Booking Health were fantastic from beginning to end. They made a very different situation so easy. The treatment, travel & hotels was organised from the amazing Monika & Julia. Our interpreter Aksana... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
Booking Health ™ - the largest and most transparent medical tourism service in the world: 225 clinics in Germany, Austria, Switzerland, and more than 70,000 choices of medical programs at the client's choice. Booking Health™ provides a complete and orderly information on: The possibility of treatment in the context of the individual patient diagnosis All submitted online, medical centers, capable to carry out this treatment Full and final cost of treatment and accompanying services
Contact info
Am Schafhaus 42, 53557, Bad Hönningen, Germany
- Phone: +49 228 972 72320 (Deutschland), Phone: +44 203 608 2294 (United Kingdom), Phone: +49 228 972 723 65 (Arabic speakers)
- info@bookinghealth.com
- bookinghealth.com
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent support service
Excellent support service: met at the airport, provided an interpreter, everything on time, no delays. Qualified doctors, who managed to get an appointment.
I did not like the organization of medical services: the clinic was not the one we had chosen, the examination was incomplete. There was no calculations for the services, only a total amount of money, a package.
Human health is a very sensitive area…
Human health is a very sensitive area and companies that provide services related to human health cannot have a bad comments, so everyone who plans to work with this company should read negative comments. In my case, after writing a negative comment, the company promised to resolve the issue, but the issue has not been resolved so far, they do not answer or react to the letters sent. A reliable company should try to solve all the problems after taking the money, but not this company. This company took money for services and promised to send me doctors opinion from the University Hospital Rechts der Isar. It's been 10 months, but I still haven't received anything. When will it be sent to me?
Companies like this should be checked by the German authorities to prevent people from being cheated in the future.
Answer to bookinghealth comment: You are lying even here, I have never before received the opinion from the clinic, you sent me just now after placing your comment.

Reply from Booking Health™
Excellent Medical Scheduling
Everything, from scheduling to the end, seem to have run smoothly.

Reply from Booking Health™
Gratitude
I thank the team for their help in organizing treatment, quick response and organizing the treatment of Mikhail, this is the second time we have been treated through your company and we are satisfied

Reply from Booking Health™
Amazing Thank you
I was treated via Booking Health in Germany in Frankfurt am Main. All the staff were very friendly and helped me with all my needs. My interpreter took care of me 24 hours a day and I was also offered a transfer to the clinic and hotel. I am very satisfied and can only recommend anyone to plan the treatment with Booking Health.

Reply from Booking Health™
Thank you for all your help
Afsaneh has truly made this experience easier for us, we arrived for treatment for my mothers stage 4 cancer Colon Cancer almost 3 weeks ago. We were met by Afsaneh on the first day who was available to tell us about the programme we were on in more depth, she made communication clearer between us and the doctors and was able to answer any questions we have. At present, we are nearly at the end of our journey here and we are very much hopeful for the results we want. Dr Volga has been amazing, knowledgeable, understanding and trustworthy.

Reply from Booking Health™

Reply from Booking Health™
Thanks a lot
Thanks a lot! for the organization, for always being in touch. Help with the delivery of medicines.

Reply from Booking Health™
A very good experience in Frankfurt…
A very good experience in Frankfurt with Afsaneh.She made the whole day go smoothly and helped us with everything so that the treatment was very easy and went well.Most of the medical staff spoke English very well but we needed Afsaneh to make sure we understood all the medical terms and procedures.

Reply from Booking Health™
Just finished with my first 177LuPSMA…
Just finished with my first 177LuPSMA injusion which, I believe, went well. The driver was good, but some minor difficulty do to fact he spoke little English and I do not speak German. Sinaa, my translator, was excellent. It was obvious that she had a lot of experience in this area and helped fill out the paperwork. Nour and Tanja from Booking Health were very good as well.

