Bonjour Residences - Apartments, Hotels, Aparthotels Reviews 

Anver`s Suite was clean, quiet and located in the heart of Stockbridge. CheckIn/Out was unproblematic and communication with Piotr was quick and helpful!
Our stay here was essential to our overall wonderful experience in Edinburgh, would definitely book with them again.

Location of Thistle Street apt was excellent for our needs to explore Edinburgh New Town.

The pre booking service was attentive, but many requests to nudge us for post booking feedback! We rated this 3, would like to give 4 but a few improvements would greatly help guests.

The flat in town was accessed by shared stone staircase, up one flight of stairs.

The property was clean with comfortable twin beds, made up this way for us as requested, grateful.

Master bedroom was generous in size, good light, huge mirrored walk in wardrobe, dressing table & mirror, chair, it was adequately equipped.

Second bedroom had poor practical amenities; it is smaller but had no door hooks, no chair, no console or dressing table, no mirror. You got short straw in this room! Please we recommend a few upgrades here; it would not take much effort or cost to greatly improve this to a basic guest need.

Kitchen and living room area bright airy and spacious; more than adequately equipped kitchen for our needs.
A coffee table to connect living seating area would be very useful.
2 comfortable arms chairs, but a less comfortable modern sofa (believe it was also a sofa bed really not sure how comfy this would be?!)

Door hooks as you come into flat to hang coats would be useful too. It’s a generous hall for size of flat.

Reasonable quiet flat for city centre; bedrooms are at back which is good, although people singing as they walk home from pub late and bin lorries very early morning wake you (sounds like thunder or you’re under attack as they beep and bump on the cobbles!) Ear plugs - eye masks would be useful to bring.

Heating has a new sensor; so apartment book is out of date.

We enjoyed our stay; it was an affordable base for 4 adults looking to meet up in Edinburgh, to simply be together and enjoy the city. Grateful to find you.

Recommend restaurants Fishers, Cafe Marlayne, Bon Viant a pub with food, dusit Thai. There was a coffee shop on Thistle street but it was closed. Queen Street the B*****d Barista for coffee excellent and Fortuna for breakfast fantastic. Tiger Lily on George Street still quirky and super colourful fun!

Location.. Location..location
The place is very specious and modern design and very clean.. also it’s exactly in the Victoria street. The host is very responsive and helpful. Just one note to remember, the free parking is so narrow and it does not have a CCTV inside only in the entrance they do as someone broke our car mirror so we could not find who did it.

Excellent location, so close to the castle, restaurants and pubs. We didn't spend much time in the apartment but the beds were comfy and all the amenities we needed and a coffee machine. We were grateful they had some of the necessities available and the showers worked fine albeit a bit more pressure would have been welcomed. The service from the owners was amazing, answered any and all questions I had quickly and comprehensively. I think the apartment does need a few slight repairs but it is honestly the perfect apartment for a city break with friends. We will likely book again with a large group. Thank you

DO NOT DO BUSINESS WITH THIS COMPANY:
Paid a considerable amount of money in advance in September 2022 for what looked like ideal accommodation in Edinburgh for the Fringe August 2023.
Checked 6 weeks out to make sure all was OK, yes it was apparently, two weeks before arrival however was told the accommodation no longer available and was offered worse accommodation in worse area for same money.
Cancelled and requested refund, they did not refund as requested but fortunately my credit card company stepped in and they took care of it. I did end up having to pay £2,000 for last minute accommodation elsewhere.

Do not book here or any of the properties owned by bonjour residence.

Cancelled us 2 days before our trip even though we paid 9 months before

Offered us different accommodation but turned out the original property was actually being used and there was no maintance
The refund of the difference took 29 days and chasing! Absolute shambles!
Clearly when the rugby is on they want who pays the most yet we paid just under 1700 pound!

Cancelled our booking with 3 days notice, never mind that it was booked nearly a year ago. Strong suspicion that they bumped us for another booking. They did provide an alternative which didn't have enough beds for our party, thanks. The lucky few who had beds found most of them uncomfortable and the unlucky ones on the sofa just had stained duvets without covers on for bedding. Not a towel to be seen anywhere, bathrooms in need of a clean let alone a refurb. Boiler wasn't working and nobody answered the phone all weekend. All in all, extremely poor and would advise avoiding. They are charging strong money for a terrible product and woeful customer service.

This is the first place I have ever wrote an official complaint letter to after staying at one of their apartments.
Our weekend in Edinburgh was completely ruined by being mis sold unrepresentative accommodation. Avoid like the plague and do not book with this company.
There were decomposing mice in the kitchen, urine and blood stained linens, a broken, unusable toilet, a broken fire alarm, a blind that we had to close with a picture hook, mouldy bathrooms, no wifi, sticky dirty floors, hair and dirt clogged bathrooms, severe dust that made me ill, incorrectly fitted bathrooms causing the bathrooms to flood.
The worst thing is that when we fed this back we were met with uncaring, arrogant and rude owners who couldn’t care less about their customers. Do not book with this company. Their apartments are horrendous and companies like this should not be allowed to trade.

Do not be fooled by the beautiful pictures. While the apartment is tastefully decorated and in a great location, the rest falls far below the standard of a luxury apartment. The entrance to our apartment was behind full garbage bins, the stairway dirty and smelly. There were many things needing repair in the apartment. We were told a repairman would come but it never happened. Overall far below the standard of luxury and for the price that we paid for the stay

Stopped having anything to do with the company in May it is now Sept and still receiving calls from guests and getting Fed up. Advised the company but no response and they have don't nothing about it. Guests are not impressed when they are told the company is using my number without my consent

They accepted the deposit months ago but this stood for nothing today when the owner cancelled either to take a long let or because his property wasn’t ready. Airbnb weren’t sure which. I’m just annoyed that paying the deposit doesn’t actually give you any security. Airbnb told me I still had 2 months to re plan but the truth is all the affordable properties are now booked for august bank holiday. What a PITA! Do not trust this company if you don’t want to be left with nowhere to stay.