I used the measuring for individual items and found the crop bras very comfy. One star lost because the ordering process was awful. The free item is not free as you lose any discount if you are using... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
An excellent company with ethics that are comparable with my own. Products are great quality The garments keep their colour during multiple washes I’m a regular customer and I also enjoy the po... See more
Company replied
Boody provide exceptional customer support alongside their lovely natural bamboo products. I needed help with choosing a PJ top and Ivy at CS helped me through that process but more importantly, when... See more
Company replied
I am in love with boody products, love their PJs but also the underwear is so so comfy. The best I think is the full bust tshirt bra with padding (extremely comfortable and looks good as well). Custo... See more
Company replied
Company details
Written by the company
Make yourself comfortable. ☁️ Underwear, loungewear and apparel 🌱Certified Organically Grown Bamboo Viscose 🌎 Proudly B Corp and 1% For The Planet
Contact info
United Kingdom
- customercare.uk@boody.com
- boody.co.uk
4.2
Great
698 reviews
Replied to 75% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Make sure you check sizing very…
Make sure you check sizing very carefully as you are unable to return underwear once the seal has been opened. I accidentally ordered the wrong size and only realised on opening the packet as they were huge.
April 1, 2026
Unprompted review
Reply from Boody UK
Hi there Katrina,
Thanks for your feedback! For hygiene reasons, we do not accept returns or exchanges on opened Intimates such as Bodysuits, Socks, and Underwear, unless faulty, and we apologise if this wasn't clear. Transparency is important to us here at Boody, and our Returns and Exchanges policy is always available on our website for review.
This would actually be a great time to introduce you to our Comfort Guarantee!
We launched this to give our new Boody customers complete peace of mind when purchasing their Boody undies or a pair of socks for the first time through our online store.
We will gladly refund the purchase price of your first pair of socks or underwear (or exchange it for a different size) if you're not 100% satisfied within 30 days of your purchase. With the refund, you can purchase another size or even try another style - the choice is totally up to you.
See more about our Comfort Guarantee through the link below, and to fill out our request form:
https://www.boody.co.uk/pages/comfort-guarantee
Please note that this only extends to your first (one) pair of undies. If buying multiple, we recommend only opening one pair first, as all unopened undies can be sent back for a return/exchange.
With Gratitude,
~Team Boody
Great, Eco-friendly Products
I love the products from Boody and have always had a good experience with ordering online. The products are pricey, yes, so I tend to wait for a sale. That said, I've had underwear, bras, and leggings that have lasted for several years, so they are worth it! Plus, they're much kinder to the environment (and your skin) than synthetic options.
March 31, 2026
Unprompted review
Reply from Boody UK
Hi there, Sarah,
Thanks for the love! We're so glad to hear that your Boody garments have lasted so long, and they are truly living up to our quality and comfort standards.
With Gratitude,
~Team Boody
awesome , like cotton but better
Dear Boody,
your products are so comfortable. I love cotton clothing but it often shrinks during washing and doesn’t hold it’s shape. I was looking for an alternative that would feel and breathe like cotton but could withstand daily wear and washing, until I found you.
I tried all shapes of your undies and brass I love them. They are comfortable and stay the same from wash to wash.
Thank you for providing such excellent products.
Kind regards
Lucie
March 9, 2026
Unprompted review
Reply from Boody UK
Hi there, Lucie,
Thank you so much for your kind words!
We're so happy to hear that you're loving our signature Bamboo underwear and bras, and that they are holding up in comparison to the cotton garments you've tried from other brands. This is definitely high praise that we don't take lightly!
We can't wait to welcome you back to Boody in the future!
With Gratitude,
~Team Boody
Company is absolutely amazing
Company is absolutely amazing. Products are extremely amazing, service great every time and customer service nice, friendly and helpful.
March 20, 2026
Unprompted review
Reply from Boody UK
Thanks for the love, Renata!
We can't wait to welcome you back to Boody in the future, for more amazing products and service 😉
With Gratitude,
~Team Boody
I just love Boody products
I just love the Boody products. Even though they are a bit expensive they really make the difference in the market for women everywhere. I would definitely recommend trying them. The important effect for me is the material. No more allergies from the other synthetic ones that are mostly available for women.
March 27, 2026
Unprompted review
Reply from Boody UK
Thank you so much for sharing this, Porevodas!
We’re so glad to hear our pieces have made a real difference for you, especially when it comes to comfort and avoiding irritation. Creating comfortable, breathable essentials is exactly what we aim for, so it’s wonderful to know they’ve been a better option for you.
We really appreciate your support and recommendation.
With Gratitude,
~Team Boody
Great
I ordered different sizes. Found my perfect fit, returned the others. Excellent customer service. Comfy bras, now have 4!
March 12, 2026
Unprompted review
Reply from Boody UK
Love this, Jane!
We're so happy to hear that you love your new Boody and had such a positive experience with our Team.
