Booksibreaks Reviews 185

TrustScore 4 out of 5

4.2

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Rated 4 out of 5 stars

The hotel was lovely & historic & we had a spacious room. The continental breakfast was perfect as well as evening meals. Prosecco on arrival was nice touch and the staff were polite. Only niggles:... See more

Rated 5 out of 5 stars

We had a fabulous stay at Monteith on the Lake Hotel - part of the Karma Group. The staff were so friendly & welcoming- it was my hubby’s birthday & they had decorated our room with banners & ballooo... See more

Company replied

Rated 1 out of 5 stars

Refused to put things spoken about over the phone into writing. Told us our child could be booked onto the holiday "at a later date for just £60" then when came to book the holiday said this was... See more

Rated 5 out of 5 stars

We went to Karma Lake of Menteith for 4 nights in late October with our dog.. Beautiful Deluxe suite overlooking serene lake.. Staff went above & beyond giving us a warm welcome.. Continental breakfas... See more

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4.2

Great

TrustScore 4 out of 5

185 reviews

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Replied to 50% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Not too good to be true.

Had a great, quiet week in Bavaria with booksi. Wonderful staff, lovely location a short walk from the lake.
Excellent breakfast.
Outstanding value.
So impressed I have bought 4 weeks for the next year with books.

September 16, 2024
Unprompted review
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Reply from Booksibreaks

Thank you for taking time to give this review, we are very pleased to hear that you enjoyed your break, and that you had such a good time.

Rated 4 out of 5 stars

Short break

Great staff , quiet location ,excellent food .
Ticked all the boxes for a retreat

September 5, 2024
Unprompted review
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Reply from Booksibreaks

Thank you for your review - we are pleased that you enjoyed your stay.

Rated 5 out of 5 stars

Lovely mini break

Was very sceptical when I first got a call from Bookski Breaks and was unsure whether to book.

Glad we did decide to go ahead and for £200 for four nights including breakfast it was a bargain. We did undertake the sales meeting we had agreed to but didn’t feel under any pressure and Ruben couldn't have been nicer.

August 18, 2024
Unprompted review
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Reply from Booksibreaks

Thank you, we are so happy to receive this feedback, and and pleased that we were able to exceed your initial expectations.

Rated 5 out of 5 stars

Hotel room was like royalty staff was…

Hotel room was like royalty staff was very friendly and helpful would highly recommend this great stay to friends and family best service I have ever received

August 19, 2024
Unprompted review
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Reply from Booksibreaks

Thank you for such a glowing review, it is always heart-warming to hear this sort of feedback - so glad you enjoyed your break.

Rated 5 out of 5 stars

Karma Bavaria through Booksi

We recently spent a week in Karma Bavaria, and had an amazing time! Booksi are a trustworthy site, we stayed well informed all the way through, and our experience with Karma exceeded our expectations. Highly recommended!

August 18, 2024
Unprompted review
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Reply from Booksibreaks

Thank you! Customer satisfaction is extremely important to us, and this review shows that we are keeping our standards high. So glad you enjoyed your break.

Rated 4 out of 5 stars

Very pleasant staff and welcoming on…

Very pleasant staff and welcoming on arrival accommodation was in a beautiful area room was of a standard level but that was because we were not members overall a lovely stay.

August 12, 2024
Unprompted review
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Reply from Booksibreaks

Thank you for your honest review, we are glad to hear you enjoyed your break, we are always looking for ways to improve and will take your comments re the 'standard' room onboard.

Rated 5 out of 5 stars

First class service! Customer focused.

I dislike pushy sales people, Booksibreaks are the opposite. They listened to my needs, concerns and helped find the right hotel, dates and even cheapest flights for my holiday. Really first class service.

August 4, 2024
Unprompted review
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Reply from Booksibreaks

Thank you for your comments, it is very much appreciated by our whole team, who do strive to provide the best options to meet our clients' needs.

Rated 5 out of 5 stars

Trustful and efficient

Bookssibreaks offerd us a wonderful offer for a holiday in Scotland. Very happy with the hotel standards, amazing food, brilliant customer service. The whole process was quick and smooth, we definitely recommend them.

