Casy the ai bot reached out to me asking if I'm interested in the VIP program, this gave me the impression I was eligible. The bot then went on to ask if I would like it to express my intrest on my be... See more
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This site is quite fine for playing. They have free bonus every day including free spins that they send by email 3 to 5 times a month no need for deposit. Supports are friendly and helpful and most im... See more
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Have been a member for a little while now, easy to navigate site, plenty of bonuses, great games, great customer service. Withdrawal process was simple and fast. Quite impressed with the time frame of... See more
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Very good online casino winnings are fair and good customer support. Withdrawal takes awhile and if you can wait and upload all required documents then its great. My friend cant wait so ends up spendi... See more
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Company details
About Boocasino
Written by the company
Welcome to the eerie world of the Boo's Haunt, an online casino like no other. Step into a realm where ghosts and ghouls come out to play, and fortunes await those brave enough to spin the reels or try their luck at the card tables.
Our haunted domain is not just about scares, but also thrilling opportunities to win big. Our incredible promotions are spooktacular, with bonuses and rewards that will send shivers down your spine. From ghostly free spins to bone-chilling deposit matches, we've got it all to make your gaming experience truly paranormal.
Dive into a vast library of games that will leave you screaming for more. We offer a variety of spine-tingling options, from classic slots to haunted blackjack tables, and everything in between. No matter your gaming preference, Boo Casino has something to make your heart race.
Join our epic tournaments if you dare, where the bravest souls compete for ghostly treasures and eternal glory. Show off your skills and win against the best in the ghostly realm.
Become a part of our special VIP program and unlock exclusive perks that will leave you feeling like casino royalty. From personalized support to VIP-only events, we'll make sure you have a ghostly good time.
Our reliable customer support team is available 24/7, ready to assist with any spooky issues or questions you may have. We aim to provide an amazing customer experience that's as smooth as a ghost's whisper.
Stay up to date with the latest news on our casino site, where we share thrilling stories of big wins, new game releases, and hauntingly good updates. Boo Casino is committed to keeping you in the loop and ensuring you're always in the know.
So, if you're looking for a casino experience that's both spooky and spectacular, join us at Boo Casino and let the ghosts guide you to otherworldly riches. Are you brave enough to take the gamble?
Our haunted domain is not just about scares, but also thrilling opportunities to win big. Our incredible promotions are spooktacular, with bonuses and rewards that will send shivers down your spine. From ghostly free spins to bone-chilling deposit matches, we've got it all to make your gaming experience truly paranormal.
Dive into a vast library of games that will leave you screaming for more. We offer a variety of spine-tingling options, from classic slots to haunted blackjack tables, and everything in between. No matter your gaming preference, Boo Casino has something to make your heart race.
Join our epic tournaments if you dare, where the bravest souls compete for ghostly treasures and eternal glory. Show off your skills and win against the best in the ghostly realm.
Become a part of our special VIP program and unlock exclusive perks that will leave you feeling like casino royalty. From personalized support to VIP-only events, we'll make sure you have a ghostly good time.
Our reliable customer support team is available 24/7, ready to assist with any spooky issues or questions you may have. We aim to provide an amazing customer experience that's as smooth as a ghost's whisper.
Stay up to date with the latest news on our casino site, where we share thrilling stories of big wins, new game releases, and hauntingly good updates. Boo Casino is committed to keeping you in the loop and ensuring you're always in the know.
So, if you're looking for a casino experience that's both spooky and spectacular, join us at Boo Casino and let the ghosts guide you to otherworldly riches. Are you brave enough to take the gamble?
Welcome to Boo Casino, where the fun never ends!
Written by the company
- Dive into the latest games and enjoy the greatest promotions to boost your gaming adventure.
- Our dedicated customer support team is here to provide you with a special and personalized gaming experience, ensuring your time at Boo Casino is unforgettable.
