Bondbristol Reviews 370

TrustScore 1 out of 5

1.1

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Review summary

Created with AI, based on recent reviews

Evaluating 30 reviews, most reviewers were let down by their experience overall. Many people were dissatisfied with the products, finding them to be of poor quality, not as advertised, and often made from cheap materials like plastic instead of the described fabrics. Customers also reported issues with the pricing, feeling that the items were overpriced for their actual value and could be found much cheaper elsewhere. The refund process was a major source of frustration, with many struggling to receive their money back even after numerous promises. The return policy was also heavily criticized, as customers were often required to send items back to China at their own expense, incurring significant shipping costs, and sometimes the returned parcels were not even delivered or processed.

What people talk about most

Product

Customers consistently express strong dissatisfaction with the products. Many reviewers report that items are... See more

Quality

Consumers consistently express disappointment with the quality of products. Many reviewers describe items as... See more

Refund

People report negative experiences with refund. Many customers express frustration, stating that they have... See more

Return policy

Clients share negative opinions on the return policy, primarily due to the requirement of sending items back... See more

Price

Users express significant dissatisfaction with pricing, often feeling they have wasted money. Many reviewers... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Wrong item sent. Agreed a 60% refund & able to keep jumper. I purchased items in January & still no refund despite my persistence. My emails now being completely ignored. Advert makes it look like f... See more

Rated 1 out of 5 stars

Clara and Miles Bristol are a fake company who advertises mink cashmere clothing on the website The products we get are cheap cotton stuff from China There is no return policy apart from sending... See more

Rated 1 out of 5 stars

My wife bought a cardigan from this company early in 2025. When it came it was badly made and didn't fit. We contacted Bond Bristol for their returns policy and to gain a refund. We were given an addr... See more

Rated 1 out of 5 stars

Over a year ago the advertised that they were closing a branch and had these nice-loking sweaters so I ordered two. When they arrived the colours were very different from the photos and I discussed... See more



Contact info

1.1

Bad

TrustScore 1 out of 5

370 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

I’d give it no stars they do not send…

I’d give it no stars they do not send what you ask for thet are not based in the uk they sell rubbish and make money out of you by telling you that you have to send the item back to china. Con company! Beware they are based in china not Bristol as advertised delay delay delay with everything horrible company do not buy from them
Whatever!

March 17, 2025
Unprompted review
Rated 1 out of 5 stars

Awful!

Do not recommend. Appeared to be in UK with delivery by Royal Mail. No, it was in Hong Kong. Quality of items very poor. Sleeves on one jumper were very short. Colours on the other jumper very different. Neck far too wide unlike picture. Very poorly finished. Extremely disappointed. Wish I had seen the other reviews before I ordered

March 13, 2025
Unprompted review
Rated 1 out of 5 stars

Poor quality, not as advertised

Jumper is poor quality and not the correct size and the handbag is very poor quality. Took over 10 days to receive and I have to pay for shipping back to China and wait 30 days for a refund. If I thought I was dealing with Temu type website I wouldn’t have purchased

March 17, 2025
Unprompted review
Rated 1 out of 5 stars

Terrible quality definitely a scam…

Terrible quality definitely a scam company! Chinese not UK based in Bristol. Returns are not financially viable. Completely ripped off! Feel like and wally for falling for this advertising! Do not buy from them!

March 17, 2025
Unprompted review
Rated 1 out of 5 stars

This is a scam company

This is a scam company. I wish I had checked before buying! I did receive some clothes but some were completely different from those ordered and all very poor quality. Cheap stuff from China that you need to pay to return.

March 17, 2025
Unprompted review
Rated 1 out of 5 stars

Wish I read reviews before purchase

As many before have said. Weeks to arrive not uk but china. They are cheaply made. The pretty cardigan advertised is basically a print on nylon wool. As cost to return is £17 I would advise anyone not to buy.

March 15, 2025
Unprompted review
Rated 1 out of 5 stars

Avoid avoid avoid

Avoid this company!! Products aren't as listed, they come from Hong Kong or China not Bristol, you have to pay shipping to return more the jumper is worth and they fob you off about refunds...Avoid, avoid, avoid..massive scam!

