Boo Hoo Reviews 

NASTYGAL REVIEW: Placed 3 separate orders for the 2 Piece Waffle Lounge set. First time $148, second order $200, third order was a different set and appx $37 (refund received). The others contained items poorly stitched with uneven hemlines by 2-4 inches on the different pantlegs. The cream sets had a black elastic waistband on one and white on the other. Over several days I emailed in response to 6 different reps with it all ending in me learning that I am now responsible to cover ALL shipping for this nearly 10lb international package in order to receive a full refund. Not only were the items defective, I received 2 cream sets and 5 oatmeal sets. I was supposed to receive the mint color but someone decided to switch out my mint sets with the oatmeal. I WILL NEVER DO THIS AGAIN. I have contacted my local news station, provided photo proof and hope they will expose this company. Krystal, Sophie, Jess B, Gabriella, Layla, Kaleem, Maria, Jessica....these are all the people I emailed (Krystal handled the refund of one order) and should be extremely ashamed of working for a company who is dishonest, lacks integrity and treats customers like this.

I do not expect to hear back from this company, but pray they get back everything they have done to good honest people.

Shame on all of you.

Had a issue with my package not being delivered by fastway and they returned my order to BooHoo but at least Al-Faiyazs helped me out straight away and refunded our payment without any fuss. Love your website and clothes but delivery issues in my humble opinion if these problems with delivery keeps up it could cause problems for Boohoo. Thanks Al-Faiyazs

I had received a faulty item, I emailed Boohoo immediately, they gave me a full refund within a few days as there was no more of the item in stock. So I'm happy with the service and continue to shop at Boohoo.com 👍🏼

Had to return some items as wrong size was sent, sent 2 items back and only got refunded for one of them, emailed and within hours I had a reply and they were looking into it, refund is in my bank a day later, Kirsty was really helpful and got it sorted really quick. Love boohoo clothes so cheap and good quality. Order regularly from here

I had a question about my order so I emailed customer service and Sky and Krystal replied quickly and were very helpful!

Had issues with not receiving a package. The customer service team is very nice . They are supposed to be resending the package , I am just waiting for the tracking.

After trouble with the delivery of my order, the customer service team was really helpful in resolving my issues and I am really grateful. Thank you!

My parcel is late and I contacted boohoo and they were so helpful and polite and I love shopping at boohoo and I will continue to shop at boohoo 10 out of ten

I recently had a small issue with my order and contacted customer service by email. Some items did not arrive from my full order and Krystal assisted me very well:)

Had some questions due to a return. The customer service team was very helpful and quick in replying. Thank you!

Ordered a package a few weeks ago. Due to covid it to some more time to get my package then usual. I sended a email for some more information about my package and got a reply within 24 hours. Chelsey Was very kind and helpful and even send me a sorry voucher. My package was worth the wait and everything fitted perfectly. Thankyou Chelsey for your kindness and good help.

I had an issue with my return and Kae-Lei was very helpful in getting my refund processed!

I’ve got to say I’ve received the best customer service from boohoo, my package got held hostage by Black Friday Royal Mail overload.. nothing was too much trouble for the guys who dealt with my query. They’ve arranged for another item to be resent with a fast dispatch. Will definitely shop again with boohoo. Special mention to Chelsey who actually dealt with me.

Fabulous customer service. Friendly and great communication. Very helpful with clear guidance ehen contacted on.a query.

I shop online regularly for clothing and try lots of different stores.
This one (au.boohoo.com/) has been crossed of my list.
I ordered 2 items of clothing using my current measurements (bust, waist & hips), choosing to go larger then smaller. One was a body suit the other a pair of shorts.
Ordering the items was easy and the site fairly average for interacting and finding items. The order arrived promptly enough for covid delivery times so they get two stars so far.
I hoped the items would look similar to the images on the site. They did when looking at them as they came out of their respective packages. That is until I tried them on.
The body suit was way too short, something someone under 5' could wear - I'm an not super tall (5'6 is kinda average imho). The shorts hugged the hips which the image showed as being loose, and fit poorly in general.
Accessories might be all this site will be able to supply me in future since their sizing is way off for me. There are other sites better for plus size clothing.

I recently had a parcel that was late (was the delivery company’s fault, not boohoo) and boohoo was excellent at keeping me updating and being as helpful as they could. They even went the extra mile and checked in with me after I received it to make sure I was happy with everything Thank you to: Demi, Rebecca, Megan, Nicole and Ellie!!

Krystal was great in sorting out a refund for express deliver as the code was applied but was removed when it was time to pay. Will definitely order again with confidence .

Courtney was brilliant and helped me do my return!!

I ordered a coat from boohoo and the inner lining of the coat was ripped and I emailed boohoo regarding this, was a long process however they helped me out and refunded all my money back.
Excellent customer service online!

Customer service team responded very quickly and was ready with the information I needed. Overall helpful and pleasant. Jess and Krystal were both efficient and super kind.