BOLIA Reviews 

Nice vases. Service was good and the vases have even small stickers on the bottom in order not to scratch the furniture. this is being appreciated. Only the delivery could be quicker. Otherwise, always happy with Bolia.

Poor communication and know-how level amongst Bolia Zurich staff members. Each person will convey a different message to client on what is possible and what not. Technical system not easy to handle neither online by customers nor by the staff itself. In additions, one out of two staff members did not know how to retrieve an order or issue a bill.
The other half was extremely helpful, very customer-oriented and supportive.
However, Bolia Zurich shop needs to to work on professionalizing their system and services.
Thanks for asking for feedback.

We found the service to be friendly and informed without it being encroaching. Equally we were impressed with the quality of the product; as you would expect, is made from good quality material, finished to a very good standard. No assembly was required and the instruction on installation was clear and simple.

Delivery was exactly when arranged and efficiently executed. The amount of cardboard in the packaging was minimal and there was no single use plastic, which was encouraging.

The only comment is that the price of the delivery seemed a little high, though the discount on the shelves more than compensated. Overall I would recommend.

Furniture delivered much earlier than predicted. Great quality and finishing of the product!

Great service. Efficient. Love the lamps

The article bought does not look as good as in the picture on the internet. It looks so elegant on the website but in real life a bit cheap.
Colors and material are not so nice and the way it is packed made it look even worse.
In addition, the return policy is not very flexible.

Post sale experience was catastrophic on many levels. Perhaps just an unfortunate scenario in my case.

Very nice store and we were helped with our shopping by a very helpful and friendly young women, called Laititia.

You made one happy customer :). From ordering to delivery of the product and (most important) the product itself: 5 starts - will order again. Thank you Bolia!

Sabrina est très sympa. Son conseil est bon. La livraison était à l'heure et précise.

I have never experienced such horrible customer service before. In fact, complete lack of customer service would have been better (would have at least saved us some time and frustration).
We ordered a gray carpet from the online carpet, with the only catch that it had to be picked up 300km away, in the very limited time window that the pick-up point is open (only 2 days a week, for a few hours per day). We took half a day off work and traveled all the way to the remote pick-up point just to find out that Bolia had made a mistake and the carpet they sold us was in fact blue. This wouldn’t fit in our appartment at all (and wasn’t what we ordered anyway), so we refused to take it. We were sure that after all the inconvenience plus effort and money spent to get to the pick-up point, the Bolia customer service would at least offer us what we ordered without any questions asked (it was their mistake after all). How wrong we were! After exchanging a few emails, Bolia kept insisting that because it was an Outlet item, they would take no responsibility for their mistake and could only offer us a refund of what we paid. We agreed to the refund, which still hasn’t arrived after 3 weeks. We have now discovered that they just sent us a bill trying to charge us 1/4 of the price of the carpet as ‘cancellation fees’. We are almost starting to feel like we have been scammed and we are already looking into customer rights services for support.
Very disappointing experience, as we used to be good customers and their furniture is actually nice. Unfortunately their customer service lets the company massively down.

Edit to answer to Ms. Nielsen: Thank you for your response. This is about order 900947335, however I do not wish to communicate with your collegues again, since it’s only been a waste of time. About your not being able to exchange an outlet item with a new one: keep in mind that while this was happening, a new Loop carpet in the color we ordered cost only CHF60 more than what we paid for the outlet item (which was also supposed to be a new item, just with damaged packaging). We think that this CHF60 could have easily absorbed by Bolia especially since your mistake caused us to lose one day (and a lot of money in gasoline) to travel to the other side of Switzerland to pick up a non existing carpet that we paid for. Since sticking to your inflexible rules seems more important to keeping your customers happy, the 1-star review seems well deserved.

Meanwhile we have received a refund of only 75% of what we paid for, which makes us extremely frustrated and angry. How can you charge us a cancelation fee for an item that we tried to pick up but never existed??? Please make sure that we receive a full refund ASAP.

Bolia has very nice furniture, if all goes well it is a nice shop. However their are ridiculously bad a resolving mistakes done at their side. Their customer service is extremely inflexible and not interested at all to keep a good customer. I spent quite some money at Bolia buying several furniture pieces in the shop and also one from their outlet shop. The outlet shop item Bolia failed to deliver at the end. This mistake done solely by Bolia caused me a lot of extra effort (organizing a car for pick up, travel to pickup point, several discussion with customer service after item was not present although they notified me pick up was ready). Bolia caused me a lot of trouble and they refused to accomodate me in this situation in any kind. Even the refund for my payed money is somehow delayed which just increases my very bad experience in this issue.

