Last minute flight cancellation ... late on a Wednesday evening. Took under 45 minutes to create an account, speak to a representative, secure a car and driver to load up to make a 4 hour trip arrivi... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We asked Brian to make sure he did not arrive with our guest before a certain time. He so kindly responded and arrived exactly when we wanted him to. Brain has been our chauffeur several times for... See more
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Not only is the process of booking the ride itself is so easy and efficient, but the customer service is extremely responsive and timely. Our driver Jose went above and beyond to cater to the needs of... See more
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Had a wonderful experience using Bookinglane! I had to schedule last minute car service for clients in San Francisco during Super Bowl week and I wouldn't have been able to without Bookinglane. Their... See more
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Company details
Written by the company
Bookinglane provides professional chauffeur and ground transportation services for airport transfers, corporate travel, major events, and private occasions. Designed for both individual travelers and large groups, the platform focuses on reliability, clear communication, and well-coordinated service from start to finish. Whether it’s executive travel, conference transportation, sporting events, concerts, or private gatherings, every trip is managed with attention to timing, discretion, and comfort. Experienced chauffeurs ensure a smooth and polished experience throughout the journey. Bookinglane offers a streamlined, click-and-go transportation solution that supports groups of any size — from executive sedans and SUVs to Sprinter Vans and charter buses. The focus remains on dependable service, professional standards, and a travel experience you can trust.
Contact info
447 Sutter St, 94108, San Francisco, United States
- +1(415) 384-5039
- info@bookinglane.com
- bookinglane.com
4.5
Excellent
241 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 1 week
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Easy and convenient
We loved the ease of booking and the incredibly knowledgeable and helpful people we worked with while traveling.
August 16, 2024
Reply from Bookinglane
Thank you for your wonderful review! We're thrilled to hear that you found the booking process easy and our team helpful and knowledgeable. It's always our goal to provide a seamless and enjoyable experience for our travelers. We look forward to serving you again on your future travels!
I was told there was going to be a $58…
I was told there was going to be a $58 charge for additional wait time. However, upon reviewing my bill, I noticed a $78 charge. I wish I could show a screenshot to prove my point. Unfortunately, I do not recommend this car service.
August 17, 2024
Unprompted review
Reply from Bookinglane
Dear Katie,
Thank you for sharing your feedback. We apologize for any inconvenience this situation may have caused.
The quoted hourly rate for the chauffeur service was $58. However, according to the time logs and text exchanges, the waiting time extended beyond the initial hour while you were at the salon. Consequently, the final charge was adjusted to $78, reflecting the pro-rated rate for the additional waiting time.
We understand this may not have been clear initially, and we regret any dissatisfaction. Please know that waiting time is billed as per our service policy, and we aim to be transparent in all charges.
If you have any further questions or concerns, please feel free to reach out.
Best regards,
Bookinglane team
Excellent flexibility and communication…
Excellent flexibility and communication regarding a change in time, excellent driver.
August 9, 2024
Reply from Bookinglane
Thank you very much for your feedback. We are looking forward to providing you with our service again!
This was a wonderful experience
This was a wonderful experience. It was last minute and they came through. I did ask for an infant seat and they brought a booster so that was unfortunate. He was very apologetic and incredibly kind. Hopefully they won’t make that mistake again but all in all it was truly a great experience.
August 1, 2024
Reply from Bookinglane
Thank you very much for your feedback. We are looking forward to providing you with our service again!
Used you for a long distance ride…
Used you for a long distance ride service. First time I submitted no one responded and it just timed out. Second time worked ok. Contact was made and driver was on time and professional.
July 24, 2024
Reply from Bookinglane
Thank you very much for your feedback and for choosing our service. We apologize for the inconvenience you experienced with your initial submission. The reason your first reservation didn't go through was that it was submitted around 3:00 am, only 40 minutes prior to the pick-up time for an interstate ride.
We're glad to hear that your second attempt went smoothly and that the driver was punctual and professional. We are constantly striving to improve our services and appreciate your patience.
If you have any further comments or need assistance in the future, please do not hesitate to reach out.
Great service provided.
The car was immaculately clean. The driver was friendly and kept in communication with me while our flight was delayed.
July 17, 2024
Reply from Bookinglane
Thank you very much for your feedback. We are looking forward to providing you with our service again!
Reply from Bookinglane
Thank you very much for your feedback. We are looking forward to providing you with our service again!
Great chauffeur service, easiest booking process, best customer support
I can't say enough about the awesome experience I had. I reserved a pickup from SFO, and despite my flight being delayed, my chauffeur was already aware thanks to Bookinglane's flight tracking system. My chauffeur, Sam, was on time and promptly texted me about his arrival. He sent detailed instructions on where to meet him and then helped with my luggage. We had the most pleasant conversation. Also, their customer support is very helpful. Definitely recommend and will use their services again!
July 9, 2024
Unprompted review
Reply from Bookinglane
Thank you very much for your feedback. We are looking forward to providing you with our service again!
