Bonus Superstore Reviews 

267
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 40 reviews, reviewers overwhelmingly had a great experience with this company. Customers are consistently impressed with the swift delivery service, often receiving their orders the very next day, and appreciate the competitive pricing of products. Many found the ordering process straightforward and easy to navigate, with products arriving in excellent condition and as expected. Reviewers also highlight the professionalism and helpfulness of the staff, making their overall experience very positive. However, some customers experienced issues with delivery, including misleading tracking information, delayed arrivals, and items being left unattended. A few people also noted receiving damaged products or being charged for returns when initial postage was free.

What people talk about most

Delivery service

People report positive experiences with delivery service, often highlighting quick delivery times and... See more

Product

Consumers generally express satisfaction with the products, often highlighting good prices and the... See more

Order

Reviewers mention positive feedback about their order experience, highlighting easy ordering processes and... See more

Price

Customers consistently note positive experiences with price, frequently mentioning very competitive and good... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very Proffesional and extremely proficient staff with very reasonable prices. I order my product on day one and it was sent out and delivered the very next day. This company will always be my go to f... See more

Rated 5 out of 5 stars

Because you had what I thought was obsolete . This lamp replaces a broken one of a set purchased getting on for twenty years ago. I am thrilled and the service and delivery are excellent.

Rated 5 out of 5 stars

Fantastic customer service, I had ordered the wrong sized product online and after one phone call the order was changed for me and a refund in my bank account for the difference in price. Fast deliver... See more

Rated 5 out of 5 stars

Very fast delivery which I didn't have to wait at home all day for. On the day of delivery PDP contacted me with a 1 hour time slot. What I purchased was a very good price and if I need another produ... See more


Company details

  1. Appliance Store

About Bonus Superstore

Written by the company

Founded by Eric Boanas in 1962, Bonus Electrical began as a standard independent electrical wholesaler. The business was built on offering a fantastic service which was hard to beat. Even with acknowledging the importance of being competitive, Bonus has never taken their eye off the ball when it comes to service.

With headquarters strategically placed in the Yorkshire area and a national distribution center, Bonus Superstore is capable of offering free next day local and national delivery

Bonus Superstore stock an extensive range of lighting solutions from reputable brands. Whether you’re looking for stylish ceiling lights for your home or durable lights for your garden, we’ll supply you with the best solution to illuminate your surroundings.

We stock a range of appliances such as kettles, toasters, fridges, and much more.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

267 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.5

All reviews

(267)

39 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great value product and excellent service

Today (23 December 2025) the Bonus Electrical store had just the fluorescent light tube I needed. Great value product. Excellent service by Barry Dunn thank you and a free 2026 calendar included. First time I have been to this store and was highly satisfied and would recommend.

December 23, 2025
Unprompted review
Rated 5 out of 5 stars

Purchase of a lamp

Ordering from the website was easy. The product was delivered quickly in store (my choice).
When I visited the store to collect my lamp, the member of staff was friendly & helpful (advice about suitable bulbs) and even took it to the car for me.

November 27, 2025
Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service, I had ordered the wrong sized product online and after one phone call the order was changed for me and a refund in my bank account for the difference in price. Fast delivery too.

September 22, 2025
Rated 5 out of 5 stars

Excellent customer care

Excellent customer care. Queries were dealt with promptly and efficiently.
Was kept informed about delivery which was next day. Delivery people helpful and polite.
Very competitive prices

September 16, 2025
Rated 5 out of 5 stars

Very Proffesional company

Very Proffesional and extremely proficient staff with very reasonable prices. I order my product on day one and it was sent out and delivered the very next day. This company will always be my go to first when I need anything else.

August 28, 2025
Rated 5 out of 5 stars

I needed a new built-in fridge freezer…

I needed a new built-in fridge freezer for my caravan and went online to try find one. Bonus had the style and size fridge freezer I was looking for, so I called to check stock. Initially I spoke to a man who said I needed to speak to Barry but he was busy and would call me back. I wasn't sure he would but Barry did call and checked stock for me. He advised me to order online and when the order is received by him, he will arrange for it to be sent from the warehouse to the collection address in Hull. I ordered, received a confirmation email and within 3 days, Barry rang me to confirm it was ready to collect. He also confirmed this by email. I arrived at Bonus the next day and sure enough, my fridge freezer was waiting for me. Barry even helped my partner put it in our car. Great service from start to finish and a special thank you to Barry.

July 3, 2025

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