Contact info
Elite Business Centre, TREJQA TA' BOX BOX, MSD 1840, MSIDA, Malta
- support@boocasino.com
- boocasino.com
4.0
Great
1K reviews
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Helped me understand the VIP members…
Helped me understand the VIP members journey and he was very patient and explained it in a way that I comprehended. Thanks so much for all the help and my newfound knowledge on the VIP Program
May 22, 2025
Unprompted review
Reply from Boocasino
Hello Piper,
Thank you for your feedback! We're glad our support team clarified the VIP members journey for you. Your satisfaction is our priority.
We aim to provide comprehensive knowledge about our programs, and we're delighted it enhanced your experience. Our VIP Program offers exclusive benefits, and we appreciate your interest!
If you have more questions about the VIP Program or our services, don’t hesitate to reach out. We value your feedback as we improve.
Thanks again! We look forward to serving you soon and hope you enjoy your experience with us.
Warm regards,
Your Customer Support Team
agent was easy to understandand…
agent was easy to understandand satisfied with the outcome
May 20, 2025
Unprompted review
Reply from Boocasino
Thank you so much, Lisa, for your wonderful feedback! We really appreciate it! We're here to help you whenever you need us. Wishing you a fantastic day ahead! Thanks for choosing Boo Casino!
shady
Do not purchase the monthly advent calendar is the only negative thing I can say.
Reason being right when I was about to get the 20 spins and the 5$ bonus they reset it on me. 👍
May 15, 2025
Unprompted review
Reply from Boocasino
Thank you for taking the time to share your feedback. We're sorry to hear about your experience with the Login Rewards —it’s definitely not the kind of frustration we want any of our players to have.
To help clarify how the calendar and rewards system works, we recommend checking out our Login Rewards page (you can navigate to it from the footer of the home page), where you’ll find a detailed outline along with a helpful FAQ section and our Terms and Conditions.
We also couldn’t find any recent support requests from your account, so please don’t hesitate to reach out next time! Our Customer Support Team is available 24/7 via live chat and email at support@boocasino.co—we're always here to help sort things out quickly.
Thanks again for your feedback, and we hope to turn your experience around soon.
Customer services was very quick today
Customer services was very quick today, how ever the withdrawal process is VERY slow compared to Spinbet who pay out within 24 hours. I like the range of games and the weekend $5 for 77 spins bonus.
May 16, 2025
Unprompted review
Reply from Boocasino
Thank you for your feedback and for taking the time to share your experience with us. We're really glad to hear that you found our customer service team quick and helpful, and that you're enjoying our game selection and weekend bonus offers!
We understand your concern regarding the withdrawal speed. While we always aim to process withdrawals as quickly as possible, certain factors—such as verification requirements or payment provider processing times—can sometimes cause delays.
Your feedback is valuable to us, and we hope to continue improving to provide the best possible experience. If you have any further concerns, our support team is always here to assist.
Great customer service
Great customer service. Love the games they provide.
May 14, 2025
Unprompted review
Reply from Boocasino
Hello Jeanne, I hope you are doing well!
Thank you so much for your feedback. We truly appreciate you taking the time to share your thoughts with us. It's wonderful to hear that you are enjoying our customer service and the variety of games we offer. Our team works diligently to ensure that every interaction is positive and that we provide a wide selection of games to suit different preferences.
If there are any specific games or features you particularly enjoy, please feel free to share! We love hearing from our players and are always looking for ways to enhance your experience. Additionally, if you have any suggestions or ideas on how we can improve further, don’t hesitate to let us know. Your input is invaluable to us as we strive to create the best gaming environment possible for our customers.
Once again, thank you for your kind words. We look forward to seeing you again soon and hope you continue to have an enjoyable experience with us!
Best regards,
The Team
Agent Kevin is the best
The agent I had spoken to today His name was Kevin. He was a huge help ,he help me quickly and was incredibly nice. I appreciate that. Thank you for helping me
May 15, 2025
Unprompted review
Reply from Boocasino
Hi there Monica,
Thank you so much for your kind review! We’re thrilled to hear that Kevin was able to assist you quickly and made your experience a pleasant one. We truly appreciate your feedback, and we’re always here if you need any further support.
Wishing you all the best.
