Awful !huge let down Never buy from this company. clothes are of poor quality do not look anything like the picture , returns are chargeable and I have still not got a refund after three weeks and... See more
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Scam company! I paid to send an item back, but never received the money (it’s been 4 months). Endless emailing is not leading to anything. Absolutely horrible customer service.
What has happened to boohoo? I made an order and an extra charge of £2.99 was on there.. for Seel purchase protection??? I never agreed to that at all. On messaging boohoo 3 hours later ,as that’s whe... See more
please contact with me and provide extra info how return order #EU116258134 to back to you to United Kingdom from EU Bulgaria? It's a shame. Your chat bot doesn't work at site eu.boohoo, your return... See more
Why are Boohoo
Why are Boohoo, still letting people order non essential items
March 29, 2020
Unprompted review
Very Very poor customer service
Ordered last week, they said they shipped the package but Hermes said they didn't received anything. There's no update since last week on the tracking. I asked them for a refund as I didn't received my goodies and they keep answering that they need to "investigate" and that I need to wait til 19th March now! No way, delivery time was 5 working days, not 16. They're bad and they have a sh*** customer service, first and last time, won't recommend them at all.
March 3, 2020
Unprompted review
Generally satisfied with my order but I…
Generally satisfied with my order but I don’t know if I’ll buy items in full price, cause I’m disappointed with two items looking a little bit different from pictures (ex: the colour of a jumpsuit I bought has nothing to do with the colour I saw on the website).
Very satisfied with their joggers (I bought 4 different types)!!
February 19, 2020
Unprompted review
Never again
I orderd something to ship to the Netherlands and everything was to small. I orderd it with Klarna and now I still have to pay for the clothing items I send back. already tried to contact them en had send them my receipts of the retour.. Now I still need to pay them. Never ordering something again :(
( The customer service was really nice to me tho... But because of the language barrier I couldn't explain myself. )
January 9, 2020
Unprompted review
Prolly they deserve 5 stars
Prolly they deserve 5 stars, as I ordered from them last year and I never got the products, the tracking said that they could not find the address, which is a big joke as I receive packages everyday from all over europe. Thing is when I saw this, I've contacted customer service they replied very quickly (same day) and refunded me the next day! I call this service!
July 28, 2019
Unprompted review
Good Service
I was very happy with the quick, speedy response and the professionalism I got from Hamza. Will definitely be using Boohoo again and will recommend to all my friends and working colleagues.
June 27, 2019
Unprompted review
GRAZIE RISPOSTA IMMEDIATA
May 15, 2019
Unprompted review
Super lieber Support!
April 20, 2019
Unprompted review
What puts people off online shopping is…
What puts people off online shopping is the hassle when things go wrong which they inevitably do but Boohoo, & actually Stacie & Roni in customer service I particular made it completely hassle free. My many questions were answered quickly and clearly and they couldn’t have helped more👍
March 19, 2019
Unprompted review
Roni responded very fast
Roni responded very fast, happy with the result
March 13, 2019
Unprompted review
Lindsay was brilliant
Lindsay was brilliant! Dealt with my enquiry fast and efficiently. Thankyou!
January 31, 2019
Unprompted review
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