Bonus Superstore Reviews 

273
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the efficient and fast delivery service, often highlighting next-day arrivals and timely updates. Many people also appreciate the competitive pricing and the ease of the ordering process. Reviewers consistently find the products to be of good value and quality, with excellent customer service and professional staff. However, some customers also noted issues with delivery, including parcels not arriving, inaccurate tracking information, or items being left improperly by couriers. A few people also experienced misleading delivery times.

What people talk about most

Delivery service

Customers had positive experiences with delivery service, frequently praising the speed and efficiency of... See more

Product

Consumers find product to be positive, with many reviewers expressing satisfaction with the quality and... See more

Order

Reviewers mention positive feedback about their order experience, highlighting an easy ordering process and... See more

Price

Reviewers highlight positive aspects of price, with many customers finding the prices to be very competitive... See more

Service

Users describe positive interactions with service, highlighting excellent service and quick delivery.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Because you had what I thought was obsolete . This lamp replaces a broken one of a set purchased getting on for twenty years ago. I am thrilled and the service and delivery are excellent.

Rated 5 out of 5 stars

Fantastic customer service, I had ordered the wrong sized product online and after one phone call the order was changed for me and a refund in my bank account for the difference in price. Fast deliver... See more

Rated 5 out of 5 stars

Very fast delivery which I didn't have to wait at home all day for. On the day of delivery PDP contacted me with a 1 hour time slot. What I purchased was a very good price and if I need another produ... See more

Rated 5 out of 5 stars

Very Proffesional and extremely proficient staff with very reasonable prices. I order my product on day one and it was sent out and delivered the very next day. This company will always be my go to f... See more


Company details

  1. Appliance Store

About Bonus Superstore

Written by the company

Founded by Eric Boanas in 1962, Bonus Electrical began as a standard independent electrical wholesaler. The business was built on offering a fantastic service which was hard to beat. Even with acknowledging the importance of being competitive, Bonus has never taken their eye off the ball when it comes to service.

With headquarters strategically placed in the Yorkshire area and a national distribution center, Bonus Superstore is capable of offering free next day local and national delivery

Bonus Superstore stock an extensive range of lighting solutions from reputable brands. Whether you’re looking for stylish ceiling lights for your home or durable lights for your garden, we’ll supply you with the best solution to illuminate your surroundings.

We stock a range of appliances such as kettles, toasters, fridges, and much more.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

273 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.5

All reviews

(273)

45 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

First order with this company

Came across this company whilst searching online. I found the prices really competitive compared to other companies. I ended up ordering a cooker which was an ex-display model at a fraction of the price, which I was quite happy with. The next day I got an email saying there was only a white one in stock and not the stainless steel version, so I accepted this one. Never heard anything after that. I emailed to ask for an update and was told the cooker was out for delivery, this was on the 14th Feb, with a before 5 pm delivery. I ordered my item on the 11th. I had no tracking info just an order number which stated fulfilled??
My cooker arrived on the 17th at 9.00am on a pallet, I asked for it to be put in the kitchen but was told no as it was on a pallet and wouldn't fit. So it went in the garage. The delivery driver was on his own.
Don't get me wrong, it was a bad first order experience. Would I use the company again "absolutely"

February 12, 2025
Rated 5 out of 5 stars

Excellent service throughout.

An initial problem on delivery to the Bonus superstore in Hull, (shade broken on light fitting), was immediately identified by staff at the store and quickly rectified by arranging a home delivery the next day.
I also needed to pop into the store for something else, and the staff were friendly and very helpful. Excellent service throughout.

January 27, 2025
Rated 5 out of 5 stars

Bonus electrical superstore

Recent purchase of new beko washing machine.Exellent website, very competitive price of appliances and email updates for order until collection. Efficient, very friendly and professional staff that assist with loading goods and completing paperwork.
Goods collected in perfect condition so a faultless five star rating well deserved.!!

