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Review summary

Created with AI, based on recent reviews

Looking at 322 reviews, reviewers had a great experience with this company. Customers consistently praise the products for their exceptional quality, often highlighting the softness, comfort, and durability of the items, even after multiple washes. Many people appreciate the excellent customer service, describing it as prompt, helpful, and understanding when issues arise. Reviewers frequently mention the comfort and support of the bras and underwear, with some noting how the products have positively impacted their daily lives, especially those with sensitive skin or specific needs. However, some people were dissatisfied with aspects of the ordering and delivery process, citing issues like lost parcels, delayed shipments, or problems with tracking updates. A few other people also felt that the quality of certain items, particularly some dark-colored fabrics, was disappointing due to pilling or attracting lint.

What people talk about most

Product

Clients share positive opinions on product quality and comfort. Many reviewers praise the softness and... See more

Quality

Reviewers mention positive feedback about quality. Many customers praise the luxurious feel, softness, and... See more

Customer service

Customers generally report positive experiences with customer service. Many reviewers highlight the... See more

Order

Customers consistently note ambiguous experiences with order. Many reviewers praise the smooth and easy... See more

Delivery service

People report ambiguous experiences with delivery services. While many customers praise quick delivery times,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I used the measuring for individual items and found the crop bras very comfy. One star lost because the ordering process was awful. The free item is not free as you lose any discount if you are using... See more

Rated 5 out of 5 stars

An excellent company with ethics that are comparable with my own. Products are great quality The garments keep their colour during multiple washes I’m a regular customer and I also enjoy the po... See more

Company replied

Rated 5 out of 5 stars

I am in love with boody products, love their PJs but also the underwear is so so comfy. The best I think is the full bust tshirt bra with padding (extremely comfortable and looks good as well). Custo... See more

Company replied

Rated 5 out of 5 stars

The best products on earth. I have a skin disease call Morphea and wearing bras and underwear were so painful for me…until I found Boody! Soft, supportive, wash well, and gorgeous colours. I have... See more

Company replied


Company details

  1. Clothing Store
  2. Men's Clothing Store
  3. Underwear Store
  4. Women's Clothing Store

Written by the company

Make yourself comfortable. ☁️ Underwear, loungewear and apparel 🌱Certified Organically Grown Bamboo Viscose 🌎 Proudly B Corp and 1% For The Planet


Contact info

4.2

Great

TrustScore 4 out of 5

698 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 75% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Brilliant customer service/ excellent…

Brilliant customer service/ excellent product only problem being sells out of size 6 quickly highly recommended

September 8, 2025
Unprompted review
Boody UK logo

Reply from Boody UK

We're so grateful for your kind feedback, thank you for sharing Peter!

We hear you on certain sizes and styles moving quickly - our production process is a bit different from other brands - we design and craft our products with a lot of care, producing limited quantities to avoid overproduction and reduce waste.

We also set realistic timelines with our production partners to ensure everything’s made ethically and sustainably.

We know this sometimes means waiting longer for restocks, and we really appreciate your patience and support. Thank you again Peter!

Rated 5 out of 5 stars

Great bamboo products

Great products, featuring high-quality textiles that are incredibly soft. Real good client service is always helpful and fast to answer.

August 20, 2025
Unprompted review
Boody UK logo

Reply from Boody UK

Hi Justyna, thank you so much for taking the time to share your experience!

We’re so glad you’re enjoying the softness and quality of our signature blends, it’s our goal to create pieces that feel as good as they look! It’s also wonderful to hear that our Community Happiness Team could help you quickly and make your experience smooth.

Your support means a lot to us, and we’re excited to keep bringing you pieces you love!

Rated 5 out of 5 stars

Best shop, quality and customer service I ever received!!!!

Best shop, quality and customer service I ever received!!!!
I could not be happier overall with everything!
Firstly I placed an order and bought two of their bras, knickers and socks. The order was slightly late but they were prompt to keep me updated which I definitely appreciated!
Once the order arrived I checked the items and the quality it is truly exceptional! Nothing I’ve ever felt and worn before in underwear. Breathable fabrics very stretchy but also very supportive and surprisingly flattering too. The socks were also amazing felt like walking on a cloud, loved the cushioning inside. Though the bras were small and I had to exchange them for a larger size. The process was seamless very easy and understanding and the new ones arrived on time. Once they arrived they fitted well but still were not the right fit for my bust (big bust problems) so I reached out to their customer service. I was left in awe by their quick responses (same day) and how much effort and truly care they put into making sure their customers are left happy and satisfied! They went above and beyond with making sure I have the right fit and am pleased.
I could not be happier! I will be ordering more products very very soon!
Thank you Boody!!

