Boilers R Us Reviews 538

Engineer called 15 mins ahead, arrived as planned. Service completed in good time. Always had good service (new boiler fitted by them in 2016) each year under their service plan. Engineer always polite.

Bolier Service
Engineer rang to say he was coming , he explained everything , very good

I’m very pleased with the easy transition to a Combi boiler carried out with efficiency & a friendly manner by Dean from Boilers R Us.

We needed to replace our old back boiler and enquired if the new boiler could go in the loft. Boilers R Us were really helpful and Duane came to give us a quote. They were able to do it really quickly.
We really cannot fault the service we received from the staff at the shop and all the engineers who carried out the work - fuss and mess free.
There was a problem in that the roofers they used (not from Boilers R Us) did a really awful job when it came to the outlet pipe. One of Boilers R Us engineers agreed with us and took photos of the roof, sent to the office and said we were unhappy.
Danielle phoned us straight away to apologise and explained they were not the roofers they normally used, due to holiday. She assured us the usual roofers would come and put it right and had already contacted them. She gave a time and day when this would be and said an engineer would come also to make sure everything was okay.
The roofers subsequently came to rectify and we are very happy with all the work carried out.
Thank you to Danielle and the engineers who came; Matt, Mark, Dave and Peter who were very polite and professional.

Had a small leak on rad valve, one quick call and an Engineer was round the same day to fix.
Excellent and friendly service as always!

I had an issue with my central heating thermostat that I was going to try and solve myself but I was concerned that if I couldn't, would BoilersRUs be able to help me rather urgently. Sure enough, I needed help. BoilersRUs
came to my rescue. Their engineer Dave arrived within 1 hour and got things sorted. He was very understanding and answered all my questions. I must also praise the very helpful admin staff, Danielle and Jo. They were both very understanding to my situation for which I thank them very much

Very good
I booked the day and roughly the time I wanted
The ladies in the office were very friendly and professional
The gentleman who did the service is excellent and very friendly
And the very good thing is that the company has a good record of looking after their staffs
It’s nice to have the same people

When you get what you ask for, minus the frills and spills of your jigsaw mind. It makes me very happy to recommend this company employee (Chelsey)Thanking her for all her clinically, easy to understand advise on an array of market problems, and solutions. All this set out in an Email in the time it takes your kettle to boil. Totally stunning service.

Very friendly helpful staff both office staff and Engineers. There was a small issue of a air lock that was resolved quickly and the staff accommodated an very early vist to ensure I could get to work on time. Excellent service and value for money

I recently bought my home and wanted to put in a new heating system and also shower head, shower screen, toilet seat.

Boilers r us (Welling) sent me a plumber called Jake.
Jake took longer than the scheduled time and was very difficult to get hold of.
After the boiler was installed, there were issues and they kept having to come back for one thing or another. As of today, the radiator in my bedroom doesn't work.

Jake agreed to change the shower head for like for like but he ended up getting the wrong size for the shower head and the shower screen.

He was meant to change the toilet seats, he lost the fittings for this and couldn't change it, he did such a bad job that I ended up having a constant drip from the shower head and the screen was too small.

Jake left my bathroom unfit for purpose and it led to the ceiling underneath being destroyed by a leak caused by his poor workmanship.

I have never left a review before but I believe that this plumber and the company that hired him needed to be called out so that other people don't go through the same experience.

Katherine

Original fitting, subsequent service & sign up to boiler service plan all handled professionally and politely

First class service. Just used Boilers R Us for a new boiler install. Beat British Gas on price by miles. Engineer was excellent and job was completed in a day including power flush and hive installation. Highly recommended.

Excellent service. Friendly and efficient. Turned up as booked, cleaned up after him. Would have no hesitation in recommending Boilers R Us.

I recently had my old hot water system replaced. The experience from the initial assesment of what was needed through to booking an engineer and completing the works was a very pleasurable experience. It is nice now having good hot water pressure as the old system was not really able to cope after having mixer taps installed. The engineer arrived on time and quietly got on with the work with no fuss and minimal disruption and explained everything that was happening. I would highly recommend Boilers R Us to anyone

I had my heating system plus new radiators replaced. Everyone involved from quote to finishing the job made this such an easy process. They identified a problem with my existing boiler and made it safe and scheduled the work around when I could be home for it.

The worm could have been really disruptive but the installers were clean and efficient in taking out the old system and leaving us with working hot water from the first day. They updated with how they were progressing, discussed some work around for my existing pipework and actually completed the work a day earlier than expected, even taking the time to walk through and ensure I had all my questions answered. I’d be happy to use them again and to recommend.

Efficient service from start to finish. Will definitely use again if we have any problems and for further services.

Just had some new rads fitted as old ones were a bit old and leaky. Use these guys before to fit boiler and have always been happy so got them to sort rads out. Nice price too they knew I was previous customer. Always been happy here cheers guys.

Had my boiler serviced today by Peter. What a lovely guy he was, put his shoe covers on before coming in, was friendly. He had to get in the smallest area to do the service inside the eaves, but he didn’t moan and he moved the furniture for me and put it back after. Highly recommend will be having it serviced again next year by Boilers R Us

Highly recommend this company, always provide an amazing service. Office staff are incredibly helpful. Was lovely to meet the family when I visited the Welling branch the other day. Thank you

Accomodating and quick repair. Thank you.