We can't wait to provide signature Boody comfort in the future 💚
With Gratitude,
~Team Boody
Amazing comfort after surgery
I had lung surgery and wearing a bra was agony on my scars along the bra line. I bought loads of bras and none were comfy then i stumbled upon Boody. I ordered the Seamfree padded cropped bra and immediate comfort. Will be ordering more xx
March 24, 2026
Unprompted review
Reply from Boody UK
Hi there, Lesley,
Thank you so much for your kind words, and we're so happy to hear that our Seamfree Padded Crop Bra provided some much needed comfort after your Lung surgery. We can't wait to provide more of our signature Boody comfort again in the future, and we're wishing you health and happiness from all of us here at Boody HQ 💚🌱
With Gratitude,
~Team Boody
UE413785
I received my order on the 25th and, as soon as I opened it, I noticed that the internal packaging was already ripped—despite the outer parcel being completely intact.
I contacted customer service immediately and provided photos as evidence. Unfortunately, I then received a response stating that returns aren’t accepted if items are damaged or packaging is compromised. This is extremely frustrating, as the item clearly arrived in that condition and was not damaged by me.
I would appreciate it if a Customer Service Director or senior member of the team could re-review this case. Customers shouldn’t be held responsible for issues that occur before the product even reaches them.
March 25, 2026
Unprompted review
Reply from Boody UK
Hi there, Rina,
Thank you for taking the time to share your experience with us. We’re truly sorry for the frustration and disappointment caused by your order arriving in that condition.
Following your review, our Customer Experience Manager has reached out directly to look into this further and ensure the issue was resolved appropriately. We’re glad to see that a full refund has since been provided for the damaged packaging, and we hope this has helped to make things right.
Your feedback has been shared with our team so we can continue to improve both our processes and the experience we provide.
We really appreciate you bringing this to our attention, and we’re grateful for the opportunity to resolve this for you. If there’s anything further we can assist with, please don’t hesitate to reach out via email: customercare.uk@boody.com
With Gratitude,
~Team Boody
Finally underwear that fits like a…
Finally underwear that fits like a glove and looks cool too. Even on an mid life woman! I have bought many pieces but was a little disappointed with the quality of the last batch. When I shared details I was given a lovely gesture to replace them. Great company, lovely products. Please stay as true as you are right now.
March 23, 2026
Unprompted review
Reply from Boody UK
Hi there, Gracia,
Thanks so much for your kind words. You've absolutely made our day!
We're glad to hear that you're loving your Boody, and even with some recent issues, our Customer Happiness Team were able to rectify the situation and provide our signature Boody comfort, both in and out of our garments.
Rest assured, we are committed to staying true to our values 💚
With Gratitude,
~Team Boody
Boody products are good, but be aware of the invasive advertising
Boody products are very good, comfortable, durable and good value. That said, I didn’t realise I was selling my digital soul for a pair of pants. Over a year later, I’m still being followed by ads. I don't buy underwear often enough to justify this level of digital stalking. The quality is 5-star, but the invasive marketing has officially driven me away for good.
March 21, 2025
Unprompted review
Reply from Boody UK
Hi there, Kevin,
Thanks so much for taking the time to share your feedback, and we’re really glad to hear you’ve found Boody comfortable, durable, and good value.
We’re sorry to hear about your experience with ongoing ads, and we completely understand how that can feel overwhelming. We’ve passed your comments on to our Brand and Marketing team for review.
We really appreciate your honesty and support, and we hope to provide more of our signature Boody comfort again in the future.
With Gratitude,
~Team Boody
Thank you!
I don’t often leave reviews, but I felt this one was well deserved thanks to the fantastic customer service I received.
I had an issue with my order (due to my own fault), so I reached out to the support team and was assisted by Suraj. They were understanding, quick to respond, and super helpful throughout
Suraj made the return process clear and easy to follow. Although my first order didn’t work out as planned, the level of service I received has absolutely made me want to come back and order again. I also received my refund extremely quickly after returning!
Thank you, Suraj and the team!
March 20, 2026
Unprompted review
Reply from Boody UK
You've absolutely made our day, Georgia!
We're so happy to hear that you had such a positive experience with us here at Boody, and we'll ensure to give Suraj your lovely feedback.
We always love hearing from our community, as it helps us to grow, and it's especially lovely to hear when we've provided such outstanding service.
We can't wait to provide more of our signature comfort again in the future!
With Gratitude,
~Team Boody
Badly fitting lingerie and a waste of…
Badly fitting lingerie and a waste of money.
March 2, 2026
Unprompted review
Reply from Boody UK
Hi there, Lindsey,
We're sorry to hear this, and we'd love the opportunity to investigate further and resolve this with you.
If you're up for it, please feel free to reach out to us via email at customercare.uk@boody.com, and our Customer Happiness Team will be able to help provide a resolution and provide feedback to our Design Team.
We hope to hear from you soon!
With Gratitude,
~Team Boody
Awful Service & Quality
Order number UE402839
UPDATE It goes to show how much you care about your customers when you will instantly reply to a trustpilot review but ignore my emails! You have already taken a return postage fee and on top of that you want me to pay AGAIN for a return postage home collection due to my disability. And Evri and royal mail which you automatically deducted from my return do offer home collections. You just needed to change the label for me. Why not refund the postage fee you have already taken instead of expecting me to pay again? That is TWO postage fees! And why only reply here when Ive been messaging you via email?