June 26, 2025
Unprompted review
Boody UK logo

Reply from Boody UK

Hi there, thank you so much for taking the time to share such a kind and detailed review! We’re so glad you love the feel of our bras, knickers, and socks, and that our Community Happiness Team could help you find the perfect fit.

Your patience and detailed feedback mean so much to us. We can’t wait to see what you choose next!

Thank you again for your support!

Rated 5 out of 5 stars

What a fantastic company

What a fantastic company! Not only am I in love with the products, but when I had a delivery issue, they were incredibly responsive and helped me solve my issue immediately. The underwear as well as the clothing is incredibly soft and comfortable - I will be supporting this brand for many years to come, I think!

August 20, 2025
Unprompted review
Boody UK logo

Reply from Boody UK

Hi Pamela. Thank you so much for your lovely review!

We’re so pleased to hear you’re loving both our clothing and underwear, and that our Community Happiness Team could help quickly with your delivery issue. It means a lot to know we’ve earned your support for the years ahead!

Rated 5 out of 5 stars

Great company and products

Website great, products great and the multi buy discount is very good. Highly recommended. Appreciate that it's a B Corp. company.

August 28, 2025
Unprompted review
Boody UK logo

Reply from Boody UK

Thanks so much for your kind words. We’re thrilled to hear you’re enjoying our products and our Bundle & Save offers!

It’s wonderful to know our B Corp values are appreciated too, we really appreciate your support and recommendation!

Rated 5 out of 5 stars

Great quality clothing items

Great quality clothing items, I recently bought 3 vest tops and they are all a lovely fit. I love the natural fabric as I am sensitive to many synthetic items. They are worth the cost. I also have 3 bra tops that I bought a year ago and they are still great despite many washes. I will continue to be a customer thanks to the quality.

September 2, 2025
Unprompted review
Boody UK logo

Reply from Boody UK

Hi Elizabeth, thanks so much for sharing! We’re thrilled your tops and bra tops are still going strong, and that our signature bamboo blend continues to feel great for you.

It’s fantastic to hear they’ve held up over time, and we can’t wait to keep bringing you pieces you love!

Rated 5 out of 5 stars

One of my fave brands

Have placed several orders with Boody now across the range (bras, women's underwear, men's underwear, and women's clothing). It has all been such amazing quality and one time there was an issue with an item, the team sorted it out super quick and issued a replacement.
I recommend Boody to anyone and everyone and it's quickly become one of my favourite brands!

August 1, 2025
Unprompted review
Boody UK logo

Reply from Boody UK

Hi Sasza, thank you so much for your lovely review. We’re thrilled to hear you’ve enjoyed so many of our pieces!

It’s wonderful to know our Community Happiness Team could help quickly when there was an issue, and we’re so glad Boody has become a favourite of yours.

Thanks for recommending us, it means the world!

Rated 5 out of 5 stars

Boody went to great lengths to solve my…

Boody went to great lengths to solve my problem with the sizing chart and to replace the bras I had ordered with ones that then fitted perfectly. They took the time to answer my questions in detail and were always friendly and understanding.

August 13, 2025
Unprompted review
Boody UK logo

Reply from Boody UK

Thank you so much for sharing your experience Hilary! We're so pleased to hear our Community Happiness Team were able to help you out with your order, and that your replacement bras fit you well!

Your continued support is so valuable to us. Thank you again!

Rated 5 out of 5 stars

Love love love

Life changing. So comfortable and flattering!
Have ordered six. Waiting for more colours.

August 22, 2025
Unprompted review
Boody UK logo

Reply from Boody UK

Thank you so much for your feedback, Nicky! We’re thrilled to hear you’re loving the comfort and fit of our pieces.

We can’t wait for you to try more colours, your support means a lot to us!

Rated 5 out of 5 stars

Amazing customer service

Amazing customer service, speedy courteous responses and fast solutions.

August 16, 2025
Unprompted review
Boody UK logo

Reply from Boody UK

Thank you for your kind words, Ellie! We’re thrilled to hear that you had a positive experience with our Community Happiness Team!

Your feedback means a lot, and we look forward to continuing to have you in the Boody community.

Rated 5 out of 5 stars

Great products

Great products. True to size, fit well, quality and natural. I’m very happy with all 5 items.

August 22, 2025
Unprompted review
Boody UK logo

Reply from Boody UK

Thank you for your feedback, Belinda! We’re so glad to hear that your items fit well and that you’re happy with the quality and feel. We really appreciate your support and hope you continue enjoying your Boody pieces!

