Booking Health™ Reviews 1,268

TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 52 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their helpfulness, positive attitude, and professionalism, highlighting their dedication to making the experience smooth and comfortable. The service provided is frequently described as excellent, with many people appreciating the thorough organization of treatment, travel, and accommodation, as well as the efficiency of the booking process. However, some people were dissatisfied with aspects of customer service and communication. Specific issues mentioned include slow responses, unanswered inquiries, and difficulties reaching a quality manager. Some customers also reported concerns about transparency regarding service fees and unexpected last-minute changes to medical appointments or travel arrangements.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the professionalism, kindness,... See more

Service

Users describe positive interactions with service. Customers consistently praise the smooth and professional... See more

Booking process

Customers had positive experiences with the booking process. Many reviewers expressed satisfaction with the... See more

Customer service

People report ambiguous experiences with customer service. Many customers praise the responsiveness,... See more

Customer communications

Clients share ambiguous opinions on contact. Some reviewers praise the expeditious communication, care, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Booking Health were fantastic from beginning to end. They made a very different situation so easy. The treatment, travel & hotels was organised from the amazing Monika & Julia. Our interpreter Aksana... See more

Rated 5 out of 5 stars

I/we cannot think of anything regarding the help we had received that might serve as constructive criticism. The service we received from both Monica & Julia was professional and thorough. They we... See more

Rated 5 out of 5 stars

Hello- We worked with Munira in Bonn for the second half of my husband’s (Neal Linnihan) cancer treatment, as arranged by Booking. Munira did such an excellent job, guiding us through each ste... See more


Company details

  1. Tour Operator
  2. Health Consultant

Written by the company

Booking Health ™ - the largest and most transparent medical tourism service in the world: 225 clinics in Germany, Austria, Switzerland, and more than 70,000 choices of medical programs at the client's choice. Booking Health™ provides a complete and orderly information on: The possibility of treatment in the context of the individual patient diagnosis All submitted online, medical centers, capable to carry out this treatment Full and final cost of treatment and accompanying services


Contact info

4.2

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Excellent support service

Excellent support service: met at the airport, provided an interpreter, everything on time, no delays. Qualified doctors, who managed to get an appointment.
I did not like the organization of medical services: the clinic was not the one we had chosen, the examination was incomplete. There was no calculations for the services, only a total amount of money, a package.

May 2, 2023
Unprompted review
Rated 1 out of 5 stars

Human health is a very sensitive area…

Human health is a very sensitive area and companies that provide services related to human health cannot have a bad comments, so everyone who plans to work with this company should read negative comments. In my case, after writing a negative comment, the company promised to resolve the issue, but the issue has not been resolved so far, they do not answer or react to the letters sent. A reliable company should try to solve all the problems after taking the money, but not this company. This company took money for services and promised to send me doctors opinion from the University Hospital Rechts der Isar. It's been 10 months, but I still haven't received anything. When will it be sent to me?
Companies like this should be checked by the German authorities to prevent people from being cheated in the future.
Answer to bookinghealth comment: You are lying even here, I have never before received the opinion from the clinic, you sent me just now after placing your comment.

July 7, 2022
Booking Health™ logo

Reply from Booking Health™

Dear Kristina,
The doctor opinion from the University Hospital Rechts der Isar was sent to you and we did send it again Kindly check your Email
wish you all the best

Rated 5 out of 5 stars

Excellent Medical Scheduling

Everything, from scheduling to the end, seem to have run smoothly.

May 9, 2023
Unprompted review
Booking Health™ logo

Reply from Booking Health™

Dear, Mr. Arroyo!

Thank you for your feedback.
We were happy to help you. We wish you good health and prosperity.
We stay in touch with you.

Your personal manager,
Michael Schmidt
Booking Health GmbH

Rated 5 out of 5 stars

Gratitude

I thank the team for their help in organizing treatment, quick response and organizing the treatment of Mikhail, this is the second time we have been treated through your company and we are satisfied

March 5, 2023
Unprompted review
Booking Health™ logo

Reply from Booking Health™

Oksana,

thank you for your review of our service! We wish Michael good health. Keep in touch. If necessary, we will always be happy to help.

Maria Stern
Travel Manager
Booking Health GmbH

Rated 5 out of 5 stars

Amazing Thank you

I was treated via Booking Health in Germany in Frankfurt am Main. All the staff were very friendly and helped me with all my needs. My interpreter took care of me 24 hours a day and I was also offered a transfer to the clinic and hotel. I am very satisfied and can only recommend anyone to plan the treatment with Booking Health.

