Boo Bear Reviews 118

TrustScore 3.5 out of 5

3.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 73 reviews, most reviewers were somewhat happy with their experience overall. Many customers are delighted with the quality of the products, especially the freshness and beauty of the flowers, and the softness and craftsmanship of the teddy bears. People also appreciate the fast shipping and timely delivery, often noting that items arrived exactly as requested and in perfect condition. The customer service is frequently praised for being helpful and responsive, with some reviewers highlighting personalized touches and effective communication. However, some people were dissatisfied with significant issues regarding delivery, with orders arriving late or not at all, particularly on special occasions like Valentine's Day or Mother's Day. There are also concerns about the quality of some products, with flowers arriving wilted, damaged, or not matching descriptions. A portion of customers experienced unresponsive or unhelpful customer service, leading to frustration and unresolved issues.

What people talk about most

Product

Consumers find product quality to be ambiguous. Many reviewers praise the quality of roses, describing them... See more

Delivery service

Users describe ambiguous interactions with delivery services. While some customers experienced fast shipping,... See more

Quality

Customers consistently note ambiguous experiences with quality. While many reviewers praise the high quality... See more

Order

People report ambiguous experiences with their orders. Many customers express frustration with delayed or... See more

Customer service

Reviewers mention ambiguous feedback about customer service. Many customers praise the customer service team,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

No delivery on Valentine's Day was a big disappointment. Not calling for days, another. Then, six days later, a lovely delivery and a free bear! For my first experience I'm going to give BB the benefi... See more

Rated 5 out of 5 stars

I recently ordered a bouquet of roses paired with a teddy bear for my girlfriend’s birthday, and I couldn't be happier. The flowers arrived right on time, and lasted over a week without wilting. The... See more

Rated 5 out of 5 stars

The customer service is great and the delivery is insanely fast. I ordered the morning of the 12th and received my order on the 13th exactly as requested. The flowers were great quality, and I loved t... See more

Rated 5 out of 5 stars

Originally came for the big teddy bear and ended up getting gerbera daisys as well everything exceeded my expectations. Flowers were fresh and perfect it was like they just took them off the field. Th... See more


Company details

  1. Toy Store

Written by the company

We Manufacture and Sell Giant Teddy Bears. Currently Expanding to Other Plush and Toys of all sizes and brands!


Contact info

3.5

Average

TrustScore 3.5 out of 5

118 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Cheated me

I paid extra for the gift wrapping and the bear came in a broken shipping box (because it was packaged in a box too small) and no gift box. I brought it to their attention with several emails and after 3 WEEKS of stalling they finally reimbursed me for the gift box but short changed me paying only $22.50 of the $25 I paid. I will be sending a formal complaint to the FTC. Good luck if you buy from this corrupt company.

December 14, 2024
Unprompted review
Rated 1 out of 5 stars

It’s scam website I ordered on aug 18th…

It’s scam website I ordered on aug 18th and have yet to receive my purchase or my refund. Here’s a better one try calling or even getting in touch with customer service😒🤔🤣 I’ll wait. Go to Amazon dnt waste your time or money here. Never Again

August 18, 2024
Unprompted review
Rated 5 out of 5 stars

A Gift That Brings a Smile

I don’t remember buying the 6th bear and complaining about the price or about the product itself. As soon as it arrived, all I recall are my family members laughing and smiling because of how large and awesome it is. I’ve been searching for a gift for a close friend for the longest time, until I suddenly came upon this teddy bear. I compared the prices to other companies, and Boo Bear Factory had the only reasonable price. If you’re looking to see the biggest smile ever on someone you’re gifting the bear to, I highly recommend you purchase!

March 17, 2024
Unprompted review
Rated 5 out of 5 stars

Ordered a 6ft tall bear and sure enough…

Ordered a 6ft tall bear and sure enough it stands the same height as me! Best price I could find as well, other places wanted $220-$300 for the same size bear! These bears are great quality and stuffed perfectly, I will for sure be purchasing more in the future. Not to mention the bear was delivered 2 days later very quick and easy.

February 8, 2024
Unprompted review
Rated 1 out of 5 stars

Scam…

Order a 7foot bear in the beginning of December! Paid extra to have the bear within 4 days, Christmas gift, they charged me twice stopped communicating with me and after Christmas I got a limp looking 4 1/2 foot bear! Cheap! Company is a scam they charged me twice! Wouldn’t respond! Don’t waste your money! All the positive reviews are AI

December 5, 2023
Unprompted review
Rated 1 out of 5 stars

Absolute garbage

Absolute garbage! Don't order gift wrapping or gift note. You will pay extra for a damaged white box with a red bow printed on it. Looks like a kid did it. Then your special gift note is a usp sticky shopping label. Absolute worst company. Never gets back to you and lies. Stay away!

Just coming back to update , they still have not responded to me. I wish I could stand in front of their store and tell everyone coming in how bad they are.

Stay away from this site. You can get the same bears on Amazon for less and no bad customer service.

June 9, 2023
Unprompted review
Rated 1 out of 5 stars

12ft bear only 9 feet tall!

I ordered a 12ft bear, along with gift wrapping including a bow. I received a big teddy bear, but it was not wrapped at all. Furthermore, the bear is only 9 feet tall, not 12 feet. There's a *substantial* difference in price between 9 feet and 12 feet! I took photos of the bear I received with a measuring tape showing the length and sent them the photos via e-mail, along with the plastic bags the teddy bear was packed in instead of a "polyester fabric wrapping" and a bow as they indicate on their web site. They denied any wrongdoing despite the evidence I presented. DO NOT order from this company as they are not being honest about what they are selling.

May 14, 2023
Unprompted review
Rated 5 out of 5 stars

Amazing Product and Great Heartwarming Gift

The shipping took about a week to get here. I ordered the 6 ft Original Boo Bear and it came in a smaller package than expected which impressed me. Taking it out of the package, I had to fluff it up a bit as some of the stuffing was a little deformed because of the packaging but other than that it looks and feels great. I'm not sure what the 1 star review is about. My bear came from California and was originally $400. I got it on sale for $139 + + $60 shipping

April 4, 2023
Unprompted review
Rated 1 out of 5 stars

This place isn't up front with you and…

This place isn't up front with you and tell you that you bear comes from China. Charged me more for shipping then the bear itself. Doesn't respond to your request for information. I paid a high shipping for this to take more than two weeks for this Bear?! go elsewhere trust me you'll receive better service!

March 6, 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look