boohoo.com Reviews 

Ordered a white lace dress from them. The sleeves were a different shape because one of the sleeves was back to front! Returned it, got a refund and ordered the exact same dress again. It came…and one of the sleeves was back to front again! Overall quality of the dresses was really poor. Never again. Also, paid more for 1-2 day delivery.. Got it 5 days later.

Absolutely shocking customer service.
Paid for express delivery (2 day delivery)
10 days later, I have yet to receive my order.
All I get from customer service (2 days later after sending a message) is a link that my package is on the way..
Prices may be cheap, but the hassle is just not worth it.. Stay well clear...

Do not order from here never received my order from them emailed messaged them on Facebook with no outcome never will I order again from them

Terrible company, don’t reply to emails

Ordered on a Tuesday for a dress I wanted for Friday paid next day delivery and received it the following Tuesday waste of time if ur in a hurry the nxt day delivery is utter lies don't waste your money

Really poor service....second time ordering from them and never again. They just keep telling me to wait 48 hours to see if my order arrives. No assistance provided. Worst company I have ever ordered from.

Even giving them 1 star is too much. One month I was waiting to get my package that I paid premium 2 day delivery for. The clothes aren't even great quality. Need to send back two items can't wait to be waiting for months for a refund. Please buy off another site.

Absolute joke order a coat on the 30th September still have not received it when I track my coat it says at fast way couriers I can not even contact boohoo because it’s just the same questions DONT ORDER OFF BOOHOO!

What a scam! You pay for the year for express next day delivery and you will be waiting and waiting. Not a bit Impressed with my first experience with shopping with them. False advertising on next day deliveries, which is against the law.

My package didn’t get delivered and the customer service were extremely helpful in the matter. They resent my package. I would definitely recommend them.

I order a dress on the 8th of September for next day delivery but still haven’t received my order today is the 18th of September. I have contacted Boohoo and they seem not to care to either refund me or send me another dress . I am left inconvenienced and cheated.

Below are some of the answers I was given:

“ I’m so sorry to hear that you haven’t received your items yet. I have taken a look at the tracking and can see no updated tracking since the 8th of September 2021. In this case we need to allow until the 25th of September 2021 for any tracking updates and for the parcel to be delivered.

We advise you to allow this time because the courier will conduct an investigation to be completed, but I will explain why. In the small number of parcels that are delayed, the vast majority of these still get delivered to our customers. We have a certain window time period that has been agreed with the courier for them to complete investigations on any parcel that does not have a tracking update, or where the tracking does not update from one point to another. Once that window has passed then they have no choice but to allow a claim for the loss of a parcel.

Rest assured that should your package not be delivered by the date above, you will absolutely be fully refunded or have the order replaced if the items are still in stock.

For the meantime, you can keep an eye on the tracking here( fastway link)

I greatly appreciate your patience and understanding. -Jolina M.”

“Please accept my sincere apologies for this experience had caused you. I completely understand that waiting isn't ideal at all. I know you needed the items so I fully get the inconvenience this is and if there was a way I could speed this up for you I certainly would. Delays can happen that we don't foresee and we just need to allow longer for this to reach you. I really hope you can understand! on the unfortunate occasion you don't receive your parcel we will investigate this further issue a timeframe for you and will get this sorted for you. Please keep an eye to your tracking link for further updates.
I appreciate your patience and stay safe,
-Mikaku .

“I'm really sorry about this, we need to allow until the 19th September for the tracking to update.

I understand this is a long time to wait but your parcel can reach you any time between now and then. We need to allow this time frame so we can investigate this with the courier.

I can assure you if nothing has updated on the tracking by the 19th September I can get this sorted for you by refunding/resending the order for you.

- Angelika”

Do not order from this site

Absolutely terrible customer. They dont even reply after my parcel arrived a week late after paying next day delivery. Refunded me wrong amount and now wont rectify the problem.

definitely wouldn’t recommend, i paid for next day delivery on monday because i had a birthday party on thursday, it arrived a week late so was useless

AVOID, I have returned all items and contacted their customer service they advised me it will take 28 days until I receive my refund! Horrible experience.

Never shop with this company, wrong sizes poor quality sent to me no guidelines to return goods, been charged for postage and advertised as free returns, no phone number to Contact customer services, have to suffer the loss now, never again.

Quick delivery and happy with all purchases, no tracking notifications just showed up.

Terrible experience every! I am trying to claim my full refund and keep ignoring it and offering me vouchers which isnt good enough! Ungrateful company

Order arrived quickly but quality was not great