I was very happy that Bolia agreed to change the chair.

Unfortunately it was delivered while I was away, and when I returned home, I found that the replacement chair had even more defects that the first chair that had been delivered. I have since the past three weeks been in communication with Bolia Customer Service, and have received today an email indicating that this was completely normal.

I am very unsatisfied and would recommend that a potential customer really think twice about paying so much money for expensive designed furniture that are delivered without a quality check.

I have asked that the previous piece of furniture which seemed to have at least 80% less defects be returned and that the current one be removed. This is the first time I have been deceived to this point when buying designer furniture.

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Livraison en deux temps pour une chaise SION et son repose pieds. L’attitude du Service Clients est inacceptable - car les réponses transmettent que c'est complètement-pas leur problème malgré le prix de la chaise et le fait qu’elle présente des défauts de couture sur les côtés, les coins, le haut de la chaise, et le dos de la chaise. Le produit livré est une chaise semble avoir plus de vingt ans ou le tissue d'ameublement a plein de faux pli et na plus des formes lisse car avec l'âge elle ne tombe pas bien car le tissue est déformé par l'usage.
Je suis très désolé d’avoir acheté une horrible chaise qui ne ressemble pas du tout à la qualité présentée dans le magasin. C'était mon premier achat à Bolia et c’était supposé être un cadeau pour mon enfant. C’est plutôt un cauchemar.

I have sent an email to customer sevice that never cared of my bad delivery experience.

Great family table, good advice at the shop;
only pitfall: it was not clear at purchase, table was delivered un-mounted, had to spend some time for assembly.

I love the bolia designs and the service at the shop is outstanding. Nevertheless they delivered one piece of my shelf in the wrong colour (i bought it at the shop and also had to pick it up there). I talked to costumer service and it was just a nightmare. Sometimes i didn‘t get an answer for 3 weeks, i always had to ask again if they can answer me and i also had to call several times. Customer service treated me like everything was correct with my order, eventhough i even sent photos of the shelf in the wrong colour. They wouldn‘t help me until the end (about a 1.5 months process). I went to the shop then, where they just gave me the right shelf without asking any question and they apologized for the inconvenience. Very friendly and helpful stuff, thanks again at the shop for being customer friendly and uncomplicated (zurich shop). Then about 7 months later i received an email from customer service again saying that i should transfer them around 240 chf before i pick up my order because of storage cost. Eventhough i had this huge inconvenience before and picked up the shelf about 9 months ago! So as you see they have zero control over their systems, neither what they deliver nor when they delivered it. Just make sure you buy your bolia stuff directly at the store, check your delivery before you take it home and avoid customer service under any circumstances.

I really was happy with Leyla who helped me a lot to choose the sofa and table.
However, the consequences of delivery were unacceptable.
I passed hours on the phone to talk to transport companies who called me saying that they can't deliver.
I had to contact and re-contact Bolia to understand what's going on.
Finally, I got my sofa later than planified.
I was really disappointed by this incident.
Otherwise, I like the concept of furniture in the shop in Geneva.

Both pieces of furniture that were delivered were slightly defective. The Mood Highboard has small scratches on the front and the legs of the Mix coffee table did not come screwed/bolted together very well, they still seem somewhat unstable to support the marble.

Lovely products, however absolutely incompetent staff and delivery was a nightmare. First, we were told in the shop that our dining room table would come fully assembled as part of the delivery charge which is 150 CHF for one table! While Pfister and other shops in Switzerland include full service in their delivery for much less. We had ordered a sofa and dining table just a week apart and had asked if they could be combined into one order and delivered on the same day. Again we were told this was no problem, however only the table arrived and they had no idea why the sofa was not delivered with it and now they want to charge two times delivery costs!! It seems the staff in the shop have no decision making ability and must call everything to customer service in Denmark which then fails to coordinate the requests properly. When the delivery arrived, we were told that it does not include assembly and that we did not pay to have our old table taken away (which we had paid 59 CHF extra for). I had to speak with customer service in Denmark before they agreed to assemble it. The delivery is contracted out to a shipping company that does not take any care. They were dirty, smelly, and careless and scratched the walls of our newly painted apartment. They should provide their own delivery service instead of contracting out to a sub-par company with no care about the product. For the price they charge, I will definitely only shop in the future from shops like Pfister where they take care of their own delivery, assembly, and removal of old furniture for a fixed low price. Bolia also gave a 5 hour window for delivery and then arrived at the end of that period. I had to waste half a day of work just waiting for them and will now have to take another half day away to wait for my sofa. What a nightmare!

as explained through email I was not happy at all with the delivery process and the customer support. Bolia lost one client.