Boiler Team Reviews 251

The team were extremely friendly and worked tirelessly to perform an excellent job installing a new oil boiler, and best of all at a very competitive price. Thank you.

Recently had Boiler team in to replace my old oil combination boiler
From first contact with Paul Churchill
He Gave me a fast & competitive Quote
The guys came to fit the new combi boiler it took them 2 days worked solid two days they ran into a few problems but it was soon sorted out
Cannot recommend these guys enough

Great customer service and communication from the initial enquiry to completion. Friendly and helpful service, the engineer explained everything and was a pleasure to have working in the house, and even when a few unexpected issues arose they were dealt with swiftly. First class service Highly recommended

When our old oil boiler broke down looked around and we were looking around for a company to replace it came across these online and struck gold. Paul rand and arranged to visit showed us several boilers and choices no pressure. Emailed the quotes straight away and when we gave him the go ahead he very quickly arranged the fitting with days.
Colin and his young helper Jack arrived on time and worked solidly for 2days only fueled by tea !
Having been dragged into the 21st century with this new boiler with remote thermostats ( old boiler 19yrs old ) it is brilliant to have it sorted so quickly.
Now when Colin left the boiler cut out- oh here we go I thought - but rang Paul the following morning he sent someone straight out and they then contacted the boiler manufacturer who sent their engineer within hours to get it sorted. Brilliant service so far and highly recommend customer service at its best.
No deposit paid and invoice arrived after a week efficient and peace of mind that everything was sorted before anything was paid for.
Well done Boiler team

I had the Boiler Team in , to replace my boiler , pump, thermostat, programer etc,
That was 14 months ago,
The installation was pain free in a day , the plumber and his apprentice worked hard all day,
They were super clean and tidy,
Before leaving explaining everything we needed to know,
Very happy, first class ,
Here is the best bit, some 14 months later , this Friday night the programer just died blank screen,
I waited till Saturday morning called the customer service number, it was answered by Paul Thomas
He said he would try to find me a new unit and get us up and running again,
I spoke with Paul again on Sunday he said there would be an engineer with us on Monday just after lunch,
Sure enough the guy arrived and replaced the programer a faulty circuit board,
I think that’s pretty good customer service, we are a 3 hour drive from the Boiler Team ,
Many thanks Gents ,
Highly recommend the boiler team

Went online to find a new boiler, after a week the Boiler Team were the only company to respond, after my initial contact with them a few days later we had a visit from the company to assess our needs.
The whole system was checked and we were given sound and honest advice on what we required, including additional work needed to place new boiler out of the small utility and into the garage which was a request from my wife and I. within a week we had a quote which was similar to a price we were given 3-4 years ago. In this climate that was amazing. We agreed to go ahead and were given a date to install within two weeks. The install was delayed 4 days due to illness, this wasn't a problem for us and we were glad for the communication. On the day of installation the engineer was prompt, friendly and simply cracked on with the work, (Warning you will need to get extra coffee in)
From start to finish I cant fault the quality of service.
There has been a few niggles with the system was very noisy for a while and the heating came on when it shouldn't have, but this was sorted with an email, we had a visit from the Team, our Nest Controller needed resetting and the pump needed a tweak. Superb Professional service putting the customer first and we will continue to use them from now on.....

Colin the fitter was technically good and helpful. Paul Thomas (MD) was exceedingly good and very hands-on, ensuring any issue was resolved to the complete satisfaction of the the customer. Would I go to Boiler Team again? Most certainly! Good luck to them and thanks.

Can't recommend Boiler Team enough. Wow. This is customer service as it should be. From the beginning Paul was very thorough and helpful in his quote for our new boiler. The quote was fair and clear and communication prompt on all occasions. The pre-fitting survey by Paul was again thorough and helpful and then the work, as and when we had agreed. Dai, Andrew and James could not have worked harder. Extremely professional, experts at what they do, so clean and tidy and thorough with a full explanation of how the new system works at the end. Thank you all, what a great team.

Referred by a friend, Mr. Churchill and Mr. Nash of Boiler Team provided me an extremely professional boiler replacement service by a fast on-site inspection, quick quotation listing task details with a reasonable price, patiently explaining the inspection result, on-time arrival on the installation date and a clear bill.

I will definitely seek Boiler Team's professional service in future and refer it to others without hesitation.

I cannot fault this company. From initial enquiry right through to installation, The Boiler Team went the extra mile to ensure we got the right product for our needs and installation within our pretty tight schedule. All done and dusted in a week. The installation technicians were amazing, working tirelessly on the hottest day of the year! Stayed late to ensure it was completed in one day.

The Team fitted a replacement oil combi for me.

The whole experience from first contact to commissioning was seamless.

Paul and the team deserve a lot of credit for the way they conduct themselves and the sheer professionalism they apply to everything they do.

I would highly recommend the team to anyone requiring a boiler, simply outstanding service.

From initial survey to completion, outstanding service. Colin completed our install, and was amazing. He carried out a 2 man install alone for the majority, due to staff illness, putting in the hours necessary. He worked tirelessly, with humour and charm, and did an excellent job. He even converted us to Smooth Radio! Highly recommended

From start to Finish Boiler Team have been fantastic

Competitive Price that I could not fault

Needed a new boiler oil fitted and I can't fault the team,

Paul was very helpful and always a message or phone call away kept me updated on what was happening,

The installation to team was fantastic and worked hard all day,

A special thanks to Colin who didn't stop working and a credit to your company

Would recommend to anyone.

We are very happy with the Boiler Team, particularly Martin and Viv. They supplied us with an excellent service, they were pleasant, courteous, honest, trustworthy, efficient, knowledgeable, hard working and cleared up after they had finished the job. We cannot fault them and would definitely recommend and chase up the Boiler Team (Martin and Viv) for future jobs.

We cannot praise the Boiler Team, Martin and Viv enough. Well done, a good job completed by honest and a diligent team of professionals.

We had our combi-boiler installed earlier this year and can't fault the service provided. We had a leak last night, after I stupidly damaged a pipe trying to install shelves in our airing cupboard, and the team involved with installing the system sorted it out the next day. Fantastic support.

We had the Boiler Team install a new boiler, great price, excellent installation service and aftercare package. Three months on we have had no issues, the boiler is sized to suit the house, plenty of hot water and heat when needed. Would highly recommend their professional service to anyone shopping for a new boiler.

Excellent work from start to finish. We wanted a Potterton heat only boiler to replace our still working 40 year old Potterton Flamingo 50. Paul of the Boiler Team surveyed our house and supplied a quotation.
He answered a few questions I had, and submitted a revised quotation. He said they were able to start work quickly, which is what we wanted (kitchen being completely replaced). Martin and young assistant Jack came when they said they would. He also suggested moving the new boiler into airing cupboard upstairs, which was agreed. They worked hard throughout and cleaned up at every stage. Upon completion checked each existing radiator was hot, and hot water to taps. Set programme for boiler to heat hot water tank twice a day, and explained the wireless system when heating is required. Altogether a very pleasant experience throughout. Would definitely recomment the Boiler Team who we found to be very polite, efficient, hardworking and tidy.

Very helpful people and they were the fastest to solve our problem when the external boiler had a water leak.

They were all very respectful and helpful they came when they said they would and they really put themselves out when problems arose I can't recommend them enough