Book2travel Reviews 

219
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 70 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff for their outstanding patience, kindness, and efficient support throughout the entire booking process. Travelers deeply appreciate the detailed guidance, budget-friendly options, and exceptional customer service provided when planning their dream holidays across the globe. Some reviewers were not happy with unexpected extra charges requested after the initial booking was successfully completed and fully paid in advance. A few consumers also mentioned experiencing significant stress and anxiety due to unconfirmed return flights, cancelled transfers, and sudden communication issues when their assigned agents abruptly left their positions.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting that various advisors were... See more

Booking process

Consumers find booking process to be positive, frequently highlighting helpful sales agents who provide clear... See more

Service

Reviewers highlight positive aspects of service, frequently expressing deep satisfaction with helpful,... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that representatives are extremely... See more

Holidays

Users describe positive interactions with holidays, noting helpful recommendations for internal flights and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After trying other agents I came across book 2 travel, Mike was 100% supportive and took the stress out of booking, confirming and reserving my extra leg room seat, he even helped book my special meal... See more

Company replied

Rated 5 out of 5 stars

My experience with Mike Ross was very positive. He explained everything clearly and he was easily accessible to talk to. He did all the travel arrangements efficiently for me. Mike also kept me up to... See more

Company replied

Rated 5 out of 5 stars

Engaged directly with Benny. He took on board everything I said and was very understanding of my requirements. His experience and advice given was spot on. I ended up booking my flights to Australi... See more

Rated 5 out of 5 stars

A very big thank you to Mac Smith for an excellent service he went above and beyond he was helpful kind patient ensuring a smooth transaction with my booking amazing experience! Customer service top n... See more


Company details

Written by the company

Welcome to book2travel.co.uk, your trusted UK-based travel partner. We specialize in providing competitive fares, transparent pricing, and a seamless booking experience for flights and holiday packages worldwide. Our mission is to make global travel accessible and stress-free through honest communication and dedicated customer support. Important Identity Note : Please ensure you are dealing with the correct provider. We are book2travel.co.uk (no hyphen). We have no affiliation, alliance, or partnership with any other websites using similar names, specifically those containing hyphens (e.g., book-2travel). We pride ourselves on our reputation and our transparent "no hidden fees" policy. If you have been quoted a price by a company using a hyphenated domain and are experiencing issues, please note that they are a separate entity and not associated with our brand or service standards. Why Book With Us? Transparent Pricing: The price we quote is the price you pay. Expert Support: Our team is available to assist you from inquiry to arrival. Verified Bookings: All bookings are confirmed instantly with official documentation


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

219 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 25% of negative reviews

Typically replies within 48 hours

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4.4

All reviews

(219)

69 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent experience for booking with

Was initially very unsure of booking with a company that i had not heard of before but Jacob was very helpful and made me feel at ease with it.
I will definitely use this company to book with again in the future.
I made a substantial saving by booking with them.

November 8, 2024
Unprompted review
Rated 5 out of 5 stars

Pleasant to deal with .My experience was great

My experience was great , because Mike was very calm in dealing with my enquiries . He was very patient ,pleasant , & positive , which produced a good booking outcome !! A definite, thank you.
I would recommend Mike , & "BOOK2TRAVEL " TO my friends , family and colleagues !!! A big THANKY ,again !!!! ××

November 4, 2024
Unprompted review
Rated 5 out of 5 stars

I'm 100% satisfied with the srvice…

I'm 100% satisfied with the service great 5* Hotel pickup and drop off to airport with luxury cars time punctuation. Specially thank you so much Jacob great customer service very helpful at all talking words very carefully he mad my holiday perfect 👌.

October 24, 2024
Unprompted review
Rated 5 out of 5 stars

Good afternoon team Book2travel

Good afternoon team Book2travel, I called your office today to book a flight to Ghana and the agent who attended to me was Jacob. Jacob was very helpful and patient throughout our conversation.
Initially I wasn't sure about the date I want to travel in the first week of January, But Jacob was able to secure 2nd January for me.
I believe Jacob is an asset to Book2travel and I will recommend Book2travel to all my friends who will be traveling to Ghana during the Easter holidays and beyond.

