Booking Health™ Reviews 1,268

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 52 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their helpfulness, positive attitude, and professionalism, highlighting their dedication to making the experience smooth and comfortable. The service provided is frequently described as excellent, with many people appreciating the thorough organization of treatment, travel, and accommodation, as well as the efficiency of the booking process. However, some people were dissatisfied with aspects of customer service and communication. Specific issues mentioned include slow responses, unanswered inquiries, and difficulties reaching a quality manager. Some customers also reported concerns about transparency regarding service fees and unexpected last-minute changes to medical appointments or travel arrangements.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the professionalism, kindness,... See more

Service

Users describe positive interactions with service. Customers consistently praise the smooth and professional... See more

Booking process

Customers had positive experiences with the booking process. Many reviewers expressed satisfaction with the... See more

Customer service

People report ambiguous experiences with customer service. Many customers praise the responsiveness,... See more

Customer communications

Clients share ambiguous opinions on contact. Some reviewers praise the expeditious communication, care, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Booking Health were fantastic from beginning to end. They made a very different situation so easy. The treatment, travel & hotels was organised from the amazing Monika & Julia. Our interpreter Aksana... See more

Rated 5 out of 5 stars

I/we cannot think of anything regarding the help we had received that might serve as constructive criticism. The service we received from both Monica & Julia was professional and thorough. They we... See more

Rated 5 out of 5 stars

Hello- We worked with Munira in Bonn for the second half of my husband’s (Neal Linnihan) cancer treatment, as arranged by Booking. Munira did such an excellent job, guiding us through each ste... See more


Company details

  1. Tour Operator
  2. Health Consultant

Written by the company

Booking Health ™ - the largest and most transparent medical tourism service in the world: 225 clinics in Germany, Austria, Switzerland, and more than 70,000 choices of medical programs at the client's choice. Booking Health™ provides a complete and orderly information on: The possibility of treatment in the context of the individual patient diagnosis All submitted online, medical centers, capable to carry out this treatment Full and final cost of treatment and accompanying services


Contact info

4.2

Great

TrustScore 4 out of 5

1K reviews

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Hasn’t replied to negative reviews

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Rated 4 out of 5 stars

Since my first contact the…

Since my first contact the Bookinghealth took care of everything. I found experienced people who advised me on the best treatment for my specific situation and the entire process was streamlined and accurat so I didn't have to worry about anything, from accommodation to transport to the treatments.
I found a team of very friendly people who kept in touch with me via WhatsApp and as I didn't know Munic, the transfer man accompanied me from the beginning to the end of my stay to the airport. He was very friendly and gave some advice about what places to visit in the city and where to eat.
Look for caming back with more time to discover the city

December 15, 2023
Unprompted review
Rated 5 out of 5 stars

Nadiia Meirer

Nadiia,

Was absoulutely incredible in everyway. She was understanding and Kind, Compassionate and extremly resourceful and reliable. It is a true pleasure to have worked with her. Thank you Nadiia

November 20, 2023
Unprompted review
Rated 5 out of 5 stars

I have got an ultimate suport and clear…

Good morning Hisham, you are helping me to get a full support from booking health, I have got an ultimate suport and clear explanations about the service they were offering us, which is quite helpful to make understandable the process how it works and we are maintained enough support through the whole process, so I am satisfied, eventually this Booking health company helps me and my family for giving us a tremendous amount of support and help to get for the treatment.
Thank you

November 30, 2023
Unprompted review
Rated 5 out of 5 stars

An excellent experience with Booking…

An excellent experience with Booking Health at the University Hospital Rechts der Isar in Munich. Mrs Nour made the trip go smoothly and assisted us with everything, making the treatment easy and successful. A big thanks to Prof. Trölsch for all the attention.

July 16, 2023
Unprompted review
Rated 5 out of 5 stars

If you are looking for professional…

If you are looking for professional advice about treatment abroad - Booking health is one of few helpful platforms, managers and doctors are advised and recommended the progressive type of treatment. special thanks to my manager Julia Meinhard

July 24, 2023
Unprompted review
Rated 5 out of 5 stars

Natalia Korner was very helpful as usual …

Natalia Korner was very helpful as usual. She helped me very quickly to understand how I can help to my friend with on line consultation with Doctor specialist on epilepsy. I am very grateful that she immediately contacted with me explaining what my friend should.
I like bookinghealth and people who work their and special Thank you to Natalia and to my coordinator Maria Stern who is very helpful in my case of the last year.

November 22, 2023
Unprompted review
Rated 5 out of 5 stars

great experience

Three months ago, we visited the Beta Clinic Hospital in Bonn for a consultation with Professor Alger regarding my daughter's condition. We underwent the required tests, received the necessary medications, and thankfully, her condition has shown improvement. Grateful to God, we extend our thanks for coordinating the treatment trip, with special appreciation to Sister Nour for her diligent follow-up and care.

August 22, 2023
Unprompted review
Rated 5 out of 5 stars

Booking Health helped us to organize…

Booking Health helped us to organize the medical treatment in Recht Der Isaar. I thank all the company’s employees, especially our travel manager Julia for her assisting during our stay in Germany.

