Boo Hoo Reviews 

I got a Boohoo gift card for my birthday.
Ordered items through my jigsaw gift card,got the items quick but they weren't great in sizing so sent them back. I understand their policy said up to 28days for refunds but why can you take money in seconds but take a month nearly to issue the money back to the card?
The Asda ToYou returns is the easiest returns system I've used and makes returns stress and hassle free which is good.

I lodged a complaint to Boohoo in regards to the time frame on receiving a refund being too long, I re ordered and as I spoke to them about my issues they acted quickly and then returned my monies back on the gift card within a few days and had it to me just a couple of days after my next order.

Overall considering the issues were dealt with brilliantly and the service is quick I'd now give boohoo 4/5 stars,thank you I love my three affordable dresses I would recommend them.

Paid for next day delivery. Four days later and still no sign of delivery. Several emails and no reply or refund. Avoid this company.

Had an issue where I THOUGHT I received the wrong size, but Haroon in customer care took care of my concerns. Great clothes at a great price!

i diposit coin for test never resive and i send ticket to support never reply

is a big scaam

RECIEVED MY ORDER HOWEVER SHORTS WHERE MISSING, CONTACTED BEN AT BOO HOO VIA WHATSAPP ( VERY EASY) AND HE GOT IT SORTED STRAIGHT AWAY. WHAT AN ABSOLUTE LEDGEND.... GREAT CUSTOMER SERVICE BEN 👏

Great response and rectified an issue all within a matter of hours of sending the email.
Courtney responded in a positive and very helpful manner and although there was an issue with an item it was sorted and refund within hours of sending my original email. Customer service at its best!! Thank you for a great service when so many others are poor. Happy New year!

I was chasing a refund and I had the most pleasant customer service you could ask for. Very helpful and my refund is now on it's way. Great service

I ordered items for next day delivery 21/12 to a parcel shop. Courier tried once but tracker said failed delivery. Yet should make 3 attempts When I tracked items they had been returned to BOOHOO. 27/12 I what’s app them to be told they would only refund my items not my £5.99 deliver your charge. The Distance Selling Regulations set out information the seller must give about the goods or service on offer, including:

a description of the goods or service
the price of the goods or service
delivery costs (where applicable) and any cancellation rights
the minimum duration of the contract (for services)
information about the seller

Boohoo still refusing to give me back delivery charge.
They have not replied to my last 2 what’s app messages. Do not trust this company

Had an item delivered which was not what I’d previously ordered, Mohammad helped me get it sorted. Excellent customer service!

Hi there I'm so happy with doing business with Boohoo I will be buying of them again... And would recommend everyone to shop with them

Thank you Korine for the amazing job helping me with my lost items.

I understand that shipping internationally is tricky but i wld like thank Krystal. She was awesome in helping locate and having efficient information regarding my packages arrival time date. Costumer service was quick to respond regarding my email

Despite the issues I had with my parcel chelsey in customer service was extremely helpful and done everything she could to help resolve my issue. She put all my worries at ease and the problem was quickly resolved. Very efficient!

Excellent service, prompt delivery before Christmas. And the clothing is excellent value for money.

Krystal was very friendly. She helped me with my return processed.

4 stars just because the waiting time was about a month to get your refund back but again Krystal was very sweet!!

I didn’t receive an order and contacted Nasty Gal’s customer service via e-mail. The issue was quickly and easily resolved and a replacement order is on the way. The customer service rep, Victoria, was also super friendly and helpful.

Had a delivery xmas eve, 1 of the items was pre worn, although contacting customer service was initially tricky, I sent an email which was received & responded to almost immediately. I asked for an exchange but for the delivery to be waived, this was agreed without hesitation. The assistant was very professional & polite. I got my parcel today! Thanks boohoo

Fantastic company.. They help you with any concerns. Fantastic customer support.
Will definitely shop with them again

Had issues with not receiving a parcel but Chelsey sorted this all out for me! She was very friendly and very helpful and she sorted this out very quickly!

Had a problem with my item but it was sorted quickly with the help of Laura and others :)