Horrible company! They take forever to reply. They seem dismissive about my struggles related to my disability. Also, their quality is absolutely horrendous and really scratchy fabric. Not soft at all like they advertise. Really overpriced stuff that is less than half the price in other stores.
March 18, 2026
Unprompted review
Reply from Boody UK
Hi Dina,
Thank you so much for sharing your feedback.
We wanted to let you know that we did respond to your email earlier today and outlined a solution to help with your return.
We also explained the details we’d need to ensure the refund is completed correctly.
We completely understand that this isn’t as seamless as a pickup from your home, and we truly appreciate your patience as we try to make this work for you. If you’re able to follow up on that email thread, we’d love to assist you personally in getting this resolved as smoothly as possible.
Your feedback on the fit, fabric, and overall experience is invaluable, and we take it seriously and will continue using it to improve our products and service.
Thank you again for sharing your thoughts, and we hope we can turn this experience around for you.
With Gratitude,
~ Team Boody
--
We want to reassure you that our intention has been to support you via email, and we did send a reply earlier today with an alternative return option, which we’ve now resent directly on your email thread in case it was missed.
We completely understand your concern regarding return postage, particularly given the accessibility challenges you’ve shared, which is why we offered an alternative courier option while continuing to review your case directly with you by email.
We appreciate you taking the time to explain how this has impacted you, and we’d really welcome continuing the conversation on your existing email thread so we can work toward a fair resolution together.
Fantastic products
Fantastic products, well made and good quality. Excellent customer service - they are very easy to access and any query I had was resolved quickly and easily.
March 6, 2026
Unprompted review
Reply from Boody UK
Thanks so much for the love! Here at Boody, we value comfort both in and out of our garments, and we're so glad to hear our Customer Happiness Team gave you that 5 Star experience!
We can't wait to welcome you back again in the future!
With Gratitude,
~Team Boody
I'm in love with the quality and…
I'm in love with the quality and softness of the products, I wish there were more soft autumn or pastel colors though
March 14, 2026
Unprompted review
Reply from Boody UK
Thanks for the love, Sara!
We'll let our Design Team know you'd love to see more pops of colour in the future 💚
With Gratitude,
~Team Boody
Beautifully made items. Delivered promptly.
The products are very well made. The fabric is perfect. The colours are lovely.
Ordering is easy and the items come very quickly and are beautifully packaged.
March 9, 2026
Unprompted review
The bras are really comfy
The bras are really comfy. There strap on one broke and a replacement was sorted really quickly.
March 2, 2026
Unprompted review
Get piling after one wear
The dark coloured items are a slightly different fabric to the others and they pile and attract ALOT of bits after one wear. I really like how soft the bras are but the quality of the fabric is really disappointing. I wont be purchasing these again
March 3, 2026
Unprompted review
Tricked by Welcome Code but amended by Boody
Following a disappointing and frustrating order process, see below, Boody repsonded immediately and helped sort the issue. I still feel the process confusing and TIME CONSUMING so all that's left to do for Boody is to make sure that this system is mended.
Thanks for customer efficient help and resolution.
-----------
The invite to sign up to receive a 15% discount for first order I wasted time choosing items, clicked the pay slight extra for free returns but when applying the discount code suddenly all items were in final sale with return not possible! However, online none of these items are in the sale! Whilst product might be ethical this kind of sales method is not! Interestingly, the free return charge was not removed automatically ..... Disappointing from a cert B Corp!
February 28, 2026
Unprompted review
Reply from Boody UK
Hi Antje,
Thank you for taking the time to share your experience, and we’re very sorry to hear that your first order with us felt confusing.
We reached out to you directly to better understand what happened and to help clarify the checkout message you encountered. The Final Sale notice you saw relates specifically to the optional Return Coverage add-on at checkout, which is itself final sale once purchased. This notice can sometimes appear when that option is selected in the cart, even though the product items themselves remain eligible for return.
To reassure you, applying the 15% welcome discount does not change the return eligibility of items. If any product were final sale, this would always be clearly disclosed on the product page before it can be added to your cart.
We also assisted you directly with initiating a return for the items you mentioned and hope that the process has been smooth.
We hope you enjoy your new Boody items, and if there’s anything further we can do to help, please feel very welcome to reply to our email; we’d be more than happy to assist.
Thank you again for your feedback. We genuinely appreciate you giving us a try and hope we have the opportunity to provide a much better experience going forward.
With Gratitude,
~ The Boody Team
Reply from Boody UK
Hi Jane,
We're sorry to read this and that you feel your experience wasn’t up to standard. That’s certainly not the experience we aim to provide.
We always aim to make returns as simple as possible. Where return coverage is selected, we provide a prepaid label or QR code so the parcel can be dropped off without needing to print anything, and refunds are processed promptly once items are received back at our warehouse.
We’d genuinely like to understand what went wrong in your case, as it seems your return/refund was processed within 72 hours.
If you’re happy to, please reach out to us directly at customercare.uk@boody.com, so we can look into this further and make things right.
We really appreciate feedback and would welcome the opportunity to resolve this for you.
With Gratitude,
~ Team Boody
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