Great service and communication
Great service and communication. Clean car. Would definitely use again
July 12, 2024
Reply from Bookinglane
Thank you very much for your feedback. We are looking forward to providing you with our service again!
Exceeded expectations
Prompt. Polite. Clean. Accommodated a challenging, last minute request.
July 7, 2024
Reply from Bookinglane
Thank you very much for your feedback. We are looking forward to providing you with our service again!
No one picked me up
No one picked me up. I will never use your company again. I am thankful that I did get a complete refund for my credit card company.
July 5, 2024
Excellent
Driver was waiting for us at the airport and communication up to that point was excellent. Highly recommend.
June 13, 2024
Reply from Bookinglane
Thank you very much for your feedback. We are looking forward to providing you with our service again!
Surprise £18 Additional parking charge…
We paid a premium and then had to pay additional parking when we were on time and this should in our opinion be included
June 13, 2024
Reply from Bookinglane
Hi Steven,
Thank you so much for your feedback, it’s very important to us. Please accept our apologies for any inconvenience. We understand that you may be disappointed, but the additional charge was applied by the driver based on his receipt, including the credit card processing fee. If you have any questions, feel free to email us at info@bookinglane.com.
Best regards,
Bookinglane team
Reply from Bookinglane
Thank you very much for your feedback. We are looking forward to providing you with our service again!
Lovely customer support and excellent…
Lovely customer support and excellent chauffeurs.
May 17, 2024
Unprompted review
Reply from Bookinglane
Thank you very much for your feedback. We are looking forward to providing you with our service again!
Highly recommend!
Our driver was fast to respond to text messages confirming pick up times and super nice!
May 20, 2024
Reply from Bookinglane
Thank you very much for your feedback. We are looking forward to providing you with our service again!
Best driver service I have ever had.
Service was very, very good. My daughter had a wonderful time at her Sr. Ball and Andrei was a great driver. If I was to use the service again, I really would like Andrei to be the driver. 5 Stars all around. Great, Great, Great.
May 12, 2024
Reply from Bookinglane
Thank you very much for your feedback. We are looking forward to providing you with our service again!
100/10
Such great service, he was prepared, polite and patient! Couldn’t have asked for a better driver.
May 1, 2024
Reply from Bookinglane
Thank you very much for your feedback. We are looking forward to providing you with our service again!
Worst black car service! No CS!
Booked a car on behalf of my boss for a very simple pick up and drop off with one stop--normally a breeze, would have taken no more than 30-45 minutes. I've booked this multiple times via other services but decided to try Bookinglane.
Was given the incorrect information for the driver, my phone calls to the company to get updated/correct information were not answered (sent to VM over 5 times) and was not able to get ahold of anyone in a timely fashion to confirm car/driver details. My boss, a CEO, goes through me for all of his car details and I was given nothing except the (incorrect) phone number of the driver. The app was also next to useless, it doesn't track where the driver is, what car they are driving, license plate number, etc.
Most car services--Uber, Blacklane, private limo companies, etc, give the booker AND the rider all potential necessary information! I've had previous issues with those other options but considering this was 4x more expensive than comparable options from Uber Black and $50 more than similar from Blacklane, I don't understand why there is not immediately available customer service nor a clearer picture of what you're booking!
I'll add, there were multiple errors while trying to book this basic one-way ride on the website, including not being able to take the CVV of my AMEX as it has 4 digits instead of 3. Should have taken the hint that my business wasn't wanted!
April 24, 2024
Unprompted review
Reply from Bookinglane
Thank you for your feedback, and we sincerely apologize for the inconveniences you experienced during your recent booking with us. It's clear we fell short of delivering the high-quality service you expected and deserved.
Regarding the issue with the CVV, our system typically accepts both 3 and 4-digit codes, and we are unsure what went wrong in this instance. We are currently investigating this anomaly and will ensure our booking system is more accommodating to all credit card formats to prevent such issues in the future.
We also apologize for the mix-up with the driver's contact information and the lack of timely responses when you sought assistance. This is not the standard of service we aim to provide. We have addressed the error in updating the driver's details in our system and are putting measures in place to ensure that all information is accurately communicated going forward.
For customer service, we agree that all information should be updated in the app automatically. We are working on integrating this feature to ensure real-time updates and accuracy, enhancing our app to provide a seamless and transparent experience for both bookers and riders.
Concerning customer service, we understand how critical it is to be available when our clients need us. We are looking into why your calls were not attended to promptly and are committed to improving our responsiveness to ensure that every client receives the attention and support they need without delay.
We value your business and are taking these issues seriously as part of our efforts to improve our service. Thank you for bringing these matters to our attention. If there's anything more we can do to assist you or to regain your trust, please do not hesitate to reach out.
Great service
Very good service . On time and professional. Good car. He was very responsive
April 20, 2024
Reply from Bookinglane
Thank you very much for your feedback. We are looking forward to providing you with our service again!
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