May 2, 2023
Unprompted review
Booking Health™ logo

Reply from Booking Health™

Dear Sophia,

we are very thankful from our Team for such a great review!
We were glad to accompany you!
Wish you to stay healthy!

Kindly regards,
Booking Health Team

Rated 5 out of 5 stars

Thank you for all your help

Afsaneh has truly made this experience easier for us, we arrived for treatment for my mothers stage 4 cancer Colon Cancer almost 3 weeks ago. We were met by Afsaneh on the first day who was available to tell us about the programme we were on in more depth, she made communication clearer between us and the doctors and was able to answer any questions we have. At present, we are nearly at the end of our journey here and we are very much hopeful for the results we want. Dr Volga has been amazing, knowledgeable, understanding and trustworthy.

April 17, 2023
Unprompted review
Booking Health™ logo

Reply from Booking Health™

Dear Ms. Sugandhi
Thank you very much for your feedback, it is a great pleasure to assist you and happy that you could find answers to all your questions.
Thank you very much and wish for you good recovery
Your Travel manager
H. Zizi
Team Bookinghealth

Rated 5 out of 5 stars

Thanks a lot

Thanks a lot! for the organization, for always being in touch. Help with the delivery of medicines.

June 1, 2022
Unprompted review
Booking Health™ logo

Reply from Booking Health™

Roman,

thank you for your review of our service! We stay in touch with you. We wish good health to you and your loved ones.

Maria Stern
Travel Manager
Booking Health GmbH

Rated 5 out of 5 stars

A very good experience in Frankfurt…

A very good experience in Frankfurt with Afsaneh.She made the whole day go smoothly and helped us with everything so that the treatment was very easy and went well.Most of the medical staff spoke English very well but we needed Afsaneh to make sure we understood all the medical terms and procedures.

April 20, 2023
Unprompted review
Booking Health™ logo

Reply from Booking Health™

Dear Mr. Daniel,

Thank you very much for your feedback. It means a lot to us and we are thrilled to hear that you were satisfied with our services.

We appreciate your business and look forward to serving you again in the future.

Your Travel Manager                                                                                   Nour El Houda Khellaf                                                                                                                                                                                                 Booking Health Team 

Rated 5 out of 5 stars

Just finished with my first 177LuPSMA…

Just finished with my first 177LuPSMA injusion which, I believe, went well. The driver was good, but some minor difficulty do to fact he spoke little English and I do not speak German. Sinaa, my translator, was excellent. It was obvious that she had a lot of experience in this area and helped fill out the paperwork. Nour and Tanja from Booking Health were very good as well.

April 17, 2023
Unprompted review
Booking Health™ logo

Reply from Booking Health™

Dear Mr.Timothy,
thank you very much for your feed back it means a lot for us and we are very happy that you were satisfied with us.
Thank you
Your Travel manager
Nour El Houda Khellaf  Booking Health team

Rated 5 out of 5 stars

Houda and Nour were excellent friendly…

Health Bookings was excellent friendly and well planned and very very professional. Jason was an excellent driver and very funny. Overall an excellent experience and I will always recommend your services . 10 out of 10 service

I recently had the pleasure of working with Houda, my personal health coordinator during my Lu 177 treatments at Helios Clinic in Berlin, and I must say I was blown away by her level of care and attention to detail. From the moment I met her, I could immediately tell that she was incredibly friendly and genuinely interested in ensuring that my experience at the clinic was as comfortable and stress-free as possible.

Houda was extremely well-organized and always had everything I needed prepared and ready to go. From arranging transportation to working with the medical staff to ensure that my treatments went smoothly, she was truly an invaluable asset throughout my stay.

Of course, one of the highlights of my experience working with Houda was the delicious snacks she provided before admission. Not only were they healthy and nutritious, but they really helped to brighten up my day and make me feel cared for and appreciated.

Overall, I cannot praise Houda enough for the amazing job she did during my treatment at Helios Clinic. She is an incredible professional and an even better person, and I feel lucky to have had her support throughout my time at the clinic. Thank you, Houda, for all the amazing work you do!

April 14, 2023
Unprompted review
Booking Health™ logo

Reply from Booking Health™

Dear Daniel,
we are very thankful for your wonderful feedback about our job. It was our pleasure to accompany you during the treatment.
We wish you to stay healthy!
Have a lovely day! Kindest regards,

Your travel manager
Nour El Houda Khellaf
Booking Health team

Rated 5 out of 5 stars

- Fast reply and excellent service.

- Fast reply and excellent service.
- Very well understanding of what needed and very curate information.
- Offering and finding multiple choices of treatment centres across the world.
- Fast reply and sufficient information from the chosen treatment centres.
Thank you very much

April 8, 2023
Unprompted review
Booking Health™ logo

Reply from Booking Health™

Dear Khunaw Sadeq,

we thank you from the whole company for your positive feedback!
Stay always healthy!