November 29, 2023
Unprompted review
Rated 5 out of 5 stars

All words of praise remain silent in…

All words of praise remain silent in shame in front of my brother Hisham and my sister Nabila, for the effort and communication you provide, the quick work, and the answer to all inquiries. You are distinguished and work diligently for the benefit of a patient, so thank you very much, and all the words of love and loyalty to you, and I wish you to continue more and more to achieve all the company’s goals and reach. To the highest ranks 🌹Nabila🌹 and 🌷Hisham🌷 are the best hosts

November 23, 2023
Unprompted review
Rated 5 out of 5 stars

Hi my name is Khalid,

Hi my name is Khalid, and i am a pilot i fell on my knee playing tennis and injured my PCL. Local doctors couldn’t offer any significant help or comfort me with enough information. I was devastated and worried about not being able to be active ever again. I started searching online for doctors and useful information, until i found Booking Health and sent them an email. Julia Meinhard, a delightful lady that called me by phone a few days later to explain to me how they can offer me help. Julia Meinhard, used to contact me every couple of days to follow up. She contacted many doctors on my behalf to review my papers and knee scan images. She collected all the information that i might need to answer any questions that i might have in mind and prepared a complete tailored treatment package to suit my needs. To be honest, Julia Meinhard, is the person who help me generously and made my experience great and comforting. Thank you Julia ❤️

June 6, 2023
Unprompted review
Rated 4 out of 5 stars

Hello ,

Hello ,
In start was some misunderstood.
Mrs. Munira , have well done in professional way.
Handled smoothly with her.( she know what to do )
Ms.Nadiia also was helpful .
For other things as cost I think you Should take care about that .
Take in mind a lot of family’s need your help .
Dr.med professor Elgr ( The best persons who give you a trust & honest .
Thank you .
Mahmod Hossameldin

November 8, 2023
Unprompted review
Rated 1 out of 5 stars

I had to go to court to get my refund back

This is a continuation of my review from the 9th of April 2022.

I had to seek legal representation and sue Booking Health for my refund. In May 2023 the court has ordered the company to pay me a refund and I settled for monthly installments. The payments were to start in June of this year on the first day of the month (and 14th the latest) and the final payment was scheduled for December of this year. The company is disrespectful to the point that the installments were paid always on the LAST possible date (14th) or sometimes even later than that… this month I still haven’t received the installment and there’s no response from the company’s lawyer when asked and reminded about the issue/situation. My lawyer has contacted the company’s lawyer without any success. There’s nothing left to do now but to start further proceedings and third party involved since the company has ignored the court’s orders and I didn’t get the full refund back yet. They could at least have some kind of communication with my lawyer if they had any sense of wrongdoing in them… absolute lack of professionalism and respect again, but I’m not even a little bit surprised, they haven’t shown anything else since the very beginning. It’s sad because they seem to have no idea what it’s like to suffer loss of money and even more importantly personal damages associated with their failure to fulfill the contract first and now the court orders. Never use their services!

October 23, 2023
Unprompted review
Rated 5 out of 5 stars

My husband contacted Booking Health to…

My husband contacted Booking Health to inquire about help for me to do stem cell therapy I have been diagnosed with Low Tension Glaucoma just one year ago & my condition was becoming more severe & we felt we wanted to find another therapy that might slow the progression if not prevent any further loss of my vision.
Kate at Booking Health contacted me explained the process & answered questions my husband & I had.
I was able to send my health records & the doctors accepted my case, we were able to get an appointment & scheduled the treatment. She then assigned me a guide Nour to explain any of our travel options & questions. We were then assigned our interpreter Mrs.Afsanah to stay with us through the program & process. Mrs.Afsanah is the most beautiful woman she was so kind & helpful she assisted us with questions about our meeting with the doctor, our schedules each day, any concerns we might have & a very through explanation to interpret so we would have a clear understanding of the process for the week ahead.
My experience with Booking Health, the staff, Kate, Nour, Mrs.Afsanah,
Dr. Gerhard Siebenhüner, who explained to us about stem cell therapy, Dr. Olin that preformed my surgery, he explained how he would remove adipose tissue to extract my stem cell & the medication that would be given to me for surgery, all of the staff that took care of me has been remarkable & so very rewarding I cannot stress enough how comfortable they all made me feel. Dr. Gerhard Siebenhüner is an excellent doctor I am so grateful for his work & his expertise, this experience has given me hope & encouragement for the future. I am hopeful for others who are looking for treatments that might benefit them concerning so many health issues.
I am extremely pleased with the process & I would highly recommend Booking Health for many reasons. They gave us the opportunity & direction to make this possible.

October 9, 2023
Unprompted review
Rated 5 out of 5 stars

Our experience with Booking Health

Knowing that you are very sick is devastating, both for the person and the family. This is why it is important to surround yourself with the right people who can understand and support you. I am glad that my husband had chosen Booking Health which guide us through this journey. We want to think Booking Health staff, and in particular Mark Fedotov at Dusseldorf for his support and kindness. Mark was rfficient, patient and supportive, which make things go smoothly. I will recommend Booking Health to any one, and if you are to go to Dusseldorf for your care, you will be in very good hands.
Nadege

September 25, 2023
Unprompted review
Rated 5 out of 5 stars

Germany Lutetium Treatment

Just going over for my second Lutetium treatment in Germany, the arrangements made by booking health have been easy and excellent, communication has been very good and the first in hospital treatment was thorough and exceeded my expectations. Special thanks to Rina, my translator as well as Nour and Denis.

August 7, 2023
Unprompted review

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