My experience was very good, Lara was engaged was a good listner, I showed her pictures and we started to work together, so that we can find a solution that passed in my setting.
Company replied
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See what reviewers are saying
Wir haben in Stuttgart eine hervorragend und freundlichen Beratung von Frau Markovac erhalten. Auch der Service über E-Mail im Nachgang, da wir aus Heidelberg kommen, ist exzellent. Die Qualität und... See more
Company replied
Tiina is the best salesperson at Bolia! She is amazingly patient. knowledgable, and super professional on the same time. This is what a shopping experience should look like!
Company replied
initial delivery with a cheapy forwarder with just 1 person was a mess - ending in a damaged sofa and a return Bolia claim procedure was fast friendly and efficient. New sofa was delivered by... See more
Company replied
Company details
- Furniture Store
- Decoration and Interior Design Store
- Furniture Accessories
- Living Room Furniture Store
- Outdoor Furniture Store
- Sofa Store
Written by the company
Willkommen bei Bolia. Eine skandinavische Designwelt, inspiriert von der uns umgebenden, veränderlichen Natur. Unsere Designs werden von namhaften Designern aus der ganzen Welt geschaffen und von den erfahrensten Möbeltischlern aus den besten und langlebigsten Materialien handgefertigt. Zeitloses Design, das für Sie maßgefertigt wurde, um über Generationen zu halten.
Written by the company
Contact info
4.6
Excellent
10K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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I bought a couple of lamps on discount…
I bought a couple of lamps on discount the store used on display.
A small annoyance was having to carry assembled lamps because they couldn't find tools in the store to disassemble them completely.
January 16, 2024
Die Verkaüferin
January 21, 2024
Super customer service
Super customer service, great and honest advice. I will always recommend Bolia!
January 20, 2024
Outstanding customer service
They have some amazing products and outstanding customer service. Been a customer for a while. Thry are reliable and trustworthy. You won’t be disappointed.
December 19, 2023
Unprompted review
Very friendly Nürnberg Branch Manager…
Very friendly Nürnberg Branch Manager who was more than happy to help. Superb experience!
And of course the product is super nice.
December 5, 2023
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Still waiting on my order, no response and money taken
Still waiting on my order. It didn't arrive on the day of delivery as per the one day stated on my final receipt (a day I took off work as I didnt want to miss it seeing as its almost Christmas and Id be away soo after). I've received no response from customer service about where it is/any help even after the 48 hour expected response time. Money has been taken out of my account too.
Update: I have received an email from Bolia but it was 4 days after my original email. Still to get clarity why the final receipt had only one day stated (5th December) rather than a week range period. I have also just been told that the delivery won't be within the week range the Bolia Customer service have responded to below. Instead it will be several days later at an unknown time (a day I cannot receive the items) or sometime in the new year (so another month later).
December 5, 2023
Unprompted review
Reply from BOLIA
Hey! I am very sorry for the experience you are describing. Unfortunately, you did not send your order number. I would really like to help you with your case. Please send us a mail or call us. Then we will find a solution.
We are looking forward to hear from you.
Have a nice day!
Marianne, Bolia.com
Delay in delivery
We bought a sofa two weeks before Black Week. Until yesterday, the delivery date of 15.12. was confirmed to us several times. Then we found out that the delivery would be delayed by several weeks to March 1st. The reason for this is the increased order volume due to Black Week. Unfortunately, this is very disappointing as we deliberately ordered before Black Week.
December 6, 2023
Reply from BOLIA
Hi Felix, we are very sorry for the delay in the production. We did not expect this to happen as well. I will write you a mail with an offer which might make the situation a little bit better.
Have a nice day.
Best regards,
Marianne, Bolia.com
The way that I was treated
I was treated with great care by the shop sales team which in this case was Udine from Berlin, Chaussestr 1. She offered practical advice along the way and was generous with their offer.
December 6, 2023
Super nice and quick service
Super nice, quick and customer friendly experience when purchasing our new furniture's
November 30, 2023
Proffesional and service minded
Friendly welcome and asking if they can help. Browsed on my own first and afterwards approach one of the co-workers.
Good advices - both for the sofa I bought but also for the furniture we purchased.
Very professional and service minded.
Best regards
Anne
November 25, 2023
Nice in-Store experience
The shop assistant took their time and the overall service was great.
November 26, 2023
Reply from BOLIA
Hi Peter! 😊
Thank you for the feedback! We're glad you enjoyed your in-store experience.
Cheers,
Nikki, Bolia.com
Excellent quality and service
Professional and very pleasant staff. The quality of the products speaks for itself. My 3rd big purchase at Bolia, and gladly a customer again.
November 24, 2023
Reply from BOLIA
Hi and thank you for your kind words.
We're delighted to hear about your positive experience and are looking forward to welcome you back in Bolia again soon. 😊
Best regards,
Nikki, Bolia.com
detailed design and high quality
November 21, 2023
Reply from BOLIA
Hi and thank you for your kind words.
Your appreciation means a lot to us! 😊
Cheers,
Nikki, Bolia.com
Bolia has the most comfortable sofa
Bolia has the most comfortable sofa, and every time I was at Bolia Schwabing, I always received such good service.
Julia was very nice and helpful in helping us with our sofa order. Cant wait to receive our sofa!
November 14, 2023
Reply from BOLIA
Hi Lily, thank you so much for your positive review! 😊
We're delighted to hear about your experience in Bolia Schwabing.
We wish you many cozy moments with your new sofa.
Cheers,
Nikki, Bolia.com
Reply from BOLIA
Dear Augusto! 😀
Thank you for your positive review.
We are very happy to hear about your experience.
Best regards,
Negar, Bolia.com
Beautiful furniture, great store experience
Very nice furniture, the store is set to have a real experience and imagine your home with every chair, table and decoration.
The assistant was very friendly and helped me with all my doubts, I don't speak German and we were able to communicate in English perfectly.
I bought a sofa and I can't wait for it to arrive.
October 26, 2023
Reply from BOLIA
Hello Chantal, that sounds great. Thank you for sharing your opinion. We are very happy that you had such a good experience. And we are looking forward to deliver the new sofa to you. We are sure it will not disappoint you. And if so, we are here to help.
Best regards,
Marianne, Bolia.com
Great Service but Expensive.
Very nice service at site. Big credit to the assistant who was very flexible and moved furnitures around to give us the right option.
The price is in average higher than in e.g. Denmark and there are no options for the price reduction. We called the service center and they were very inflexible.
A little disappointed that when you spend over 10.000 euro you still need to pay hundreds of euro for 40km delivery. This could be reduced with a purchase that size.
October 26, 2023
Reply from BOLIA
Hey Mark,
we are very happy that you experienced a good service in the store but on the other side it is sad to hear that you are not satisfied with our prices which are adjusted to each country's economy. We do have repeating discount campaigns though and I can see that you also received one of the discounts. Because we are working with an external delivery company we can not adjust the prices.
You are always welcome to send us a mail or call, if we can help you with anything else.
Have a nice day,
Marianne, Bolia.com
Highly recommended!
Service, quality, flexibility, shop environment all excellent. Highly recommended!
October 22, 2023
Reply from BOLIA
Hi Peter. Thank you very much for your positive review! 😊
We're happy to hear that you found our quality, flexibility, and shop environment excellent. We appreciate your recommendation!
Best regards,
Negar, Bolia.com
Reply from BOLIA
Hello David and thank you for your positive review.
We are very pleased with the positive words about our store and design 😄
Have a wonderful day!
Best regards,
Negar, Bolia.com
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