Delivery as planned. Early enough pre-warning per call. Ontome delivery as per pre-advice. Very friendly guy. Took all wrapping. Very happy 😎
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See what reviewers are saying
Worst service ever — shopping at Bolia is simply not attractive. I bought several pieces of furniture and accessories from Bolia. I really like the design, but unfortunately my experience with... See more
Company replied
Bolia was one of my options for replacing our sofa. However, I ended up buying from Westwing and deeply regretting it. With two weeks left before my move from Germany, the week of the delivery th... See more
Company replied
Natascha in the Zurich store was so helpful, friendly, knowledgeable and professional. She answered all of our questions, took time to design a room with us, provided us with great, creative, styling... See more
Company replied
Company details
- Furniture Store
- Decoration and Interior Design Store
- Furniture Accessories
- Living Room Furniture Store
- Outdoor Furniture Store
- Sofa Store
Written by the company
Willkommen bei Bolia. Eine skandinavische Designwelt, inspiriert von der uns umgebenden, veränderlichen Natur. Unsere Designs werden von namhaften Designern aus der ganzen Welt geschaffen und von den erfahrensten Möbeltischlern aus den besten und langlebigsten Materialien handgefertigt. Zeitloses Design, das für Sie maßgefertigt wurde, um über Generationen zu halten.
Written by the company
Contact info
4.5
Excellent
10K reviews
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very disappointed with their customer…
very disappointed with their customer service. the moment you have bought something (which was hard to do online) they really dont care about you. never ever had I expected this
September 21, 2023
Unprompted review
Reply from BOLIA
Hello Dorit and thank you for your review! 😊
We are sorry to hear that you feel we haven't assisted you, and this is certainly not the experience we aim to provide.
I see that I've already sent you an email with a solution.
Please kindly understand that we are making every effort to respond to emails as fast as we can.
Best regards,
Negar, Bolia.com
As a loyal customer
As a loyal customer, I managed to get a good deal for an expensive piece of furniture. For this, I am very grateful :)
September 27, 2023
Reply from BOLIA
Hi there and thank you for your positive review! 😊
We are delighted to read that you were able to secure a good deal on your Bolia furniture!
Your satisfaction is our goal, and we're grateful for your positive feedback.
Enjoy your new furniture! 😊
Cheers,
Negar, Bolia.com
Awful return, bad customer service
A couple of months ago I ordered 2 lamps, which ended up not working out for the intended space. I asked to send them back, and I received 1 paper for the 2 individually packed lamps. I went to return this to the company which handles their returns, where I was not given any confirmation that I dropped 2 lamps off (they said that Bolia did not put this in the system yet), so I took a picture of me returning both as some sort of proof. After a couple of weeks, Bolia returned my money for 1 of the lamps, when I asked why, they said only one was returned. I wrote back stating that I think the issue was that they sent me 1 return paper for both individually packed lamps, and that I am not sure they would be able to scan the same paper twice and see a difference. No reply. This is really unprofessional and very disappointing. The customer service does not even try to figure out what is happening to the lamps and my money!!
September 12, 2023
Unprompted review
Reply from BOLIA
Hello Nina, we would really like to have a look into your case. But sadly you did not share your order number. Therefore it is hard to see what went wrong. But we are highly sorry about that.
This is not at all what we aim for. We always try to help and also would like to help you with your case. We would really appreciate if you reach out to us again.
Then we will give our best to find a solution for you.
Have a nice day,
Marianne, Bolia.com
Great service
It was good to deal with my previous interlocutor Tina in the Vienna store who very well took care of my request.
August 29, 2023
Reply from BOLIA
Hi Lily! Thank you for writing a positive review 😊
We are very happy that you had a good experience in our store with our dear colleague, Tina.
See you again soon!
Cheers,
Negar, Bolia.com
Great service and impeccable delivery!
August 27, 2023
Reply from BOLIA
Hi Maria! 😄
I'm glad to hear that you had a great service and impeccable delivery!
If you have any questions or need further assistance, feel free to ask.
Your feedback is greatly appreciated.
Cheers,
Negar, Bolia.com
Great service in the Shop in Dusseldorf…
Great service in the Shop in Dusseldorf on BreiteStrasse, very nice customer service. Informative without being overwhelming and giving the customer time to browse before making a decission.
August 28, 2023
Reply from BOLIA
Hello Lars and thank you so much for your kind words about our colleagues at the store and our customer service! 😀
Your feedback will undoubtedly motivate our team to continue providing the best possible service to our customers.
We look forward to welcoming you back in Bolia soon!
Best regards,
Negar, Bolia.com
Extremely helpful and friendly
Extremely helpful and friendly staff. Thank you for your help in achieving our objective.
August 16, 2023
Reply from BOLIA
Hi Jan and thank you for your positive review! 😊
Good to hear you were happy with our staff.
Have a lovely day and enjoy your Bolia purchase.
Cheers,
Negar, Bolia.com
Reply from BOLIA
Hallo Stefan. Vielen Dank, dass du deine positive Erfahrung mit uns teilst.
Dies wissen wir sehr zu schätzen! 😊
Beste Grüße,
Negar, Bolia.com
Reply from BOLIA
Hi Steven and thank you for your lovely and positive review.