January 21, 2025
Rated 3 out of 5 stars

Told me on website delivery in 3 to 5…

Told me on website delivery in 3 to 5 days then had to wait 5 weeks for it to come in. Not good. Otherwise not bad. I would use again delivery spot on but did not appreciate the driver opening my door he didn't even ring the bell a definite no no

December 5, 2024
Rated 5 out of 5 stars

Speedy delivery

Predictably our Xmas lights brought down from the attic proved faulty. Ordered more from Bonus and was delighted with quick response and delivery.

December 3, 2024
Bonus Superstore logo

Reply from Bonus Superstore

Thank you for leaving us a 5 star review! We are extremely happy that we was quick to deliver. Enjoy your new lights!

Rated 5 out of 5 stars

Great price & delivery

Great price, great delivery, thank you

November 27, 2024
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Reply from Bonus Superstore

Thank you for leaving us a 5 star review! We are extremely happy that we was quick to deliver and at a great price. Enjoy your new product!

Rated 5 out of 5 stars

Excellent service.

We ordered a new microwave over the phone. The young lady who answered was very helpful. The delivery was organized by a phone call from them after they had received the product at their store. It was delivered in the one hour window by a cheerful helpful driver. Microwave working fine, looks very nice too.

November 22, 2024
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Reply from Bonus Superstore

Hi Rosie, thank you for leaving us with a 5 star review! We are delighted that you are happy with our service levels, and your new microwave!

Rated 4 out of 5 stars

overall good but could do better

Very helpful, delivery was quickly arranged, but because of the items it would have been more professional to have two people on the delivery.
I had to help the driver and bedding pass my sell by date

November 21, 2024
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Reply from Bonus Superstore

Hi Andrew, Thank you for taking the time to leave us a positive review!

Rated 5 out of 5 stars

I highly recommend this company …

After ordering I realised I had ordered a fridge instead of a freezer.A quick email of apology this was quickly resolved. Panic over.
It was delivered quickly and the delivery driver was very helpful. An excellent price and quality product.

November 11, 2024
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Reply from Bonus Superstore

Thank you for leaving us a 5 star review! We are extremely happy that we was quick to resolve any problems. Enjoy your new product!

Rated 1 out of 5 stars

Goods not received.

Goods not received.

November 11, 2024
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Reply from Bonus Superstore

Hello, thank you for leaving us a review. However, we can see that your delivery arrived with you on the 19th. Please contact us if this is not the case.

Rated 5 out of 5 stars

Excellent price and speedy delivery

Cooker was best price by far than offered by other retailers and delivery was really quick. Although a bit confusing as when I placed the order there was a recommendation to download the Shop app to track package. I did not do this as not happy with reviews of the app. However, ordered at weekend and on Monday morning received email with full delivery details. I was kept up to date with the progress of delivery. Delivery driver was very polite and helpful

November 11, 2024
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Reply from Bonus Superstore

Thank you for leaving us with a 5 star review! We hope to see you shopping with us again soon!

Rated 5 out of 5 stars

Alternative delivery

Excellent value, communication and fast delivery. The products fine, so far.
The only criticism I have, is on the delivery side. The delivery driver stated that he couldn't get the cooker up The 3 small steps from the road to our front door and consequently, left it sat in the road. Fortunately I have 2 good neighbours, who helped me in with it. A suggestion would be for Bonusuperstore to offer (at cost) an alternative service, where delivery is into the property.

October 29, 2024
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Reply from Bonus Superstore

Thank you for leaving us such a positive review. We have made a note of your review, and will look into alternative couriers.

Rated 5 out of 5 stars

Took a while for delivery but kept…

Took a while for delivery but kept informed all the way.
Can't understand why they give you trays instead of oven racks though.
Thus is my third sharp combination. My last sharp combination lasted over 15 years. I hope this does the same.

October 24, 2024
Bonus Superstore logo

Reply from Bonus Superstore

Thank you for leaving us with a 5 star review! We hope to see you shopping with us again soon!

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