I couldn’t remember my Password… should…
I couldn’t remember my Password… should be an easy fix ? Right … Not !!! I sent an email to “Support” who said they sent a link to my email address…No email was sent (I checked my Spam Folder, Trash Bin, and all emails). Could NOT find the email to reset my Password. Was told “Live Chat” could do that…same thing…they sent me a 4-digit code until I could change my Password. That didn’t work either. Live chat sent another code…again didn’t work…! I went back and forth from Support and Live Chat, probably 6 times…the issue hasn’t been resolved yet as of May 3, 2025!!! I’m frustrated… I believe I had over $200.00 in my account, can’t access because I forgot my password!!! So I STILL CAN’T login as of May 4, 2025! On Live Chat… I spend about just under an hour every single time I try to help me get logged in!!! I’m NOT A VERY HAPPY CUSTOMER! I think I started this process in the beginning of March…and still can’t login!!!
March 11, 2025
Reply from Boocasino
We're very sorry to hear about your recent experience and the inconvenience this has caused. This is certainly not the level of service we aim to provide. Our team will be reaching out to you directly to assist and ensure we get this resolved as quickly as possible. Thank you for bringing this to our attention, and we appreciate your patience.
Ive played numerous online gambling…
Ive played numerous online gambling sites and they are the worse.
After playing this casino on and off for over a year i finally attempted to cash out. In order to make a withdraw they required additional information to confirm my identity. They had absolutely no problem accepting my deposits but it was 100% required to make a withdraw. One thing they required was a bank statement that provided specific information. My bank statement did not meet their requirements so they refused payment. When I contacted the support chat they did not in any way try to help me find a solution only stated I needed to provide a bank statement with information my bank did not include on said statement. When I asked for a solution they did absolutely nothing to help me and stated if the information couldn't be provided (I can't control what's on the statement) that likely they would close.my account and keep the funds.
In my opinion they are thiefs and with the many other options for online play boocasino is absolutely not worth a cent of your money. Do yourself a favor and play elsewhere
May 3, 2025
Unprompted review
Reply from Boocasino
We’re sorry to hear about your frustration and appreciate your feedback. To clarify, the additional verification was required because your original withdrawal method was unavailable due to technical reasons. To proceed with a bank transfer, we needed a bank statement to verify account ownership—standard practice for security and compliance.
Eventually, the required documentation was provided, however the withdrawal request was cancelled on your end and the funds were later played.
Should there be any outstanding concerns, our Support team is always here to help.
Worse and worse bonuses the higher my…
Worse and worse bonuses the higher my vip level. Time for a different casino
April 29, 2025
Unprompted review
Reply from Boocasino
Thank you for taking the time to share your feedback. We are genuinely sorry to learn that your recent experience with our VIP program has not met your expectations. Our aim is to provide increasingly rewarding benefits at each VIP level , and it is disappointing to hear that this has not been the case for you.
We take all concerns from our valued players seriously. Our VIP team will reach out to you directly to address any queries or concerns.
We appreciate your continued support and hope to welcome you back with an improved experience.
I had a bonus void and deposit 50 to…
I had a bonus void and deposit 50 to withdrawal 50 then the bonus rejected and they cancelled the bonus and deducted the bonus balance and returned my 50 dollars there was no bonus attached to my account anymore I play that real 50 up to 100 my withdrawal was rejected and 50 of my real money was deducted never got it back i played again ran it back up to 100 only this time I was able to withdrawal it and I'm still down 50 of the real money they stole. talked to support for over a week and they did absolutely nothing about it I requested they look at my game history and they do and they keep talking about the wrong withdrawal I keep telling them I'm down 50 from the second withdrawal sites a scam takes a week to withdrawal if you're lucky u get to seems like they want a fight when it comes to pay out the support has to be ai or bot oh yeah update after I got to withdrawal 101 I talked to support and they told me they capped my withdrawals to 101 so I guess if you fight for your money you're going to get punished by the site they did everything to keep it
April 23, 2025
Unprompted review
Reply from Boocasino
Thank you for taking the time to share your experience, and we're truly sorry to hear about the frustration you've encountered. We understand how upsetting it must be to feel like your concerns have not been properly addressed.