We look forward to welcoming you back in Bolia soon! 😊
Best regards,
Negar, Bolia.com
I did not get any confirmation mail…
I did not get any confirmation mail after my online payment/order. I had to call a number to sort this out which is time consuming and unnecessary. This is the second time it has happened. Once you call, then the process is smooth.
August 8, 2023
Reply from BOLIA
Hi and thank you for your review.
We're sorry that there was a technical issue during your order.
However, we are happy that we found a solution.
We value your feedback and consider it carefully.
Best regards,
Negar, Bolia.com
We were served by Michael with a great…
We were served by Michael with a great friendly and professional service and advise..thank you so much
July 10, 2023
Reply from BOLIA
Hi Roey! Thank you for your kind words! We're delighted that you had a great experience with Michael's friendly and professional service.
We appreciate your feedback and look forward to serving you again soon!
Best regards,
Negar, Bolia.com
I am Asian
I am Asian, and when I ask her questions, her face is so Absence of expression, but what does it mean for an American, my husband, to answer her? She smiles when he asks.
What is it? ^^*
July 1, 2023
Reply from BOLIA
Dear Heeshin,
thank you for your review.
We are very sorry to hear that you had an unpleasant experience in the store. We always try to guide our customers in the correct way and from what you're explaining in your review, that was not the case. This is of course very unsatisfactory for you and for that, we would like to apologize.
Please know that everybody is welcome in our stores, regardless of their ethnicity and or identity. If you have any questions or would like to discuss the situation further, then please know that we are ready to talk.
You can contact us on the following number: +49 40 29 999 285
Kind Regards,
Ramin, Bolia.com
Reply from BOLIA
Hello and thank you very much for your positive review! :)
We really appreciate it.
Best regards,
Negar, Bolia.com
Reply from BOLIA
Dear Carolina,
thank you for the 5 stars and for your kind review!
We are happy to hear, that your Bolia-experience was good and that the staff provided a good service. If you have any questions regarding your order and/or our products, then please don't hesitate in contacting our customer service team in Denmark! :-)
Kind Regards,
Ramin, Bolia.com
Delivery planner
Online no DHL delivery available- but getting notifications only at checkout. Had to call Service and then local store.
Delivery Tracking. Link of package number leads to fedex - no tracking number acknowledged. Button leads to DHL which got as well no tracking data day after purchasing.
June 20, 2023
Reply from BOLIA
Hi Russell and thank you for your review.
I apologize for the confusion and inconvenience you experienced with the delivery process. I've sent you an email where we can take a closer look at your case and find a solution.
Best regards,
Negar, Bolia.com
Unfortunately i had a very disapointing…
Unfortunately i had a very disapointing experience.
Very poor customer Service from the branch Manager in Berlin Charlottenburg. Unfortunately I will never buy anything there anymore.
June 7, 2023
Reply from BOLIA
Hi Souhel and thank you for sharing your experience with us.
We're sorry to hear that you had a disappointing experience with our branch manager at our Berlin Charlottenburg store. We take customer service very seriously, and we apologize for any inconvenience or frustration you may have experienced during your visit. Please know that we will be taking steps to improve our service and we hope to have the opportunity to serve you better in the future.
Best regards,
Negar, Bolia.com
Reply from BOLIA
Hi Annette and thank you so much for your positive and lovely review! :)
We are so glad that you found your forever furniture and wish you cozy moments with it.
cheers,
Negar, Bolia.com
Customer relation was very good!
Customer relation was very good! We were very well communicated in English. and all our questions were answered in detail and respoect. We are looking forward to the delivery;)
June 4, 2023
Reply from BOLIA
Hello and thank you very much for your 5 star review! :)
We are very happy that you were satisfied with our service and appreciate you taking the time to share this with us.
We hope you will be happy with your order.
Sunny greetings,
Negar, Bolia.com
Reply from BOLIA
Hi and thank you so much for your positive review! :)
We are very happy that you had a great shopping experience with us.
Hope to see you soon again in one of our stores.
Mit freundlichen Grüßen,
Negar, Bolia International A/S
The communications with the clients do not seem to work
The communications with the client service do not work properly as it should be. It was not possible to call a Bolia shop in Munich as all telephone calls go through the Bolia central switchboard. Even after asking the switchboard to connect, we were not able to reach the shop.
We tried to use the contact message system in order to have our order confirmed. We only got the automatic message that the handling of the message will take some time, but never received any reply about our order.
After having waited over 3 weeks, we tried again to call the shop through the switchboard and finally got a confirmation that our order had been correctly placed.
The client service definitely has to improve its communications with clients.
May 30, 2023
Reply from BOLIA
Hi and thank you for your review.
We are sorry to learn that you were not completely satisfied with our service.
We appreciate your feedback and want to thank you for taking the time to let us know about your experience. Your input is invaluable to us, and we take every review seriously to ensure that we are providing the best service possible.
We would like to assure you that we will take your feedback into consideration and work on improving our service to meet your expectations and those of our other customers.
We hope to have the opportunity to serve you in the future.
Best regards,
Negar, Bolia International A/S
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