Boldon Picture Framing Reviews 360

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting that items like frames are well-made and accurately depicted online. Many appreciate the excellent value for money, finding the prices reasonable for the quality received. The delivery service is frequently highlighted as swift and efficient, with products arriving promptly and securely packaged. However, some customers also noted occasional issues with product quality, such as damaged corners or chipped plastic "glass" in frames. A few people experienced delays with delivery or received incorrect items, and some expressed dissatisfaction with the customer service response to these issues.

What people talk about most

Product

Customers consistently note positive experiences with product quality and selection. Many reviewers praise... See more

Quality

Reviewers mention positive feedback about quality. Many customers praise the excellent quality for the money,... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers praised the swift and fast delivery,... See more

Price

Users describe positive interactions with price, finding products to be very well priced, affordable, and... See more

Value for money

Clients share positive opinions on value for money. Many consumers praise the excellent quality for the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I Found these guys on both eBay and amazon when looking to frame some precious records for my studio. They make frames in a number of styles that display records very well (as well as other numerous... See more

Rated 5 out of 5 stars

I ordered my A4 oak picture frame with gold trim to show off my degree certificate. It was not expensive but from the photos looked elegant and beautiful. When I received it I was over the moon. It fr... See more

Rated 5 out of 5 stars

Ordered on line raid delivery Well made product friendly service Telephone query well handled Have ordered from this company a number of times. always impressed Recommended

Rated 5 out of 5 stars

The frame was a perfect colour and for once the colour in the online photo was a true match to the real thing. Very well priced, well-made and on discovering that the material it is made of (Polycor)... See more



Contact info

4.5

Excellent

TrustScore 4.5 out of 5

360 reviews

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Replied to 14% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Heritage Walnut frames ...

Ordered a further 2 photo frames after being so impressed with the 1st two I ordered which are now on a wall. Unfortunately, Royal Mail didn't handle with care even though 'Fragile' tape was wrapped all round the package. After opening, I found damage to both. I immediately informed Boldon Framing sending photos of the damage. Without hesitation, Yvonne kindly offered to send replacement frames which have now been received. Would definitely order again. Quick from ordering to delivery. Fantastic customer service and rapid response to any queries.
Thank you Boldon 😊

October 28, 2024
Rated 1 out of 5 stars

Poor quality

Poor quality. I went with them as I wanted a solid wood frame. Sadly, despite listing all the colours they provide they didn't mention to achieve the colour they varnish the frame yet they don't varnish the back, well more to the point they don't mean to but there are brush strokes and splashes all over the place. I could do a better job blindfolded, in fact I think my dog could do a better job blindfolded. Very disappointed!

October 28, 2024
Unprompted review
Rated 4 out of 5 stars

Great product & delivery

Great product & delivery. I ordered the wrong frame size but customer service got back to me quickly to advise no problem to return. I liked the frames so much I kept in finish to use for something else.

September 28, 2024
Rated 5 out of 5 stars

I ordered some frames.

I ordered some frames, I received the frames when they told me the frames would arrive. The frames that arrived were in fact the frames that I ordered. Now I have some frames. I will order frames again when I am next in need of some frames.

September 28, 2024
Rated 5 out of 5 stars

So happy!

So happy with my picture frame! It looks even better than it did in the photo and is lovely quality too. Will definitely be ordering again!

September 18, 2024
Unprompted review
Rated 1 out of 5 stars

Poor product and customer service

The medal frame I ordered had poorly cut slots for the medal ribbons and looked terrible.
The company took an age to answer my emails and then denied receiving the returned frame on their tracked return label ( which cost me over £10!).
I am now in receipt of my refund but this whole experience has left me out of pocket-never again.

September 13, 2024
Unprompted review
Boldon Picture Framing logo

Reply from Boldon Picture Framing

Hello again, I am once again sorry that you needed to return the frame that you ordered. Can you please get in touch regarding the money paid for the returns label please, this label was paid for by ourselves using our online pre paid returns portal with Royal Mail and does not cost you anything.

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