We want to assure you that we take all player feedback seriously. Our goal is to ensure every player has a fair and enjoyable experience.
We are currently reviewing your case and will be reaching out to you directly with further details.
We appreciate your patience.
Paco is great!
Paco is great, my issue was solved and remedied promptly.
April 28, 2025
Unprompted review
Reply from Boocasino
We extend our sincere gratitude for your commendable efforts on behalf of Paco. At Boocasino, we place the highest importance on your satisfaction.
This website is a scam on 5 different…
This website is a scam on 5 different occasions I made deposits with my own money of 20 euro each deposit and had built up a Balance 135 on one occasion 45 on another 30 on another and two amounts of 75 on different dates and occasions I chose to withdraw my winnings and on every single occasion they came after 3 days of waiting on my withdrawal that due to their bonus and wagering rules I cannot receive my funds and all winnings were voided from my account due to their conditions. This was my own deposit so no bonus was used and also I had to enquire where the withdrawal was on all occasions as everytime I checked it was in process do not use this site use a reputable site like William Hill or 888 they are governed by Gambling Authority Regulations this crowd is operating under Maltas rules and you will probably never get any winnings you make up from your own deposit they always have some excuse not to pay your legitimate winnings please be aware of non big name sites they are normally to good to be through. I also got 25 free spins and won 15 euro the balance disappeared before my eyes and I never used it. Bizarre then they have the audacity to say we hope you will remain a loyal customer. Never again
March 27, 2025
Unprompted review
Reply from Boocasino
Thank you for taking the time to share your experience.
BooCasino operates under a fully licensed and regulated framework, adhering to strict guidelines and compliance standards set by our governing authority. All deposits, withdrawals, and gameplay are managed in accordance with our published Terms and Conditions, including our rules on bonuses and wagering requirements, which are available for review at any time.
We understand that issues related to withdrawals can be frustrating. Please be assured that we aim to process all transactions as efficiently as possible, and any delays or voids are only applied where necessary and according to the agreed-upon terms. We regret if there was any confusion regarding bonus terms or wagering requirements.
If you would like us to review your case in detail, we invite you to submit a formal complaint through our support team. Our dedicated specialists will be happy to re-investigate and provide a clear explanation based on your account history.
Thank you for your patience and understanding.
Kevin was so understanding
Kevin was so understanding, I had made a mistake by betting high, and he had given me free spins for my stuff up. Appreciate you Kevin. Thanks so much
April 19, 2025
Unprompted review
Reply from Boocasino
Thank you for your wonderful review!
We appreciate you sharing your experience. We're glad to hear that Kevin made a positive impact on your gaming.
Mistakes can happen, and our goal is to ensure you feel supported. Our team, like Kevin, is here to enhance your enjoyment.
Your feedback about Kevin's helpfulness and free spins shows our commitment to customer care. If there's anything else we can do for you, please let us know. Thank you again, and we look forward to welcoming you back to our casino soon!
Lucia 🦄 customer service feedback
Loyal customer of Boo casino for numerous years. My most pleasant phone chat for assistance was with support staff Lucia 🦄 who is fast, clear, direct and her telephone service is immaculate.
April 19, 2025
Unprompted review
Reply from Boocasino
Thank you for taking the time to share your wonderful feedback regarding your experience with our support staff, particularly with Lucia. We truly appreciate hearing from our loyal customers like you who have been with Boo Casino for numerous years. It’s heartwarming to know that Lucia was able to provide you with exceptional service during your phone chat.
At Boo Casino, we pride ourselves on delivering fast, clear, and direct assistance to all our customers, and it’s fantastic to hear that our efforts have positively impacted your experience. Our team continually strives to maintain high standards of service, and feedback like yours motivates us to keep improving.
If you ever have any further questions or need assistance in the future, please don’t hesitate to reach out. Your continued support means a lot to us, and we look forward to serving you again soon!
Thank you once again for your kind words.
