Cancelled my trip one hour before departure time. Promised a refund within 10-15 business days. It’s been five weeks and no refund. No response to multiple emails. Phone number directs you to email th... See more
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These guys cancelled 5 minutes before departure when everyone there had already spent money on ubers to get there. It has been a MONTH, and I have NOT yet received a refund! I hope they screw over a r... See more
They’ve defaulted on me four consecutive times. They’ve gone so far as to not even cancel the trip, they say that I just missed the bus (an impossibility given the unless they were more than an hour e... See more
Avoid at all costs. Outdated buses. Dirty facilities. Smelly vehicles. No response to all attempts of contact! Cancellation without proper communications! You name it, they follow the book of running... See more
Company details
Written by the company
Canadian Inter-city Bus Service connecting Toronto, Ottawa, London, Kitchener, Kingston, Montreal* and Other cities & towns along the route. Let's carry the north
Contact info
Canada, K2P, ottawa, Canada
- contact@bookaride.ca
- bookaride.ca
2.0
Poor
195 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Highly appreciated
I experienced a great customer service from the agent name David.
I requested to change my trip ticket from Dec.29 to Dec.30 & my request was granted.
December 11, 2023
I always book with Bookaride
I always book with Bookaride. Usually they’re pretty reliable and they have the BEST rates. However, some of their buses are pretty old and sometimes they’re off-schedule, but that’s understandable
December 9, 2023
The customer service was great. Quick and no problem at all
The customer service is great . Always quick in response.
December 10, 2023
Definitely reliable customer service
December 4, 2023
Really helpful lost and found service
Really helpful lost and found service, thank you again.
December 2, 2023
Very fast responses and great exchange…
Very fast responses and great exchange policy!
December 3, 2023
Don't buy from here
This is a really bad service even tho they're mad cheaper compared to literally everywhere else. You're better off using a different service
December 2, 2023
Reply from Bookaride
The customer came and shared that they had bought a ticket for a trip at 07:00 Am on 02/12/2023, however customer was unable to reach the station on time and reached there by 07:50 AM, due to which customer missed the bus.
Upon missing the bus due to customer himself being late. Customer was asking for a refund. We gave an option of exchanging the trip or we can also provide the voucher for the same ticket amount and he can use on any other trip without paying extra.
Which customer agreed to get the voucher.
After getting the voucher customer rated us with 1 star.
The drivers are the absolute best at…
The drivers are the absolute best at what they do, please give them a raise
December 1, 2023
The customer service was sublime
The customer service was sublime. Amazing and prompt responses with excellent problem solving. Best bus company out there!
November 30, 2023
Book a ride has great prices and a…
Book a ride has great prices and a great contact centre when you need support
Thank you book a ride and team
November 29, 2023
Good service
November 27, 2023
I got a prompt response for my request…
I got a prompt response for my request to exchange the ticket to my next trip. Everything was done with couple of emails.
So happy & satisfied with the process and the end result
November 26, 2023
I booked an around trip to Ottawa on…
I booked an around trip to Ottawa on November 22, around 10pm. The departure time is 10:30am in the 23rd. The departure location was incorrectly selected. I sent an email that night and got an automatic response message saying “…we try to respond to messages within 24hrs…”. I thought to myself, guess I will have to drive all the way to the other location. However, to my surprise got an email respond early the next morning and everything was resolved prior to the departure time. The customer service was top notch! I would definitely recommend this bus service.
November 22, 2023
Good customer service
The customer service representative that helped me (David) was very good at dealing with the cancellation of the bus I was scheduled to be on and providing me with solutions. Very helpful and kind.
November 25, 2023
They gracefully changed my departure…
They gracefully changed my departure date without any extra fees
November 23, 2023
Thankful and Grateful to have my engagement Ring again!!
On October 30, I’ve had a terrible experienced in bookaride. They left me in the middle of our trip in Kingston. My trip is from Ottawa to Toronto. So I left my Bag inside their Bus, there’s one thing important inside my bag it is my Engagement Ring and then when I emailed them about it also chat with them, it takes a week to have a conversation to Bookaride company but then they told me they didn’t find my Bag. So I didn’t expect anything from them. But the thing is on Nov 15, they email me again that they successfully find my Bag and I was so so happy thay day. I am very thankful for the help of Bookaride just to have my Bag back to me. They did a Great Job for that! So much effort because they did not give up finding my Bag. Thank you very much! That was an amazing experience for me!
October 30, 2023
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