BOLIA Reviews 10,302

They have some amazing products and outstanding customer service. Been a customer for a while. Thry are reliable and trustworthy. You won’t be disappointed.

Very friendly Nürnberg Branch Manager who was more than happy to help. Superb experience!
And of course the product is super nice.

Still waiting on my order. It didn't arrive on the day of delivery as per the one day stated on my final receipt (a day I took off work as I didnt want to miss it seeing as its almost Christmas and Id be away soo after). I've received no response from customer service about where it is/any help even after the 48 hour expected response time. Money has been taken out of my account too.

Update: I have received an email from Bolia but it was 4 days after my original email. Still to get clarity why the final receipt had only one day stated (5th December) rather than a week range period. I have also just been told that the delivery won't be within the week range the Bolia Customer service have responded to below. Instead it will be several days later at an unknown time (a day I cannot receive the items) or sometime in the new year (so another month later).

We bought a sofa two weeks before Black Week. Until yesterday, the delivery date of 15.12. was confirmed to us several times. Then we found out that the delivery would be delayed by several weeks to March 1st. The reason for this is the increased order volume due to Black Week. Unfortunately, this is very disappointing as we deliberately ordered before Black Week.

I was treated with great care by the shop sales team which in this case was Udine from Berlin, Chaussestr 1. She offered practical advice along the way and was generous with their offer.

Super nice, quick and customer friendly experience when purchasing our new furniture's

Friendly welcome and asking if they can help. Browsed on my own first and afterwards approach one of the co-workers.
Good advices - both for the sofa I bought but also for the furniture we purchased.

Very professional and service minded.

Best regards
Anne

The shop assistant took their time and the overall service was great.

Professional and very pleasant staff. The quality of the products speaks for itself. My 3rd big purchase at Bolia, and gladly a customer again.

Bolia has the most comfortable sofa, and every time I was at Bolia Schwabing, I always received such good service.

Julia was very nice and helpful in helping us with our sofa order. Cant wait to receive our sofa!

Great staff, thank you for the service.

Very nice furniture, the store is set to have a real experience and imagine your home with every chair, table and decoration.
The assistant was very friendly and helped me with all my doubts, I don't speak German and we were able to communicate in English perfectly.
I bought a sofa and I can't wait for it to arrive.

Very nice service at site. Big credit to the assistant who was very flexible and moved furnitures around to give us the right option.

The price is in average higher than in e.g. Denmark and there are no options for the price reduction. We called the service center and they were very inflexible.

A little disappointed that when you spend over 10.000 euro you still need to pay hundreds of euro for 40km delivery. This could be reduced with a purchase that size.

Service, quality, flexibility, shop environment all excellent. Highly recommended!

The best design store! Product are very well crafted

Bolia stores are always very stylish, cosy and full with helpful staf. We have many items bought from them and are very happy with each since 2020.

The atmosphere of the store and the behavior of the sellers were very warm and pleasant. The design was different and special. The different shape of the dining tables was very interesting. Only wood cutting in small wooden items still needs improvement.

Bolia is my top fav brand because of its design and quality. I was very satisfied with my purchase and experience in general. Very nice customer service and prices were very very good!
Thank you!

I bought a Bolia sofa yesterday from the Lietzenburger Str store and wonderful Karl was incredibly patient as I equivocated between different fabrics and feet for the sofa, giving me the perfect balance of assistance and space. The atmosphere in the shop is lovely and relaxing, all the staff I have had anything to do with have been super pleasant, and I have never felt pressure to buy. I can highly recommend Bolia both for its customer service and its beautiful products.