Well i had a bonus problem and…
Well i had a bonus problem and contacted live support and they helped me right away without any hassle very good aervice
April 12, 2025
Unprompted review
Reply from Boocasino
Thank you for reaching out and sharing your experience with us!
We are thrilled to hear that you had a positive interaction with our live support team regarding your bonus issue. Our goal is to provide exceptional service to all our customers, and it's rewarding to know that we were able to assist you promptly and effectively.
If you ever encounter any further questions or concerns, please do not hesitate to contact us again. Our dedicated support staff is always here to help you ensure that your gaming experience with us remains smooth and enjoyable.
Your feedback is invaluable, and we appreciate you taking the time to let us know about your experience. We continuously strive to improve our services, and insights from our customers help us to achieve this.
Thank you once again for your kind words, and we look forward to serving you in the future!
legit casino and fair too- not anymore
legit casino and fair too- had given this feedback but realizing being a loyal and return customer does not mean anything to Boo casino. play only if you have to else there are many similar casinos with better deals around
April 11, 2025
Unprompted review
Reply from Boocasino
Thank you for your feedback. We're truly sorry to hear about your recent experience. We always aim to reward loyalty and provide fair, enjoyable gameplay, so it's disappointing to hear we fell short.
Please reach out to our support team directly— we'd be happy to address any outstanding concerns you may have.
Reply from Boocasino
Thank you so much for your feedback! We truly appreciate you taking the time to share your thoughts with us. Your satisfaction is incredibly important to us, and it’s wonderful to hear that you are pleased with our service. At our company, we strive to provide the best possible experience for all our customers, and your positive review reassures us that we are on the right track. If there are any specific aspects of our service that you particularly enjoyed or any suggestions for improvement, please feel free to let us know. We are always eager to learn and enhance our offerings. Once again, thank you for your kind words! We look forward to serving you again in the future and hope to continue exceeding your expectations. If you have any questions or need assistance with anything else, don’t hesitate to reach out. Your feedback is invaluable to us!
Have not heard from them after sending…
Have not heard from them after sending my id and proof of adress bank and all still waiting for someone to get back to me
April 1, 2025
Unprompted review
Reply from Boocasino
Thank you for your review. We're sorry to hear that you're feeling frustrated.
Please note that we’ve received your withdrawal request and verification documents. As advised by our support team during your recent live chat, withdrawal processing can take 3–5 business days to be completed.
Our payments and verification teams are currently reviewing your request, and you’ll be notified as soon as there are any updates. We appreciate your patience while we complete the necessary checks to ensure a secure withdrawal process.
If you have any questions in the meantime, feel free to reach out to our support team 24/7 — we’re always happy to help.
I like a lot of things about this…
I like a lot of things about this casino I really enjoy my VIP manager I enjoy how quickly they respond and try to do the best they can. Unfortunately I do not like the wager requirements and the maximum withdrawal when it comes to free spins and also the withdrawal time compared to other casinos is unacceptable I wish I could give them five stars because I do enjoy the platform I enjoy most of if not all the employees that work there and the website is easy to navigate there are a lot of deposit methods and a lot of amounts to deposit starting from $5 which is great but unfortunately I cannot give them five stars right now I wish I could
March 30, 2025
Unprompted review
Reply from Boocasino
Thank you so much for your honest and thoughtful feedback — we really appreciate you taking the time to share both the positives and where we can improve. We're thrilled to hear you’re enjoying your VIP manager, our support team, and the platform overall!
We understand your concerns about wagering requirements, withdrawal limits on free spins, and processing times. Your feedback truly helps us move in the right direction and improve the experience for all our players.
We hope to earn that fifth star from you in the future, and we're always here if you need any help!
A loyal team that looks out for their…
A loyal team that looks out for their customers.
March 29, 2025
Unprompted review
Reply from Boocasino
Hello Mary,
I hope this message finds you in good health.
We are delighted to receive your feedback and sincerely appreciate it. You are always welcome to visit our chat support and casino, where we endeavor to assist you with the utmost professionalism and care.
We thank you and wish you an enjoyable experience.
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