boohoo.com Reviews 

Put in an order and once it went through realises the address was going to the wrong county immediately contacted boohoo on severa customer service platforms to be told to just order again WITHOUT being able to cancel or amend original order which will ALSO be dispatched and as I cannot claim it from the incorrect address, will lose out on the money spent on this order. Absolutley outrageous

I ordered padjamars only got top no pance I ordered pink shorts sleved padjamars and top in the summer they never came very bad service paid good money for them very disappointing won't ever be ordering off ye again

I've placed an order on 30th September my total with discounts and delivery was €53.30, clearly that was a bug or the page frozen and I was charged €84.84. I've contacted them immediately to let them know to provide me a refund. Someone told me that I should allow 48 hours for them to sort it out. 4 days passed and no one contacted me, so I contacted them again and they said that they could confirm that definitely the issue has been raised to the financial team, that I should allow a couple of more days to be sorted.
10 days passed, on 17th October I've contacted them regarding my refund, and they told me that the latest by the end of this week 21th October they would come back to me, but of course they failed again.
I can't explain how angry I am, very disappointed, I don't recommend this company to anyone.

Avoid, avoid.

Ordered 4 items for a holiday 3 weeks in advance. Holiday is now next week and my parcel has yet to be scanned by the courier despite receiving a dispatch email over a week ago. Avoid!

Order express newbalace next day delivery still waiting went down my block and there was packets just trown in d comunal way so im only hoping one of my neighboures took my package in your delivery drivers are a disgrace dont bother to buzz to let you no

READ THE REVIEWS ON BOOHOO AND AVOID AVOID AVOID
I HAVE SENT SEVERAL EMAILS TO BOOHOO'S EXCUSE FOR CUSTOMER SERVICE ASKING ABOUT PREMIUM/EXPRESS DELIVERY BUT YET I HAVE NIT RECEIVED A REPLY. SO PERHAPS I MY RECEIVE A REPLY HERE....WISHFUL THINKING....MAYBE.
WHAT IS BOOHOO GUARANTEED DRLIVERY TO IRELAND WITH YOUR EXPRESS DELIVERY???
I PURCHASED THIS WITH AN ORDER AND WAS GUARANTEED I WOULD HAVE DELIVERY WITHIN 2 WORKING DAYS. NEARLY 1 WEEK LATER AND MY ORDER HASNT EVEN BEEN SCANNED WITH THE COURIER.

I have been a long customer to boohoo from Ireland but tonight took out I tried to order my clothing ten times and my bank approved it and boohoo just stalled nothing to do with me boohoo I will go to pretty little thing from now disgraceful especially when your spending near 200e

Paid for 2 days shipping to Ireland and order was received on time and exactly as ordered.
Surprised by all the negative reviews here. Have been shopping with BooHoo for years and have never had any problems, orders have always been delivered on time and returns have never been a problem.

I paid for express delivery for the year what a waist of time . 3 days late and still no sign. Customer service was useless they just keep telling me to wait but I didn't pay extra to wait. I won't be shopping here again.

poor really poor.
1st website on mobile constanty buggy refusing payment
2. Items not as described... so lets do return
3. yea right.. no post or from door return, you need printer and drop it into some random fuel station or grocery store...
conclusion really avoid.. not worth effort

I wish I read here before ordering - I paid for express so I would have the order in 2 working days and on day 4 and still no sign of my order. Tried to contact on their website. impossible to navigate the help section and ended up talking with a robot on chat that didn't get anywhere - very poor customer service. Don't be foolish like me and pay for express - total waste of money.

Foolishly paid for the year of express delivery ordered items on tuesday that were needed for the weekend its been 4 days and theres still no tracking info available. So much for next day delivery. Customer service are of no help they just pass the blame onto fastway. So save your money and shop elsewhere

The dress I ordered was very bad quality and not shaped the same as the photo on website. Would not buy dresses from here again.

Review is not on the clothes it on their inability to deliver - ordered on the 8th May and had to email to find out where my order was (paid for 2 day delivery) and got told it should be delivered by the 3rd June / they are a joke

Saniya was amazing and so helpful, my query was answered quickly and my problem was sorted in under 10 mins ⭐️ ⭐️⭐️⭐️⭐️
5stars

The quality of the stock has gone downhill massively even though costs have skyrocketed. Trying to process a return is awful, the ‘return portal’ is constantly giving errors or not recognising details.. contact support and their solution is ‘check your spam’. For what?! I can’t even log into the portal to start the return process, what am I checking spam for?! They don’t even read messages to understand what the issue is

Started return using ‘drop to shop’. Got to shop, wouldn’t accept return as they had no labels and didn’t know when they would have them. They said ‘drop to shop’ never supply labels for them in timely manner.
Contacted boohoo asking what I can do now as return is already started I can’t use other method. Got an email back telling me how to make a return!! It gave me all the steps I had already taken!! Drop to shop unprofessionally run and boohoo not even willing to communicate although they give you drop to shop as a return option, appalling

Trusted company i highly recommend. I purchased many times from Boohoo. Their items are good quality and shipping is super fast also. I would not wait too long till my item arrives it is usually the same week or within 2 days! the clothing is very nice 🌸

Waiting 2 Months on a €200 refund.. several emails back and forth and they keeping repeating themselves, “they refunded me” they didn’t! They even quoted the wrong bank card details, told them this and they still haven’t resolved the issue. Disgraceful company to deal with.

1 stars is far too much, been arguing with this company over Facebook messenger since the 11 of February .. posted two of my return packages on the 29 of January and I am STILL WAITING FOR MY REFUND. The two packages have an amount of over 500 euros… have emails saying my return has been processed and my refund will be processed within 7 working days .. dealing with customer services over Facebook which is an absolute embarrassment.. telling me since the 16th of February time after time to wait 7 days for an email from finance team. They told me my issue was passed over to finance team on 16 of February and I am still waiting . Absolute joke and I honestly don’t know how there still in business. One customer service team member passing the issue to another and no one doing anything to resolve it, there team has never once made contact me apologising or even checking in with me. Actually having a traumatic experience with them since January and I will never ever order from them again.
Complete embarrassment
**furthermore** for anyone reading this, boohoo keep telling me my refunds has been successful, even tho I have been to the bank and they told me they have no history of refund processed and neither do I!! Every single time I contact them they say it’s been successful even tho I have attached proof of my bank statements since January and no proof of refund .
Has anyone else had an issue like this with them? If so feel free to contact me .
I wouldn’t mind if the amount was 20€ but it’s over 500€