Extremely friendly and helpful staff, both in-store and with the delivery service (who even took back the cardboard boxes so they could be recycled). The quality of the furniture and other goods is ve... See more
Company replied
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Super nice and smooth customer service and great knowledge of interior design by the staff at the store at Stortorget in Malmö. Ordered a marble table, larger wool rug and cushions in different c... See more
Company replied
Bolia is committed to their customers. We faced an issue with our sofa after a year of ownership some time ago, and their customer team offered several solutions, including completely replacing the so... See more
Company replied
I never experienced another company with such good service. Always fast help if something went wrong. Always kind people to talk to. Always follow-up from Bolia that everything went well. I work in th... See more
Company replied
Company details
- Furniture Store
- Decoration and Interior Design Store
- Furniture Accessories
- Living Room Furniture Store
- Outdoor Furniture Store
- Sofa Store
Written by the company
Välkommen till Bolia. Ett skandinaviskt designuniversum, inspirerat av den föränderliga natur som omger oss. Våra designföremål är ritade av erkända formgivare från hela världen och tillverkade för hand av de skickligaste möbelsnickarna i endast de bästa, mest hållbara materialen. Tidlös design som är skräddarsydd för dig och skapad för att hålla i generationer.
Written by the company
Contact info
4.4
Excellent
3K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Fast, easy and great customer care
Perfect service. Ordered through the very elegant website. Made the mistake of ordering the wrong thing, and corrected it next morning by calling customer service. Done, no problem. Projected arrival a little less than a month later. A week before, I got an e-mail notification that my order had been processed and was about to be shipped. Delivered to our door 2 days earlier than projected. All in all, customer care as it should be.
February 19, 2016
Unprompted review
Great stuff
Very satisfied with the look and feel of the couch and footrest.
February 5, 2016
Unprompted review
Great shopping experience
I had great shopping experience at Bolia Göteborg. Stuff are professional and good. Deliver was on time. Deliver guys were nice and helpful. Thanks!
January 28, 2016
Unprompted review
Payment
Everything perfectly fine, just one thing that made me a little irritated. The fact that we had to pay the total sum in advanced. All other furniture store we'd been to, asked for 10%.
January 27, 2016
Unprompted review
Broken product
The product was late, we could pick it up two months after we bought it in store. Upon pick up the guy said that the parcel had been destroyed and that we had to inspect the product when we got home. We did and it was broken. Yay.
January 23, 2016
Unprompted review
Would be nice to have more information in advance
We ordered shelves thinking we can mount them vertically or horisontally, but the only way is to do it horisontally.
January 23, 2016
Unprompted review
Bolia home delivery
Everything was well coordinated and documented. A real pleasure to deal with overall.
December 17, 2015
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Excellent
Very pleasant and helpful in the actual shop.
Ordered on internet, crisp communication, swift and timely dlivery.
Nice personal touches with e-mail updates.
December 5, 2015
Unprompted review
Reply from BOLIA
Hi Arnold,
Thank you for the super positive review - I'm very happy that you are satisfied.
I hope to be able to welcome you soon with Bolia again.
Have a great day.
Best regards
Pamela Velasquez
Customer Service Cordinator
Scandinavian 3 sits sofa
Very good sofa. delivery service was on time with good transportation service. I got the same as it was ordered.
November 30, 2015
Unprompted review
Reply from BOLIA
Hi Azadeh
Thank you for your time on Trustpilot, we appreciate it.
I am glad to hear it is a good sofa and delivery service was on time.
We hope you will come back to us again, your are welcome in our store or through our website.
Best Regards
Kamana Nissen
Customer Service
Bolia International A/S
Easy as pie
From order to checkout everything is really smooth. Shorter production time than last time we made an order and easy to pickup at warehouse.
November 28, 2015
Unprompted review
Reply from BOLIA
Hi Daniel
Thank you for your time on Trustpilot, we appreciate it.
Nice to hear you are a customer that keep´s coming back.
You are welcome anytime in our store or through our website, also if you just need some inspiration.
Best Regards
Kamana Nissen
Customer Service
Bolia International A/S
Perfect
Delivery was perfectly on time. Very good service and overall experience
November 25, 2015
Unprompted review
Reply from BOLIA
Hi A
Thank you for your time on Trustpilot, we appreciate it.
We hope you will come back to us again, your are welcome in our store or through our website.
Best Regards
Kamana Nissen
Customer Service
Bolia International A/S
Five stars!
Bought a sofa from Bolia. I'm super pleased with the whole experience, great help in the store, great sofa, smooth delivery.
November 4, 2015
Unprompted review
Reply from BOLIA
Dear MB
Thank you very much for the super positive review - I'm very happy that you are 100 % satisfied. This is what's all about.
I hope to be able to welcome you soon with Bolia again - also if you just need a cup of coffee.
Have a great day.
Best regards
Jens D. Abrahamsson
Int. Customer Service Manager
Great sofa - delivery not as expected
The company who delivered our sofa refused to carry it up to our apartment. (2nd floor, spiral staircase).
The mover said that their policy prohibits them from carrying in spiral staircases. however, our spiral staircase is quite wide and the ceiling is high.
