Price. Other features are also important. But one thing pop out you asking Does my car has non clone immobiliser that requires PIN or ADR. That question was never asked. It put me in difficulty to con... See more
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Review summary
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What people talk about most
Reviews shaping this summary
It was quick and easy and a lot cheaper than my previous firm qouted
Registering with Boom for my car insurance was pretty straightforward. The premium was competitive, about £15 a month less than what I was paying before so made sense.
Nice service, reasonable price, quick quote response,easy process to complete the questionnaire and sign the contract. Definitely will recommend Boom to my friends and colleagues.
4.3
Excellent
8K reviews
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I got my car insurance very quickly
I got my car insurance very quickly. I'm very happy.
April 21, 2026
Easy sign up and very user friendly
Easy sign up and very user friendly. Signing up online also saved a lot of time as one could read through it on own time. Good prices
April 21, 2026
Quoted a reasonable price and was easy to set up app to receive documents
Quoted a reasonable price, quick and easy to set up my account to receive documents, have had no problems with the company
March 2, 2026
You are having a great time.
April 12, 2026
Boom offered me the best car insurance…
Boom offered me the best car insurance comparing with 100 of insurance companies. Thank you for the opportunity.
April 20, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Incredibly poor customer service
Incredibly poor customer service, no phone contact, no timestamps on chat service (a cynic would say by design). Just get "no agents are available" and told to email (which they also don't respond to) - edit post boom reply: this is the first contact I have had from them (on this website of all places) seems they care when it's public.
April 21, 2026
Unprompted review
Reply from boom
Hi Ryan,
We're sorry to hear about the experience you've had.
Thank you for responding, we would like to investigate what's happened, so please could you respond to our request for more information (incl. your policy number), so that we can locate your policy and look into this.
If you'd like to contact our complaints team in the meantime, you can find their contact details at https://www.boom.co.uk/complaints/
Team boom
good affordable premium insurance
good affordable premium insurance.
my second time back to boom.
AAA
April 20, 2026
I completed my insurance online
I completed my insurance online, and the whole process was very easy and straightforward. Everything was clear, quick, and hassle-free. Highly satisfied with the experience.
April 13, 2026
Ridiculous and pisstake with the…
Ridiculous and pisstake with the timeframe everything was handled never use this company again
June 13, 2025
Reply from boom
Hi Aaron,
We're sorry to hear you're unhappy with your experience.
A complaint has been logged with our claims team and they will be in contact to discuss your complaint.
If you'd like to contact then in the meantime, their contact details are claims@key.claims
Team boom
Easy to navigate through the steps
Easy to navigate through the steps, feels like the right choice for me
April 11, 2026
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