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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality, beautiful designs, and comfortable, lightweight fabrics, often highlighting the convenience of instant hijabs. Many appreciate the efficient delivery service and the exceptional customer service, noting quick responses and helpfulness with order adjustments. However, some customers experienced issues with packaging, receiving items in poor condition or without tags. A few people also encountered significant delays in order delivery and dissatisfaction with the company's response to these issues, particularly regarding refunds for undelivered prepaid orders and high customs fees with certain shipping options.

What people talk about most

Product

People report positive experiences with the product. Customers consistently praise the excellent quality,... See more

Quality

Customers consistently note positive experiences with quality. Reviewers frequently praise the excellent... See more

Delivery service

Customers generally report positive experiences with delivery services. Many reviewers praise the fast and... See more

Customer service

Users describe positive interactions with customer service. Customers consistently praise the team for being... See more

Order

Clients share positive opinions on order. Many customers praise the ease of ordering and quick delivery, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bokitta hijabs are v.lightweight, practical, vibrant & has different styles to cater to different contexts. I love Voila & Voila Maxi styles for its relevance to my profession & activities. I love the... See more

Company replied

Rated 5 out of 5 stars

I had some issue with the slight delay in the confirmation of my order as well as some concerns in shipping, however, Bokitta quickly responded when i inquired via email. Alhamdulillah, your quick... See more

Company replied

Rated 5 out of 5 stars

Superb Delivery Svc! Received in 2 days! Over numerous orders. Many thanks, team! I wear only Bokitta as Singapore is so humid and warm. I am a revert, so instant hijab helps! Material is also coo... See more

Company replied

Rated 5 out of 5 stars

Amazing customer service. I accidentally ordered on the BOKITTA U.S webpage when I was supposed to order locally from their Singapore webpage. BOKITTA’s customer service rep managed to quickly cancel... See more

Company replied


Company details

  1. Women's Clothing Store

Written by the company

Bokitta is a leading Islamic fashion brand that designs modest, elegant, and comfortable hijabs for the everyday young and working Muslim women. Bokitta's Online Hijab Store offers fashionable, ready to wear & pinless hijabs for Muslim women. Shop plain & print instant hijabs online in chiffon, silk and more. Bokitta was founded in 2009 and become the first clothing brand to release the first instant pinless Hijab which quickly gained popularity internationally.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

198 reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 1 out of 5 stars

Dissappointed

Not good! Not buying again

March 26, 2025
Bokitta logo

Reply from Bokitta

Salam,
we have not received any email communication from you with regards to your order,
kindly contact us on care@bokitta.com so that we are able to resolve your concern,

Rated 5 out of 5 stars

Beautiful pieces

Beautiful pieces, easy purchase & stress-free delivery process

March 19, 2025
Bokitta logo

Reply from Bokitta

We are glad we were able to meet your expectations :)

Rated 5 out of 5 stars

Excellent quality and stitching.

Excellent quality and stitching.
Beautiful products . I love my new hijabs , they make me feel so attractive

March 18, 2025
Bokitta logo

Reply from Bokitta

We are glad we were able to meet your expectations :)

Rated 5 out of 5 stars

Very nice and also good quality.

Very nice and also good quality.
But please next you try on cotton & modal fabric in posh style & voila maxi plus.
Thanks

March 20, 2025
Bokitta logo

Reply from Bokitta

We are glad we were able to meet your expectations, and we will forward your suggestions to our design team :)

Rated 5 out of 5 stars

Good quality scarves that dont slip

My biggest problem with cap scarves has been that they start slipping. I have worn it for a few hours and didnt feel the need to set it again so thats a great thing for me. Although i would love to see free shipping options for Canada too soon

March 19, 2025
Bokitta logo

Reply from Bokitta

We are glad we were able to meet your expectation, as for shipping to Canada we do offer free express shipping for orders over $100, we look forward to serving you in the future :)

Rated 5 out of 5 stars

Thank you 🌸

I received the wrong item but was happy with the great help I received from Bokitta. They gave me a discount and I have placed a new order. I am so happy that I found a hijab that is breathable and beautiful.

Best regards från Sweden, Tiina

March 21, 2025
Unprompted review
Bokitta logo

Reply from Bokitta

We are glad that we were able to meet your expectations :)

Rated 5 out of 5 stars

Helpful and amazing services!

Helpful, courteous, and quick to respond to my queries. Even gave me option to cancel if I wasn't prepared to pay for custom tax. I went ahead with the purchase after requesting them to get DHL to settle first so that delivery passed Customs. The entire delivery went smoothly. Thank you Bokitta!

March 12, 2025
Bokitta logo

Reply from Bokitta

Thank you for your kind words

Rated 3 out of 5 stars

Packaging arrived torn and bent

The hijabs themselves were beautiful.

But 2 of the 4 boxes were broken and torn upon arrival because they were packed in just the plastic DHL courier bag. This is upsetting because these were meant to be gifts and I can't give gifts in broken packaging.

And this isn't the first time it's happened. I've bought sets from Bokitta 4 times in the last 3 years and in each order, at least 2 boxes are badly bent or actually torn. Please improve this part of your service.

March 16, 2025
Bokitta logo

Reply from Bokitta

We apologize for the issue you had, when you place your next order please make sure to leave us a message so we take extra care while packing your order :)

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