BOLIA Reviews 

service was impeccable but not pushy, delivery was scheduled in minutes and everything arrived on time precisely. Absolutely perfect, and the product is fab!
Thank you

apparently a known mistake in their discounting led to non delivery. so i had to take another half day off. customer center was not really interested in finding a solution, just followed their nonsense protocoll. i am not a happy customer at all

Very profesional and good service. We are very happy with the things we bought!

I bought a day bed in the Geneva Bolia store, where the employees were very helpful. They informed me it would take almost 2.5 months for the day bed to arrive, but I figured it was worth the wait for the right piece.

However, when the day bed arrived, I immediately noticed that there were marks/scratches all over it. I contacted customer service and they simply told me that the marks are not considered defects. They told me that I have to clean the (supposedly new) furniture myself and gave me instructions for how to. Alternatively they told me that I could return the day bed against a 25% cancellation fee. Two "wonderful" options.

The marks are still there and I realise that Bolia will not lift a finger to fix the product they sold and delivered, but at least I have learned a lesson: DO NOT ORDER FURNITURE FROM THIS COMPANY.

We had an amazing experience in the store and would give Bolia 5 stars if it wasn't for our experience with the customer service.
We reported that our furniture arrived with an ugly, visible scratch and I immediately reported this on the day with photos but had to write several emails back and forth as they claimed that this is due to the wood. After many emails and calls, Bolia first wanted to give a small discount and in the end they agreed to give a new table. Quite surprised that this had to be such a painful experience on top of the long waiting time (probably due to the Christmas).
On top of this, was this delivery delayed due to production, which of course can happen, and they call 2 days before to report this. Initially there was no compensation for this, but then the customer service agreed to give a voucher of 150 EUR, when I received the email this was changed to 125 CHF corresponding to 107 EUR. Not a big deal, but would be nice if they would get their numbers right or just give the initial promised amount.
As said really happy with the experience in the shop, but didn't expect that every minor thing with customer service had to be such a painstaking process with inconsistencies and trying to save a few euros. Happy we didn't have more problems and really a shame as we love their shops and products.

love the service, love the product ! Happy customer

over the top in every respect, thanks much

Very helpful customer service - top notch

Delivered the wrong thing. Didnt reply with a solution for two weeks. Will deliver right thing in 2 months time (I hope).
Shop told us it would be fixed in one week just so we wouldnt bother them - then the 'customer service' center informed us that wasnt true.

I had a great experience with your staff in the stores. Everyone was very helpful. Unfortunately I have had some issues with deliveries and with the quality of the sofa I bought. The customer service person has been very pleasant and helpful but I am still not getting satisfactory help from the product department.

Sales people working in the Lausanne shop are competent and provide good advices.

I received the deliver 2 weeks after the scheduled delivery day after I insisted many times with the call centre. I think is not acceptable for a service which costs Chf 80 (and the good was worth chf 300) and that cannot be avoided (delivery in the phisical store of Zurich is appartently impossible, but in the one of Geneva it is).

My sofa was brought by 2 couriers, who decided that it doesn't fit through the hallway, so they took the sofa back to the storage in Zurich. I contacted the German customer service, where the people were rather rude and not too helpful. They wanted me to pay the whole price of the second delivery, which I managed to negotiate down to paying only the half of it. My sofa was then delivered and I had to organize a company with the furniture lift separately. Once the sofa was in my flat, I screwed on the legs and turned the sofa as instructed in the shop where I bought it. During this attempt one of the rear legs broke. This time I contacted the Danish customer service who then forwarded my request to the Swiss one. The people were nice, however they managed to send me replacement legs with different size and color as the original one. So I had to ask for new legs again. Finally it worked out and after more than 2 months of hustle I am now able to enjoy my beautiful sofa.

When placing an order in Bolia Zurich I was told that delivery fee will include assembling of the furniture. However delivery company only gave me packages for me to assemble. I would like to receive a refund of the delivery fee as I did not get a service I was offered.