Boo Hoo Reviews 

Before I elaborate my experience, I would like to emphasize that Boohoo Team has been efficient in all it's efforts to ensure prompt commodity delivery to my address in UK. I live in Nairobi, Kenya, East Africa, and every time I receive my parcels from Boohoo, they are securely sealed and items packed to be protected from any kind of impact.
Just recently, about a fortnight ago, I had placed an enormous jewellery order with Boohoo. Upon receipt of the parcels I counterchecked the items against my order confirmation from Boohoo. I found that one jewellery item was missing in the parcel. I immediately wrote an email to Customer Service Boohoo. Sophie responded promptly confirming the details she needed to. She also, very quickly, granted me a refund for the missing item on the same day I wrote the emails to her. Sophie was also able to advice when I would actually the refund in my bank account.
Thank you abundantly Sophie, and your colleague Kirsty, who followed up on my emails after you did.
Cheers Boohoo!!!

Was struggling to return an faulty item I have from Boohoo, my details were not registering on the returns online form to print off label online, I contacted customer services numerous times through the day by email, each time suggesting ways to amend this, nothing but praise for the ladies Krystal & Demi for helping me amend this issue throughout the day, the ladies were fabulous my sincere thanks again, great customer service by Boohoo fast response time

David ✅😊

Contacted the team regarding a refund, I got an instant reply back from Chelsey and refund was processed straight-away
Overall, I’m happy with the service provided.

I had a problem with my first order but with help from Customer Services it was resolved.
Thanks to Andrea and Courtney who were very helpful

Laura has been helping with the tracking of my item since there’s been a delay and has been nothing but helpful and quick to reply! Very much appreciated and great customer service!

Chasing up a refund reply in seconds great customer service thanks Nicole

I placed an order with BooHoo. The item was faulty. I emailed the Customer Service on the Sunday and the response was faultless. Quick and very helpful. I received the replacement item the next day. Thank you Chelsey for your help.

Chetna x

I placed an order with Boohoo on Friday evening and realised my payment had been taken twice. I emailed customer services (not expecting to hear anything until Monday) and I got a response within minutes asking for extra details.

Very pleased at the rate of response and how friendly Krystal, Sophie and Ashleigh were when dealing with my issue. They got everything sorted very quickly, greatly appreciated :)

I returned a parcel back too boohoo on 5th October and never received a refund. After tracking the parcel on the asda to you website, there has never been an update since 7th October. I have been chasing boohoo and today is my 28 days since I returned it. I sent my proof of return and Ashleigh amazingly has replied within minutes to advise my refund will be actioned.
This was hassle and stress free and has made a pregnant lady very happy so thank you again Ashleigh.

I had a missing item from a lounge set so I contacted boohoo by email within an hour Amy had contacted me back with a few different options for me to choose from as I loved the set I just wanted the item to be sent she was a star and sent the lounge set again next day delivery! She was so polite and helpful! Thank you Amy x

Most of the items in my order got cancelled because of stock out. I reached out for a total cancellation since international shipping charges were higher than the remaining items total amount. Caroline and Courtney promptly replied within an hour and helped waive the shipping charges. Their response was quick and pleasant.

The best customer service ever! Thanks to Laura for her prompt response & assisting with an issue I had with an order.

Excellent service
I was disappointed in a product I received and this was dealt with promptly.
I received a refund and a voucher to spend on a future purchase.

Best customer service I’ve come across with online shopping/in general. Received a faulty item, emailed them and within an hour I had a woman named Laura offering solutions then sorting out a refund for me, she was absolutely brilliant! Didn’t think I’d hear back for a few days, really impressed with the customer service from Laura.

Best customer service on online shopping so far, I got my faulty order sorted within the day of emailing them and got my replacement the next day.

Great customer service got my issues resolved fairly quickly

I would just like to say thank you to everyone (Courtney, Jade and Paul),who helped me with my exchange of items, very efficient, not stressful at all. Sending my items out next day delivery couldn’t ask for more.

Amazing customer service! I had a fault with my product and within 20 minutes of sending the first email, boohoo had resolved the problem for me.

Had some problem with my faulty item received, sorted same day by customer executive Krystal, she was very good and I am very happy with the service she provided.

Masroor