Rated 5 out of 5 stars

Excellent customer service and great products-…

Trouble with the delivery company- Boody instantly put A Real Person on it (not AI) who listened and responded actively and intelligently to the problem. I ended up getting a full refund AND the items I was waiting for- because they didn’t stop pursuing the delivery company until the items appeared on my doorstep. Really impressed with this commitment to customer service, consistent follow up daily from the same person (so I didn’t have to keep retelling the details) until the problem was solved. And really love the underwear- have been buying from them for years and can’t really imagine wearing anything else now- it’s so comfortable and wears so well, so is great value for money too. Truly top marks all round.

August 11, 2025
Unprompted review
Boody UK logo

Reply from Boody UK

Thank you so much for your detailed feedback, AP! We’re thrilled to hear that our team could support you throughout the delivery issue and make things right. It means a lot to know you’ve been enjoying our products for years and find them comfortable and great value.

Your kind words are truly appreciated, and we look forward to continuing to provide you with the service and quality you expect!

Rated 5 out of 5 stars

Customer Service superb

Customer Service superb
I had an issue with a product. I got in touch and they were fantastic, offering a credit or replacement even though I didn't ask for that.
I love all their products and will continue to purchase

August 21, 2025
Unprompted review
Boody UK logo

Reply from Boody UK

Thank you for sharing your experience, Petrina! We’re so glad we could assist and go the extra mile to make things right. It means a lot to hear you love our products, and we look forward to continuing to support you with future purchases!

Rated 5 out of 5 stars

Great experience overall

My experience was great I have to say. I love the quality and comfort of the products: they feel light, comfortable and supportive. I had to exchange one of the items I ordered because it was too small and their exchange platform is very smooth. The team also gave me a hand and their responsiveness was outstanding. They are also B Corp certified and use biodegradable packaging which I truly appreciate. Thanks Boody!

August 18, 2025
Unprompted review
Boody UK logo

Reply from Boody UK

Thank you so much for sharing this lovely feedback! We’re thrilled to hear you’re loving the comfort and quality of your Boody pieces, and that your exchange experience went smoothly with the help of our team.

We’re also so glad you value our commitment to sustainability; it means a lot to have your support.

Rated 5 out of 5 stars

Perfect for exercise

I am really pleased to have discovered this brand, I like to do a fair bit of jogging and biking and hiking and gym work - and even with well know r-underwear, I was getting terrible chafing!
Boody has been an absolute revelation, I love the shorts and the full briefs, no more chafing!

August 19, 2025
Unprompted review
Boody UK logo

Reply from Boody UK

We’re so happy to hear your Boody briefs have been keeping you comfy and supported while you exercise, Michelle!

We’re so glad you’ve found us, your support truly means the world. Thank you!

Rated 5 out of 5 stars

Sizing

Beautiful, quality bras. Trial & error to getting the right size, but once you know, I’m sure you’ll be hooked & stock up. I had to do a return before I found the right size. I found sizes run slightly different in different styles.

August 18, 2025
Unprompted review
Boody UK logo

Reply from Boody UK

We appreciate the sizing tip, Susan! We're so pleased to hear you're loving the quality and feel of your Boody, and that you've been returning for more!

Thank you for your ongoing support. It truly means the world to us!

Rated 5 out of 5 stars

The most comfortable underwear I’ve…

The most comfortable underwear I’ve ever worn. Love the new emerald green colour and can’t wait for new colours to be introduced .

August 8, 2025
Unprompted review
Boody UK logo

Reply from Boody UK

Thank you for your kind feedback, Carrie. We agree, Emerald has been such a hit, and we also can't wait to see what our Design Team bring out next!

We appreciate your support. Thank you again!

Rated 5 out of 5 stars

Great underwear

Great underwear. The greenish bra is my favourite and I have it in all available colours. Pants are comfy . I’ve also have t shirt bras which support me, look great and again are comfy

August 17, 2025
Unprompted review
Boody UK logo

Reply from Boody UK

We absolutely agree, Emerald is such a winner! So happy to hear that you're finding your pants and bra comfy, that's what we aim for!

Thank you for your kind words and support, Kathryn. We appreciate you sharing!

Rated 5 out of 5 stars

Really friendly customer service and…

Really friendly customer service and good quality products!

August 14, 2025
Unprompted review
Boody UK logo

Reply from Boody UK

Amazing Mijke! Thank you for sharing your experience with us, we're so happy to hear you're loving your Boody!

Rated 5 out of 5 stars

Great Customer service!!

Customer service was great. I had an issue and they sent out a replacement quickly without me even having to send the faulty item back. Would definitely recommend.

August 14, 2025
Unprompted review
Boody UK logo

Reply from Boody UK

We really appreciate your kind feedback Emma! We're really glad that your replacement has reached you safely, and that you had a great experience with our team.

Your support and recommendation mean the world to us. Thank you!

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