gave some extra advice on the boiler, 3rd time we have used this company. Very good.

Office staff are friendly and helpful making sure you get a time slot that suits.
Engineers are always friendly and polite, using shoe covers etc.
They offer helpful advice to get to the best solution if any additional work needs to be done.

Just had a new combi boiler fitted into our loft by boilers r us both Dean and Dave were very professional and tidy, the work was completed in the allotted time that they said and left our house in a tidy state.
I would have no hesitation in recommending them to anyone needing there boiler repaired or a new one fitted, thank you to the whole team .Barry

Boiler service completed and the site was left clean and tidy. Technician was polite and pleasant taking precautions when he needed to go anywhere in the house. Over all pleased with the service provided.

Excellent service, the gas engineer was very helpful, and offered advice. Our boiler was well serviced.

Boilers R Us replaced our boiler a few years ago and we have engaged them for our annual service every year since. They always deliver prompt service and friendly engineers.

General boiler service done and all straight forward.
Fromll making the appointment all so friendly and then a nice guy came and sorted out the service.
5 star service ⭐⭐⭐⭐⭐ and always pleased

Great service, friendly and helpful engineers.

BoilersRUs upgraded today my boiler ( installed and maintained by them as well ) with the HIVE controller.
Engineer was on time, very friendly, explained everything and cleaned up after the installation.
5-Star

What a fantastic company Boilers R Us are.
From the moment I walked in to their office in Welling and was greeted by Chelsey right through to Mark fitting my boiler was flawless.
Made a difficult time very easy and i would highly recomend them.

Dave the engineer was excellent patient and thorough

I purchased my boiler from Boilers R Us and have it serviced every year. Boilers R Us are reliable, punctual and engineers are friendly and helpful. Contacting them is quick and easy and office staff are really helpful.

They installed a Vaillant ecoFIT825/35 last October with a 10y Vaillant guarantee and a 1yr g, on their work. it has 2 new Honeywell Thermostats.They left the 2 old control boxes from my old Worcester in place. One box failed in Nov. and they replaced it free after attempting to charge me. The second box failed last week leaving the upstairs rads permanently hot. This time they insisted on me paying. I thought I was getting not just a boiler but a boiler system that would be trouble free for at least 1 year - my old Worcester lasted 10 years with no problems. I have checked with other suppliers and they think that the boxes should have been replaced at installation as part of a full new boiler install and the failure should be BrU's responsibilty. I have told them to get stuffed and they are the last installers I would use henceforth. This is likely to cost me nearly £200. Other minor niggles with them - 1. they marked the thermostats with black marker ar'Up' and 'Down' and failed to clean them when told. They were finally cleaned by me with meths with difficulty 2.their fitters twice turn the thermostats down to 5% and failed to put them back to room temperature when they left. This left me wondering in the evening why everywhere was cold.

Turned up at the agreed time; did a clean job and advised us on how to set the boiler for best economy

Excellent service and aftercare. Very friendly and well qualified.

We had our boiler installed by Boilers R us some years ago and servicing since. They arrive on time give 20 mins notice and do an efficient and clean job. We also used them for our tenanted property we were letting a year ago and they were able to relay the pipe work to comply with regulations for letting (gas safe). This was done quickly and they also connected the cooker. The engineers were friendly and helpful.

This company was very efficient and very professional
From going to see the staff in the shop. To the engineer who gave us a very good price over a £1000 cheaper than the previous quote. The engineer who fitted the boiler was clean and extremely efficient even down to putting down dust sheets from my front door to where the boiler was situated. He also was quick and very helpful when I asked questions. Well done to all really good company very happy from the experience would say to any other person who wants a boiler fitted use this company highly recommended

We had a really good experience with the team at Boilers R Us. Very responsive on WhatsApp and someone came to see us the next day early morning on Monday, considering our boiler broke on a Sunday.

We were given honest feedback of the situation and felt reassured. At the end we needed to replace the broken boiler with a new and better boiler.

The new boiler was fitted the following day, early morning and completed early in the afternoon. He was very efficient and asked us many questions to make sure we were happy with everything. He also demonstrated how to use the new boiler and he kindly checked all our radiators.

Overall, communication between the team were good and service was great. I would highly recommend.