October 22, 2024
Unprompted review
Rated 5 out of 5 stars

Because,the agent is true to his words…

Because,the agent is true to his words and wants to make your booking experience professional, and Mike Ross who is my assigned flight agent,, has been nothing but professional and very helpful towards me, and I certainly will use him again in the future for my further flights

August 29, 2024
Unprompted review
Rated 5 out of 5 stars

B2T is well worth a visit for all your travel arrangements

I found Book2travel on the internet to enquire about return flights to Thailand in January 2025. I was connected to Jacob, who fully understood my requirements and went out of his way to secure the best flights he could find to match my travel dates.
Jacob worked tirelessly offering us several flights with different company's, even though we were not travelling until January he constantly kept in touch to keep me updated.
Even at the last moment, he managed to change our flights to another airline because the timings would be better suited.
As it was a one stop flight in both directions, he arranged the seating on all our flights. He also arranged for us to be able to change our return flights should the original flights not be suitable.
I would highly recommend both Jacob, and his company when arranging flights to anywhere in the world. He will work extremely hard to ensure you are completely satisfied with the results.

January 7, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic Service from Steve!

I recently booked a flight from Edinburgh to Abu Dhabi with the help of Steve, and the experience was absolutely fantastic. From start to finish, Steve made the entire process effortless. He found the best flight options that fit both my schedule and budget, and he was incredibly thorough in explaining all the details, from layover times to seat preferences.

Steve’s knowledge and professionalism really stood out. He handled everything with such ease, making sure I was informed every step of the way. What I appreciated most was how responsive and patient he was with my questions, ensuring I felt confident with my booking.

Thanks to Steve, I highly recommend him for anyone looking for a hassle-free and efficient travel planning experience!

September 27, 2024
Unprompted review
Rated 5 out of 5 stars

Outstanding Review of John's Customer Service

I recently had the pleasure of interacting with John during my experience with book2travel, and i must say, it was exceptional from start to finish.From the moment I reached out with my inquiry, John was prompt and attentive. He took the time to understand my needs and provided clear, concise answers. His professionalism and friendly demeanor made the entire process feel effortless.

What truly stood out was John's willingness to go above and beyond. He not only resolved any issues quickly but also offered additional tips and resources that enhanced my understanding of the information needed. His knowledge and expertise were evident, and it was clear that he genuinely cared about ensuring my satisfaction.

In a world where customer service can often feel automated and impersonal, John approach was refreshing change. I would highly recommend John receive a promotion for his excellence service.

Thank you, John, for making my experience a memorable one!

September 25, 2024
Unprompted review
Rated 2 out of 5 stars

Shady business practices

Nelson booked my tickets with a different return dates that I asked. When I brought to his attention the date needs to be changed, he was dishonest by assuring that he put a request for change to the airline company and that I will receive (for sure) a confirmation with the correct return date at the latest a week before my return. So one week before my return I reached out to him because since I didn't receive any notification; On that he was trying to make me pay for the change fees and difference of fares. He was pointing at the fine prints (terms and conditions) and was putting the responsibility on me. When I presented him with some solid evidences I gathered unbeknownst to him, he changed his tune and came up with something to try to appease me; In the end I had vouchers but didn't get to return on time.
My point is , it is too bad that all Nelson was focused on is his commissions at the expense of my work; I really had to convince my boss that I didn't do it on purpose. It is disappointing because it seems to me the company has GREAT DEALS. And the company can get many referrals (word of mouth) easily

August 16, 2024
Unprompted review
Rated 5 out of 5 stars

I missed my flight ✈️ got very stranded

I missed my flight ✈️ got very stranded, I went online to check the next available flight to my destination. I came across book2travel, i called and John Thomas came to my rescue. Not only did he find me and my 3 children tickets but also booked a hotel at no cost to me to spend the nights before my departure

August 8, 2024
Unprompted review
Rated 4 out of 5 stars

i had a great experience with jacob he…

i had a great experience with jacob he was very accommodating to my wants and needs during the time of booking my flights ! he got the job done the best he could and i appreciated that. Will definitely be booking with book2travel again in the near future and its been a lovely journey !

August 8, 2024
Unprompted review
Rated 5 out of 5 stars

Most competitive airline ticket prices for London-US trip

Provided best priced tickets from London-Houston efficiently and promptly. Cheaper than all the online comparison sites. Apparently they have access to cancelled bookings and so can offer more competitive pricing. John was extremely helpful and patient. Will be using their services in future

August 7, 2024
Unprompted review

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