Reply from Booking Health™
Houda and Nour were excellent friendly…
Health Bookings was excellent friendly and well planned and very very professional. Jason was an excellent driver and very funny. Overall an excellent experience and I will always recommend your services . 10 out of 10 service
I recently had the pleasure of working with Houda, my personal health coordinator during my Lu 177 treatments at Helios Clinic in Berlin, and I must say I was blown away by her level of care and attention to detail. From the moment I met her, I could immediately tell that she was incredibly friendly and genuinely interested in ensuring that my experience at the clinic was as comfortable and stress-free as possible.
Houda was extremely well-organized and always had everything I needed prepared and ready to go. From arranging transportation to working with the medical staff to ensure that my treatments went smoothly, she was truly an invaluable asset throughout my stay.
Of course, one of the highlights of my experience working with Houda was the delicious snacks she provided before admission. Not only were they healthy and nutritious, but they really helped to brighten up my day and make me feel cared for and appreciated.
Overall, I cannot praise Houda enough for the amazing job she did during my treatment at Helios Clinic. She is an incredible professional and an even better person, and I feel lucky to have had her support throughout my time at the clinic. Thank you, Houda, for all the amazing work you do!

Reply from Booking Health™
- Fast reply and excellent service.
- Fast reply and excellent service.
- Very well understanding of what needed and very curate information.
- Offering and finding multiple choices of treatment centres across the world.
- Fast reply and sufficient information from the chosen treatment centres.
Thank you very much

Reply from Booking Health™

Reply from Booking Health™
Amazing
Amazing
Hadil was most attentive to all my needs for my trips. She understood my concerns and addressed them in a professional manner that made both me and my wife comfortable and happy
I would recommend her to anyone who needs her services and believe she should be given more responsibility as she was proactive
Thank you Hadil

Reply from Booking Health™
Advanced assistance of Booking Health in our medical trip to Berlin
We recently used the services of BookingHealth to book a medical treatment in Berlin, and we couldn't be happier with the experience. From the moment we contacted them, their team was highly professional, knowledgeable, and responsive to all of my needs. Once we made our selection of doctors and treatment procedures, the team at BookingHealth took care of all the logistics, including scheduling appointments with doctors, hiring a translator, and arranging transfers. They kept us informed at every step of the process, ensuring everything went smoothly. During our stay in Berlin, the team at BookingHealth remained in constant contact with us, providing support and assistance whenever needed. Overall, we highly recommend BookingHealth to anyone needing medical treatment in Berlin or elsewhere.

Reply from Booking Health™
Booking Health helped my father get a second opinion in Germany
Booking Health helped us in bringing my father for a second opinion in Germany. Since the moment we reached the hospital, everything went smoothly, both the translator and the medical team were very professional. They have done everything to make sure my father gets all the recommended check-ups and to fit them in the time we had. We would definitely return to Booking Health if we ever needed again.
The only reason why i gave 4 and not 5 stars is due to some initial misunderstandings at the planning stage, which could've been avoided, but finally they were sorted out.

Reply from Booking Health™
Interpreter Afsaneh
Our interpreter Afsaneh was such a lovely person. She arrived at each appointment before us, she directed us to the right places and people at every step of the way and she showed genuine concern and compassion for my husband's health and condition. She was a gem.

Reply from Booking Health™
Abdullah Al-Arqsousi is a lovely man…
Abdullah Al-Arqsousi is a lovely man who helps us all the time and has a very good experience in cooperating with the health team .
We are very happy with Abdaullah.

Reply from Booking Health™
Big thanks for Reem and Hisham for…
Big thanks for Reem and Hisham for coordinating the treatment in Germany
And for all BH team

Reply from Booking Health™
Sina: a trustworthy person
I was really impressed by the professionalism of Booking Health, especially by Mrs Jana Lange( Patient Case manager) and Mrs Sina Radhi( interpreter). Sina was extremely supportive, courteous and thoughtful. She is s truly wonderful person. I felt very safe having her around me.

Reply from Booking Health™
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







