Last minute flight cancellation ... late on a Wednesday evening. Took under 45 minutes to create an account, speak to a representative, secure a car and driver to load up to make a 4 hour trip arrivi... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We asked Brian to make sure he did not arrive with our guest before a certain time. He so kindly responded and arrived exactly when we wanted him to. Brain has been our chauffeur several times for... See more
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Not only is the process of booking the ride itself is so easy and efficient, but the customer service is extremely responsive and timely. Our driver Jose went above and beyond to cater to the needs of... See more
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Had a wonderful experience using Bookinglane! I had to schedule last minute car service for clients in San Francisco during Super Bowl week and I wouldn't have been able to without Bookinglane. Their... See more
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Company details
Written by the company
Bookinglane provides professional chauffeur and ground transportation services for airport transfers, corporate travel, major events, and private occasions. Designed for both individual travelers and large groups, the platform focuses on reliability, clear communication, and well-coordinated service from start to finish. Whether it’s executive travel, conference transportation, sporting events, concerts, or private gatherings, every trip is managed with attention to timing, discretion, and comfort. Experienced chauffeurs ensure a smooth and polished experience throughout the journey. Bookinglane offers a streamlined, click-and-go transportation solution that supports groups of any size — from executive sedans and SUVs to Sprinter Vans and charter buses. The focus remains on dependable service, professional standards, and a travel experience you can trust.
Contact info
447 Sutter St, 94108, San Francisco, United States
- +1(415) 384-5039
- info@bookinglane.com
- bookinglane.com
4.5
Excellent
241 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 1 week
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great service
January 2, 2025
Reply from Bookinglane
Thank you very much for your feedback. We are looking forward to providing you with our service again!
Omer waited for me to deal with a lost…
Omer waited for me to deal with a lost bag at the airport, he found me waiting for him with no confusion, I felt safe with his driving, and he got me home quickly.
December 28, 2024
Reply from Bookinglane
Thank you very much for your feedback. We are looking forward to providing you with our service again!
Fantastic
Fantastic! Pick up at Santa Rosa airport at 11:00 PM for 3 senior ladies. Driver there and assisted passengers and baggage. All I. The midst of a torrential downpour in the pitch black darkness.
#1 driver and service!
December 26, 2024
Reply from Bookinglane
Thank you very much for your feedback. We are looking forward to providing you with our service again!
User friendly site and smooth experience!
User friendly website and everything went smoothly with the bookings. Will definitely use again in the future!
December 24, 2024
Reply from Bookinglane
Thank you very much for your feedback. We are looking forward to providing you with our service again!
Amazing customer experience- first…
Amazing customer experience- first class all the way.
December 23, 2024
Reply from Bookinglane
Thank you very much for your feedback. We are looking forward to providing you with our service again!
Our driver was very friendly and…
Our driver was very friendly and helpful. He was there both times early for pickup and drop off. The Cadillac SUV was incredibly comfortable and spotless. Great service over all!
December 20, 2024
Reply from Bookinglane
Thank you very much for your feedback. We are looking forward to providing you with our service again!
Driver was excellent
December 22, 2024
Reply from Bookinglane
Thank you very much for your feedback. We are looking forward to providing you with our service again!
Great experience
Great experience! The car was clean and showed up on time, which I really appreciated. The driver was super polite and made the whole ride very comfortable. I’m really happy with the service and would definitely use them again.
December 19, 2024
Unprompted review
Reply from Bookinglane
Thank you very much for your feedback. We are looking forward to providing you with our service again!
Excellent service
The driver was on time, extremely courteous, and I felt very safe with his driving skills.
December 20, 2024
Reply from Bookinglane
Thank you very much for your feedback. We are looking forward to providing you with our service again!
Absolutely fabulous experience
Absolutely fabulous experience. I felt
Like royalty. The driver was on time, picked up my luggage from the carousel and helped
Me in and out of the vehicle. Brought me straight to my door and unloaded my luggage into the garage. Also he stopped and allowed me to purchase something to eat. I will be using this service again and again. Thank you for a wonderful experience
December 20, 2024
Reply from Bookinglane
Thank you very much for your feedback. We are looking forward to providing you with our service again!
