Book2travel Reviews 

219
•
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 70 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff for their outstanding patience, kindness, and efficient support throughout the entire booking process. Travelers deeply appreciate the detailed guidance, budget-friendly options, and exceptional customer service provided when planning their dream holidays across the globe. Some reviewers were not happy with unexpected extra charges requested after the initial booking was successfully completed and fully paid in advance. A few consumers also mentioned experiencing significant stress and anxiety due to unconfirmed return flights, cancelled transfers, and sudden communication issues when their assigned agents abruptly left their positions.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting that various advisors were... See more

Booking process

Consumers find booking process to be positive, frequently highlighting helpful sales agents who provide clear... See more

Service

Reviewers highlight positive aspects of service, frequently expressing deep satisfaction with helpful,... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that representatives are extremely... See more

Holidays

Users describe positive interactions with holidays, noting helpful recommendations for internal flights and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After trying other agents I came across book 2 travel, Mike was 100% supportive and took the stress out of booking, confirming and reserving my extra leg room seat, he even helped book my special meal... See more

Company replied

Rated 5 out of 5 stars

My experience with Mike Ross was very positive. He explained everything clearly and he was easily accessible to talk to. He did all the travel arrangements efficiently for me. Mike also kept me up to... See more

Company replied

Rated 5 out of 5 stars

Engaged directly with Benny. He took on board everything I said and was very understanding of my requirements. His experience and advice given was spot on. I ended up booking my flights to Australi... See more

Rated 5 out of 5 stars

A very big thank you to Mac Smith for an excellent service he went above and beyond he was helpful kind patient ensuring a smooth transaction with my booking amazing experience! Customer service top n... See more


Company details

Written by the company

Welcome to book2travel.co.uk, your trusted UK-based travel partner. We specialize in providing competitive fares, transparent pricing, and a seamless booking experience for flights and holiday packages worldwide. Our mission is to make global travel accessible and stress-free through honest communication and dedicated customer support. Important Identity Note : Please ensure you are dealing with the correct provider. We are book2travel.co.uk (no hyphen). We have no affiliation, alliance, or partnership with any other websites using similar names, specifically those containing hyphens (e.g., book-2travel). We pride ourselves on our reputation and our transparent "no hidden fees" policy. If you have been quoted a price by a company using a hyphenated domain and are experiencing issues, please note that they are a separate entity and not associated with our brand or service standards. Why Book With Us? Transparent Pricing: The price we quote is the price you pay. Expert Support: Our team is available to assist you from inquiry to arrival. Verified Bookings: All bookings are confirmed instantly with official documentation


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

219 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 25% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(219)

70 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I spoke with John Thomas today…

I spoke with John Thomas today regarding booking flights from London to Vancouver, he was very informative and knowledgeable regarding the services he was providing. He was also very courteous and polite! And very clear with answers to my questions. Excellent experience !

August 5, 2024
Unprompted review
Rated 5 out of 5 stars

I have had nothing but an excellent…

I have had nothing but an excellent experience. Jacob my agent worked so hard at getting me a flight at short notice. He was patient kind and honest. He took care of everything. I would never get this service anywhere else. I advice to use this service as Jacob will do his best to meet your travel goals as he did mine.

August 1, 2024
Unprompted review
Rated 5 out of 5 stars

Couple seeking to visit Ottawa.

Steve Davis was efficient and dealt promptly and politely with our reservations and tickets for our trip to Canada. Especially so since I [EASG] was pedantic over detail, having not flown for some 8 years - well done! He appreciated our needs, significantly mine for wheelchair assistance within the airport.

July 29, 2024
Unprompted review
Rated 5 out of 5 stars

Seamless experience with transparency

Seamless booking experience by phone. John helped me with my booking and did a thorough search finding me the cheapest option while being transparent about the luggage and flex rules of the ticket unlike many other companies

July 26, 2024
Unprompted review
Rated 5 out of 5 stars

My parents booked with Nelson

My parents booked with Nelson. It was very short notice, however Nelson was able to not only accomadate flights but also a hotel that was nearby for my parents who have mobility issues. Nelson was fantastic, patient and efficent. He was always available via phone.

July 25, 2024
Unprompted review
Rated 5 out of 5 stars

Exceptional Service 👏👏👏👏💯

I recently had the pleasure of booking a trip through Book 2 Travel Agency, and I can confidently say it was the best decision I've ever made. From start to finish, the entire experience was seamless, enjoyable, and truly memorable.

Exceptional Customer Service👍👏💯
From the moment I contacted Book 2 Travel Agency, Steve dealt with booking my travel request and I was impressed by his professionalism and dedication to customer service. He took the time to understand my travel preferences, interests, and budget, providing personalized recommendations that perfectly suited my needs. His attention to detail and willingness to go the extra mile made me feel valued and well-cared for throughout the entire process.
I highly recommend Book 2 Travel Agency to anyone looking for a reliable, knowledgeable, and customer-focused travel partner. They turned my travel dreams into reality, and I can't wait to book my next adventure with them.

Well Done Teqm💯💯💯💯👏

July 24, 2024
Unprompted review
Rated 5 out of 5 stars

I got my flight booked with Nelson.

I got my flight booked with Nelson.
He is an amazing person. Spent almost whole day in getting me the best price. He took all the pains and got me the best possible flight. I would highly recommend Book2travel company. And specially if you call here ask for Nelson for the best deals.

July 21, 2024
Unprompted review
Rated 5 out of 5 stars

I am very pleased with Jacob who helped…

I am very pleased with Jacob who helped me with finding the cheapest quote and giving me options regarding payment I will definitely use book2travel again and I will refer Jacob to my family and friends for their future bookings. I highly recommend.
book2travel.

July 19, 2024
Unprompted review
Rated 4 out of 5 stars

Thankyou Steve for your efficiency in…

Thankyou Steve for your efficiency in handling my booking to India. Especially appreciated is the way you handled the situation in overcoming a booking hiccup when I thought I would have to cancel the whole trip. My texts and emails were all replied to very promptly. So we’ll done, thankyou

July 19, 2024
Unprompted review
Rated 5 out of 5 stars

Steve is the best!

Steve was a very great guy. Great customer service from him!

I would recommend him to anyone. He is very efficient and friendly. Keep up the good work Steve.

July 15, 2024
Unprompted review
Rated 5 out of 5 stars

Very good company

I am very pleased with Jacob who helped me out from very difficult situation. Very good travel agent find for your best and affordable price. I have referred to my family and friends for their future bookings. I highly recommend book2travel.

July 14, 2024
Unprompted review
Rated 5 out of 5 stars

Jacob from book2travel has been very…

Jacob from book2travel has been very helpful throughout the process of booking our getaway I am very thankful for all the help and kindness he has given! Definitely will be contacting him for future references.
Thankyou Jacob

July 9, 2024
Unprompted review
Rated 5 out of 5 stars

Great service

John was very prompt in understanding my requirements for travel and gave me several options to choose from. I was really please with the service , will recommend.

July 4, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look