We we wish that would have been communicated at the store in Malmö when we paid for the sofa and delivery. we paid for a service that was not properly executed.
In the end we had had to carry the sofa ourselves. It was no problem, so we don't understand why the delivery guys refused to do it.
October 31, 2015
Unprompted review
Reply from BOLIA
Dear Anders
Thank you very much for your positive review - even though I'm sad that you had such a unfortunate delivery experience.
You have not received completely the service you've paid for and because of that I'll send you a gift certificate of the value of the delivery.
I'm really sorry for the inconvenience but I hope to see you in Bolia again soon - even if you just need a hot cup of coffee.
Have a nice day.
Best regards
Jens D. Abrahamsson
Int. Customer Service Manager
Reply from BOLIA
Kære Ante
Mange tak for det positive review - det er virkelig vigtigt, at du er 100 % tilfreds.
Jeg har naturligvis sendt dine roser direkte videre til vores transportør - og de blev meget glade.
Du er altid meget velkommen hos Bolia - og hvis du lige har lyst til en kop varm Pukka te.
Ha' en fantastisk dag.
Venlig hilsen
Jens D. Abrahamsson
Int. Customer Service Manager
very satisfied with Bolia, but not satisfied with (rather expensive) home delivery.
Home delivery, although pricey, was 4 days earlier than planned and items were delivered on two separate days
July 5, 2015
Unprompted review
Reply from BOLIA
Hi Ursula
Thank you for your comment about our delivery here on trustpilot.
I am sorry to hear that we did not live up to our delivery standards.
I do not know specific details about your delivery, but I can see that it was set to be delivered by an external freight company, because our freight company we normally use, do not delivery to your address. Bolia always make sure that the external freight company, call the customer to arrange a delivery date that is suitable for the customer. Bolia would like to apologize if the freight company were not able to deliver your total order at the same time.
We are glad for your critical respons, so we can bring it to the freight company and make our service better.
Feel free to contact us on kundservice@bolia.com if we can be at your help.
Best regards
Alice Netland,
Customer service
Bolia International A/S
Late deliveries and disapering orders
To be honest we like the products Bolia have and we've always meet nice salesmen in the stores. Besides that there not much more they get right. Our sofa for 16.000 kr got delayed 3 weeks and got price reductions of up to 50% during a 4 weeks period after our purchase. Things that made us feel like we've been lied to. When we then after this decided to stay with Bolia and buy two sofa tables the trouble continued. When arriving to pick up our tables the order had been deleted. The people inte the store house didn't know where they were. But as they said, "hopefully somewhere close by". They then managed to find one table but the other was gone. So we left not knowing if we were getting our other table. They told us that they called us back the other day which they didn't either. When we called them three days later they started looking again and managed to find the last table. When this table arrived the box had the word "deleted" written all over it. We really wonder what happened there? And when trying to contact support asking for some kind of compensation you always get a cold and non-personal answer from Denmark with a long explanation which in short terms says "NO". The customer support and delivery time is utter rubbish. To bad for a store with such great products! We'll probably never buy something there again, our trust for them has expired.
July 3, 2015
Unprompted review
Reply from BOLIA
Hi Anton
Thank you for your comment here on trustpilot.
I am glad to hear that you like our products and that you a pleased with our salesmen in the store.
Bolia always try to deliver every product on time. Because of all of our products are handpicked by our customers we have to start production when the customer has placed the order that they want. Therefor there might be a production delay due to lack of quality or other reasons because we do not have the product ready when ordered. Bolia would rather delay a product than sending out a product not living up to our standards.
It is not great to hear about your experience with our service regarding your table. I do not know specific details about this , but if you feel like we could to anything to make it right, please write to us at kundservice@bolia.com
Have a good day.
Best regards
Alice Netland
Customer service
Bolia International A/S
elegance provided
pro service in the shop, easy pickup and delivery, great and secure boxing, easy to mount, trusting documentation and certification.
i am very satisfied with my chair that will bring me many years of comfort !
Thanks !
July 3, 2015
Unprompted review
Reply from BOLIA
Dear Henrik
Thank you very much for your extremely positive and thorugh feedback - every thing has worked when being in contact with Bolia :-)
I'm so so happy!
The Vitesse chair is a great purchase and I agree - It'll bring you comfort for may years to come.
Looking forward to welcoming you again with Bolia.
Have a super day.
Best regards
Kenneth Andersen
Customer Service Manager
Reply from BOLIA
Dear Dan-Axel
Yeehaa!! This is exactly what we are aiming for :-)
Hope to able to welcome you again in Bolia soon.
Have the very best day.
Best regards
Kenneth Andersen
Customer Service Manager
Qualtity furniture delivered on time!
We received our furniture exactly on agreed delivery time and the furniture is according to our high expectations. However, the assembly of the table took a bit longer than we thought. No real issue, though.
June 2, 2015
Unprompted review
Reply from BOLIA
Dear Åsa
Thank you very much for the full 5 stars - much appreciated, but what really counts is that you are fully satisfied.
You have made a very good decision going for the high quality and trendy table DT20. I'm certain that you will enjoy the table for many years to come..
We hope to see you very soon in Bolia.
Have a great day.
Best regards
Kenneth Andersen
Customer Service Manager
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