Reply from Bookinglane
Thank you very much for your feedback. We are looking forward to providing you with our service again!
Reply from Bookinglane
Thank you very much for your feedback. We are looking forward to providing you with our service again!
the driver down here was very nice
December 18, 2024
Reply from Bookinglane
Thank you very much for your feedback. We are looking forward to providing you with our service again!
Executive Traveling International
This was booked for an executive in our company traveling here from Shanghai. I was very impressed with the service from our driver even before pick up. I was notified of a flight delay and called the driver to update him, but he had already been aware and communicated his plans for pick up as well as his location once he would arrive. The driver was very patient while my supervisor waited to get through customs and was very helpful from the very beginning of their interactions! My supervisor was highly impressed with the drivers positive behavior, careful driving, and wonderful communication during the trip. He was very happy with the accommodations, as was I! I will be using your services again whenever I can, and recommending you to as many others as possible. Keep up the amazing work!
November 14, 2024
Reply from Bookinglane
Thank you very much for your feedback. We are looking forward to providing you with our service again!
Drivers were excellent / Lacked communication
2 Drivers were excellent. Ron was great! Tried their best to help arrange for all guest to get into 2 vehicles when 3 were reserved.
When calling direct line, always went to voicemail. Communication took some time to get back, especially when we were waiting for the arrival.
I ordered a SUV (paid extra) and a town car came. Women on the phone told me they use both cars, but that's not what I reserved for my guests to be comfortable.
Third SUV that I reserved never came, I received a text 5 minutes after the pick-up time that they arrived.
Unfortunately for the executives traveling, I will not be using your service in the future. I have worked with many car services and my advice would be to have more communication via text and email, and to arrive 10 minutes before pick up time.
November 6, 2024
Reply from Bookinglane
Hi Michele,
Thank you for sharing your feedback with us. We’re glad to hear that two of our chauffeurs, including Ron, provided a positive experience for you and your guests. We take all feedback seriously as we continually strive to improve our services.
We regret that there were challenges with the communication for your third chauffeur. Our chauffeurs are committed to arriving early as part of our professional standards, which is why the third chauffeur arrived 30 minutes before the scheduled pick-up and reached out to the passenger via text immediately. Unfortunately, they received no response and had difficulty reaching you on the contact number provided, which appears to have been different from the one you used to reach dispatch. Our dispatcher was also attempting to locate the third chauffeur at that time to ensure timely service.
Regarding vehicle preferences, we aim to meet specific requests, though in rare situations adjustments may be made based on availability. We apologize if this did not meet your expectations and for any inconvenience caused by these adjustments.
We understand your comments about communication preferences and are always exploring ways to enhance our response time and availability. Our team will review your suggestions, particularly regarding text and email updates, as we work to strengthen our communication practices.
Thank you once again for your constructive feedback. We wish you and your executives all the best in future travels, and we appreciate the opportunity to have served you.
Best regards,
Bookinglane Team
Failure to pick up on return trip
The initial pickup from the airport went well. On the way from the airport, the driver assured me they would have a driver for my early return trip back to the airport. However, no one showed up for my return trip to the airport. I had to take a taxi instead. I texted the driver with no response. A refund for the return part of the trip should be granted.
September 21, 2024
Unprompted review
Reply from Bookinglane
Dear Customer,
Please accept our apologies for any inconvenience caused. We conducted an investigation but were unable to find details about your trip. To help us resolve this issue as quickly as possible, could you please provide us with more information, such as the reservation number, by emailing us at info@bookinglane.com?
Sincerely,
Bookinglane Team
Smooth Ride / Great Service
Our driver Claudia was very nice and provided great information about the area.
September 3, 2024
Reply from Bookinglane
Thank you very much for your feedback. We are looking forward to providing you with our service again!
Reply from Bookinglane
Thank you very much for your feedback. We are looking forward to providing you with our service again!
Reply from Bookinglane
Thank you very much for your feedback. We are looking forward to providing you with our service again!
Driver was friendly and patient
August 23, 2024
Reply from Bookinglane
Thank you very much for your feedback. We are looking forward to providing you with our service again!
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