Excellent customer service from Shivonne Singh who has obviously been well-trained, was highly efficient, friendly and reassuring that she could sort my problem out. Should go far within the company... See more
Boost
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See what reviewers are saying
shocking, simply shocking- no joined up thinking within Boost. Passed between departments with nobody actually taking ownership just blaming each other. Left with no Gas for several days due to repeat... See more
Company replied
My experience was sorted quickly and efficiently and made my day! Sorted my issues out straightaway and was very informative I couldn’t have asked for a better person to help me! Tennelle is amazing!... See more
Aidan was from the beginning of our phone call last week eager to assist with our query and arrange the necessary refund for us. He arranged to call us back today with the information that we needed f... See more
Company details
About Boost
Written by the company
Thanks for visiting Trustpilot. Unfortunately, it’s not possible to leave a review here anymore because the company’s website has closed. Feel free to contact us if you have any questions.
Contact info
United Kingdom
- boostpower.co.uk
Operator was very patient and explained…
Operator was very patient and explained thoroughly what I needed to know.
Split winter payment between gas and electric for me.
October 15, 2024
Tenelle was lovely and helped me…
Tenelle was lovely and helped me swiftly and politely with my problem topping up
October 14, 2024
Unprompted review
Very helpful understood everything she…
Very helpful understood everything she explained to us It was reassuring for people of our age to receive such patience that Jane showed throughout our phone conversation
October 10, 2024
Late opening times which is handy
Really good customer service and late opening hours and it's handy getting a text when you're prescription ready for collection
October 7, 2024
Excellent Service
Shaun was a great help. He patiently walked me through the process, answering all my questions clearly. Thanks to his expertise, I was able to resolve my issue quickly.
October 9, 2024
Reply from Boost
Hi Oluwafunmilola,
That's great to hear! I'm really pleased your issue was sorted and your questions answered - I'll feed this back to Shaun and the team.
Thanks,
Garry
Top up issue
Ive had a great experience with boost they helped me very quickly with my problem.
October 7, 2024
Unprompted review
the man I spoke to was very helpful.
the man I spoke to was very helpful.
everything about my move has been arranged
thank you
October 7, 2024
Ovo experience
Shaun was very helpful and informative and helped me get the best deal / services I needed.
October 7, 2024
NO SUPPLY FOR 2 MONTHS
Leaving me without supply going on 2 months now, Top up key and Cards not being sent/ not working. Not giving us emergency credit just advising they can send a new key a card by post. Absolutely shocking. Asked if there's anything we can do as we need supply asap the response i got 'not really.' how cheeky can you be!!!!
October 4, 2024
Unprompted review
Reply from Boost
Hi Chloe, I'm so dreadfully sorry that you've been off supply for long - this is a catastrophic oversight on our part.
I've raised a complaint on your behalf. You can find our Complaint Handling Procedure here: https://bit.ly/3DcsZdj
I've asked for your account information through here so I can urgently take a look into this for you and see why we haven't sent the cards that you need.
In the meantime you can also book an emergency appointment to get back on supply, we'll have someone out to you within 3 hours - please call our sister company OVO on 0330 175 9669.
Thanks,
Fionn
shocking, poor service, no joined up thinking
shocking, simply shocking- no joined up thinking within Boost. Passed between departments with nobody actually taking ownership just blaming each other. Left with no Gas for several days due to repeated Boost failings, I had to constantly chase Boost and actually offer them solutions. Would i ever use Boost again...never whilst i'm still breathing
November 1, 2023
Reply from Boost
Hi there Steve,
Thanks so much for getting in touch with us, I'm very sorry to hear about any ongoing frustration or distress that we've caused you, especially if you've been left without gas and I do hope that you now have gas in your home.
I've raised a complaint on your behalf to reflect this and the following link will take you to our internal complaints procedure and what you can expect from us whilst we are investigating your complaint: https://www.ovoenergy.com/feedback
I'd be more than happy to help with this in any way I can, and so I've also sent you an email. When you can, please reply to it within the next three days with your full name, full address including postcode and either your date of birth or account number and I'll respond to you here ASAP.
Thanks,
Jasper
The lady who dealt with me was very…
The lady who dealt with me was very helpful and she put my mind at ease with the information that she provided,i am so grateful to her for assisting me, thank you.
October 1, 2024
Excellent work Shivonne from Ovo energy
Shivonne from Ovo energy was really helpful with resolving the issue with my meter.
She is excellent at what she does.
October 1, 2024
Unprompted review
Adviset was very helpful respectful and…
Adviset was very helpful respectful and well mannered.
October 1, 2024
Nick was very polite and very helpful…
Nick was very polite and very helpful thank you so much! ☺️
September 30, 2024
Lynne was very helpful
Lynne was very helpful, open and to the point in getting me what I needed. She also gave me good advice into the capabilities of the app. Wonderful job.
September 25, 2024
It’s very good very helpful with…
It’s very good very helpful with Halalisiwe
September 25, 2024
Unprompted review
Lorraine was very professional and friendly.
Lorraine was very professional and friendly, and even had some time for a quick chat as I'd had a bereavement. She explained everything in detail and went through all my options thoroughly. A pleasure to deal with.
September 24, 2024
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