August 1, 2024
Unprompted review
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Reply from Booksibreaks

Thank you so much for your review, very happy to hear how much you enjoyed your break and that you would recommend us too.

Rated 4 out of 5 stars

The setting was amazing

The setting was amazing
We found the staff and even neighbours we interacted with very friendly

August 7, 2024
Unprompted review
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Reply from Booksibreaks

Thank you for your review - it sounds like you really enjoyed your break, which is the most important thing for us.

Rated 5 out of 5 stars

Very helpful very nice hotel

Very helpful, very polite
The hotel was so nice and friendly always clean, when asked a question they had or would get an answer as soon as possible.
We highly recommend the Karma experience and would love to try again in a year or two.

July 31, 2024
Unprompted review
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Reply from Booksibreaks

Thank you for your review - we are glad that your break was enjoyable.

Rated 5 out of 5 stars

Nothing was too much

Just come back from the Karma Salford Hall using Booksibreaks. We were a little nervous at first as didnt know what to expect but we took a gamble and it certainly paid off. The hotel was lovely, maybe a little old for our liking but it gave that vibe of history.
The staff at Booksibreaks were 2nd to none and helped us right from the get go, even helping out with the small things.
All in all we had a wonderful experience when we werent expecting alot.

June 28, 2024
Unprompted review
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Reply from Booksibreaks

Thank you for your honest review! We are very happy to have exceeded your expectations.

Rated 1 out of 5 stars

Follow up

As before this company does not even have the decency to contact you back to try and resolve our complaint?

July 10, 2024
Unprompted review
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Reply from Booksibreaks

Apologies for the delay in replying to this - please could you call us on the free phone number 0800 1026750 and we will try to assist you.

Rated 4 out of 5 stars

Excellent Friendly Customer Services

Excellent Friendly Customer Services, the booking staff where very helpful and clear on the type of break we booked. They came over as honest and genuinly wanted to help up book. We have not been to the hotel yet but the booking process was Excellent.

June 26, 2024
Unprompted review
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Reply from Booksibreaks

Thank you for your review - its good to know you were happy with our process.

Rated 5 out of 5 stars

Booksi BOOK IT

Booksi BOOK IT

fantastic service all round. phones are answered timeously , staff are knowledagle and professional. Kirsten went over and beyond with dealing with our hotel, and we thank you and your team !

June 25, 2024
Unprompted review
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Reply from Booksibreaks

Thank you for taking the time to write this- your review means a great deal to us.

Rated 5 out of 5 stars

Great helpful team

June 18, 2024
Unprompted review
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Reply from Booksibreaks

Thank you for taking the time to write a review. We appreciate all feedback and we look forward to getting you away! Regards, Booksi Breaks.

Rated 5 out of 5 stars

3 day mini break

I received a telephone call from this company, I am so glad I did. I look forward to using this company in the future. Members of staff have been very helpful and explained everything thoroughly. They dealt with my questions and queries very professionally

June 10, 2024
Unprompted review
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Reply from Booksibreaks

Thank you for taking the time to speak with us and leave this review! We appreciate the feedback. Regards, Booksi Breaks.

Rated 5 out of 5 stars

Very cooperative and willing to please…

Very cooperative and willing to please their client .Many thanks for kind help and support.

June 7, 2024
Unprompted review
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Reply from Booksibreaks

Thank you for booking with us! If anything else is needed please get in touch. Regards, Booksi Breaks.

Rated 1 out of 5 stars

I was sold a 4 day 3 night stay in the…

I was sold a 4 day 3 night stay in the UK, which was on a promotional offer, but I was never advised at all, that before purchasing it, I would not be able to canx it if I changed my mind or if something came up later on. I had sent 3-4 emails asking for a refund, but had to call after no response, to be told I can’t get a refund whatsoever, which is totally unacceptable.. They take ur money without giving you the full information even to the point I was told the offer was £199 all in, to be then told by another person it’s plus VAT. So without getting any help from them, I wanted to know what I can do to get my money back.

May 14, 2024
Unprompted review

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