With kindly regards,
Booking Health Team

Rated 5 out of 5 stars

Great communication

Great communication
Delivery on time

April 4, 2023
Unprompted review
Booking Health™ logo

Reply from Booking Health™

Dear Ahmed Abdelhamed,
thank you for your positive feedback!
With kindly regards,
Booking Health Team

Rated 5 out of 5 stars

Amazing

Amazing
Hadil was most attentive to all my needs for my trips. She understood my concerns and addressed them in a professional manner that made both me and my wife comfortable and happy
I would recommend her to anyone who needs her services and believe she should be given more responsibility as she was proactive
Thank you Hadil

March 31, 2023
Unprompted review
Booking Health™ logo

Reply from Booking Health™

Dear Mr. Ruleford,
Thank you very much for your feed back it is a pleasure to serve you well
We wish for you a good health
Your Travel manager
Nour El Houda Khellaf
Team Booking Health

Rated 5 out of 5 stars

Advanced assistance of Booking Health in our medical trip to Berlin

We recently used the services of BookingHealth to book a medical treatment in Berlin, and we couldn't be happier with the experience. From the moment we contacted them, their team was highly professional, knowledgeable, and responsive to all of my needs. Once we made our selection of doctors and treatment procedures, the team at BookingHealth took care of all the logistics, including scheduling appointments with doctors, hiring a translator, and arranging transfers. They kept us informed at every step of the process, ensuring everything went smoothly. During our stay in Berlin, the team at BookingHealth remained in constant contact with us, providing support and assistance whenever needed. Overall, we highly recommend BookingHealth to anyone needing medical treatment in Berlin or elsewhere.

March 20, 2023
Unprompted review
Booking Health™ logo

Reply from Booking Health™

Dear Akhror,
thanks for the high rating of our service! We stay in touch with you. We wish you good health. If necessary, we will always be happy to help.
With kindly regards,
Maria Stern

Rated 4 out of 5 stars

Booking Health helped my father get a second opinion in Germany

Booking Health helped us in bringing my father for a second opinion in Germany. Since the moment we reached the hospital, everything went smoothly, both the translator and the medical team were very professional. They have done everything to make sure my father gets all the recommended check-ups and to fit them in the time we had. We would definitely return to Booking Health if we ever needed again.
The only reason why i gave 4 and not 5 stars is due to some initial misunderstandings at the planning stage, which could've been avoided, but finally they were sorted out.

March 6, 2023
Unprompted review
Booking Health™ logo

Reply from Booking Health™

Dear Monica,
Thank you very much for your great feedback.
It was a pleasure to assist you.
Feel free to contact us in case of any questions.

Have a lovely day! Kindest regards,

Your travel manager
Nour El Houda Khellaf
Booking Health team

Rated 5 out of 5 stars

Interpreter Afsaneh

Our interpreter Afsaneh was such a lovely person. She arrived at each appointment before us, she directed us to the right places and people at every step of the way and she showed genuine concern and compassion for my husband's health and condition. She was a gem.

March 10, 2023
Unprompted review
Booking Health™ logo

Reply from Booking Health™

Dear April ,

we are very thankful for your wonderful feedback about our job. It was our pleasure to accompany you during the treatment.
Have a lovely day! Kindest regards,

Your travel manager
Nour Elhouda Khellaf
Booking Health team

Rated 5 out of 5 stars

Abdullah Al-Arqsousi is a lovely man…

Abdullah Al-Arqsousi is a lovely man who helps us all the time and has a very good experience in cooperating with the health team .
We are very happy with Abdaullah.

February 26, 2023
Unprompted review
Booking Health™ logo

Reply from Booking Health™

Dear Mr. Nabil
thank you very much for your feed back it means a lot for us and we are very happy that you were satisfied with us.
Thank you
Your Travel manager
Hishem Zizi
Booking Health team

Rated 5 out of 5 stars

Sina: a trustworthy person

I was really impressed by the professionalism of Booking Health, especially by Mrs Jana Lange( Patient Case manager) and Mrs Sina Radhi( interpreter). Sina was extremely supportive, courteous and thoughtful. She is s truly wonderful person. I felt very safe having her around me.

February 27, 2023
Unprompted review
Booking Health™ logo

Reply from Booking Health™

Dear Magdalena,
we are very thankful for your wonderful feedback about our job. It was our pleasure to accompany you during the treatment.
We wish you to stay healthy!
With kindly regards,
Booking Health Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look