March 14, 2025
Unprompted review
Rated 1 out of 5 stars

I wish I'd read the reviews before buying

I wish I'd read the reviews before going ahead with this. I echo what has been written before - this is a scam. The jumper looks nothing like on the website and is a cheap Chinese rip-off. I would never have paid £30 for it, but it's not worth paying to ship it back to China for a refund. And that's even if they correctly process the refund!!

March 14, 2025
Unprompted review
Rated 1 out of 5 stars

Rip off polyester cheap china clothes

This company are re selling stock that they have purchased on Temu, which is all made in China, and is sold cheaply on the Temu site, they even use Temu's photographs, it is an utter fraud and awful the prices they charge for jumpers that would cost less than £10 buying direct from Temu

March 14, 2025
Unprompted review
Rated 1 out of 5 stars

Poor quality and a Scam !

I follow all the earlier reviews. Don’t waste your money buying from this Scam company.
The jumpers are nothing like they advertise on Facebook and don’t come from Bristol, they are rubbish from China.
They are poor quality, mine took weeks to be delivered and arrived with a mark on the back . Shocked that the costumer has to pay postage to return to China.
Will be reporting Scam .
I have reported Scam to my bank and have got a refund.

March 14, 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY from this Company

DO NOT BUY from this Company. They are a total scam, based in China and nothing to do with a family shop in Bristol. Fake photos and descriptions on the website. I’ve been trying to get a full refund for a jumper I purchased but unless I return the jumper to China at my own expense they will only refund 50%.

March 14, 2025
Unprompted review
Rated 1 out of 5 stars

A con

A con. Not from Bristol but China. Poor quality and nothing like authentic British Wool.

Missing items and no explanation.

Avoid!!!!!

February 1, 2025
Unprompted review
Rated 1 out of 5 stars

I ordered two jumpers under the…

I ordered two jumpers under the impression from advertising and photos that it was a reputable UK company. Turned out the quality of jumpers was polyester and badly fitting. I immediately contacted them to arrange return and refund. I feel very misguided by this company. It has cost me £17 to return jumpers to an address in a town in China. It is now a week since they have been returned as I tracked them through post office and no sign of refund even though I have emailed them. Wondering exactly who is selling these jumpers. Please do not buy from Bond Bristol to avoid hassle and being out of pocket.

February 13, 2025
Unprompted review
Rated 1 out of 5 stars

Not at all what I expected

Not at all what I expected. Very, very poor quality, design not at all as pictured in the advert, This is a live and learn purchase as returnig the item to China is not worth the postage. I won't be fooled again.

March 12, 2025
Unprompted review
Rated 1 out of 5 stars

Dire quality

Dire quality - it was advertised as cotton and looked so in the pictures but it is garish colours and 100% polyester. You will be disappointed, do not buy. They are not associated with a family retiring in Bristol, it is a cynical Chinese company using clever advertising to scam us.

March 8, 2025
Unprompted review
Rated 2 out of 5 stars

Deceptive name and purchase

The jumper and cardigan took a while to come and although they are okay they are not what I would have chosen to keep. They are not made in Bristol as suggested by the advertising related to a closing down sale, they are made in China. If you want to return anything you have to pay for the shipping costs. I feel deceived and cross and would not recommend anyone buys from them without being clear about the facts. They are not a fantastic reduction at the prices advertised and would be over-priced for a polyester jumper.

March 12, 2025
Unprompted review
Rated 1 out of 5 stars

This is a scam

I am in the middle of an email exchange with this company, trying to get them to agree to a full refund, since the jumper I was sent looked nothing like the one on their website. They are refusing to cover the postage costs back to China. I've taken it up with my bank, who have raised a dispute with them and sent me a refund in the interim (the bank refunded me the money). I recommend anyone who has fallen victim to this company to do the same - if more banks raise formal disputes, it may put a stop to this scam.

March 12, 2025
Unprompted review
Rated 1 out of 5 stars

SCAM

I thought I was ordering my beautiful knitwear from a trusted British company. My order actually came from China and one item is polyester and awful.The other is nothing like what I ordered. I feel very disappointed and stupid for being scammed. I should have done more research on the company. Lessons learned. Do not order from them, you won't get what you paid for.

March 11, 2025
Unprompted review

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