Excellent customer service from Shivonne Singh who has obviously been well-trained, was highly efficient, friendly and reassuring that she could sort my problem out. Should go far within the company... See more
Boost
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shocking, simply shocking- no joined up thinking within Boost. Passed between departments with nobody actually taking ownership just blaming each other. Left with no Gas for several days due to repeat... See more
Company replied
My experience was sorted quickly and efficiently and made my day! Sorted my issues out straightaway and was very informative I couldn’t have asked for a better person to help me! Tennelle is amazing!... See more
Aidan was from the beginning of our phone call last week eager to assist with our query and arrange the necessary refund for us. He arranged to call us back today with the information that we needed f... See more
Company details
About Boost
Written by the company
Thanks for visiting Trustpilot. Unfortunately, it’s not possible to leave a review here anymore because the company’s website has closed. Feel free to contact us if you have any questions.
Contact info
United Kingdom
- boostpower.co.uk
Honestly suicidal after dealing with…
Honestly suicidal after dealing with this company every time I top up steels my money left with no electric for hours always takes weeks to get my money back electricity number expires every week and they don’t tell you letting you spend money just to not have electric! Please please please avoid!!!!!!!!!!!!!!!!!!!!
September 10, 2024
Unprompted review
Reply from Boost
Hi Jay, I'm really sorry to hear that your top-ups aren't reaching your meter.
I'd really like to have a closer look at your account to understand what's happening so I can help.
I've sent you a private message here on Trustpilot asking for a few details so I can find your information.
If you could reply when you can please, I'll provide you with an update as soon as possible.
Thanks,
Dave
*UPDATE 16/09*
Hi there Jay,
Thanks so much for getting in touch with us, again I'm very sorry for the distress we've caused you. Due to the feelings you've mentioned in your review, we'd certainly be happy to arrange a welfare check on your behalf from either the police or NHS.
So that I can fully access your account, I've sent you another email just now asking for some more information. If you're able to reply within the next three days, we'll certainly help in any way we can.
Thanks,
Dave
The refund cheque has arrived EVENTUALLY
It took two long webchats and finally a phonecall to get a complaint handler to contact me. The good news is that he did a good job, understood the issue, admitted to culpable mistakes, and offered me substantial compensation for being messed around. And the cheque he promised has finally arrived.
Whilst there is joy in heaven over repentance that is genuine - and the large compensation figure (> £100 is a sign they are serious about admitting their error), the fact that they have no forwarding address field on their system as well as the billing address is appalling. Despite being informed of the need to direct the cheque to a different address, it was still sent to the old address. They offer to forward a transcript of webchats; they did so, and were left with nowhere to hide as the webchats demonstrated that I told them the address to send the cheque to TWICE.
Overall... not a company I ever want to have anything to do with ever again; the compensation is a fair return for a LOT of effort. I've got better things to do with my life.
September 10, 2024
Unprompted review
Thanks lennele
September 10, 2024
Unprompted review
Friendly person in the chat
Friendly person in the chat. Answered all the questions and no stock automated replies that didn’t make sense. Very quick and easy, thanks!
September 10, 2024
Unprompted review
Short wait time to speak to Craig
Short wait time to speak to Craig. All questions were answered and a new account set up efficiently.
September 10, 2024
The lady was so polite and made me feel happy thanks
The lady was very polite and made me feel so happy thanks
September 9, 2024
Excellent Customer Service.
Excellent customer service. Ryan was very helpful and polite. Sorted out my problem quickly and efficiently. Please pass our thanks to him.
September 6, 2024
Very friendly and helped me quickly and…
Very friendly and helped me quickly and efficiently solve my problem.
September 5, 2024
Unprompted review
Reply from Boost
We're so pleased to hear this, thank you for sharing.
Thanks,
Daniella
Fantastic support with a payment refund with a third party..
After finding myself in a very stressful situation with an erroneous supplier taking over my gas supply without authority and subsequently charging me for 18 months of energy in error, Jonathan in the OVO energy customer care team was amazing.
Jonathan remained calm throughout, listened to my major concerns and supported me fully in resolving the issue. He instigated a third party call with the erroneous provider and supported me during the call interjecting as required, stating industry standards and the requirement for the third party to refund me fully.
An amazing service and really above and beyond. I can’t thank him enough for helping me to resolve this very stressful issue.
I would highly recommend Jonathan and OVO energy he was fantastic.
September 4, 2024
Reply from Boost
We truly appreciate your kind words and are thrilled to hear about your positive experience with Jonathan. It's wonderful to know that he was able to provide you with the support and guidance you needed during a stressful situation.
We strive to provide exceptional customer service, and Jonathan's dedication to resolving your issue is a testament to our commitment. We're glad that he was able to help you navigate this challenging situation and achieve a positive outcome.
Thanks,
Daniella
Reply from Boost
We appreciate your kind words. We strive to provide excellent service and are glad you had a positive experience.
Thanks,
Daniella
Spoke with Clare at the bereavement…
Spoke with Clare at the bereavement team today she was very helpful and kind and explained everything that was required thank you Clare for being so helpful
September 4, 2024
Reply from Boost
We are delighted to hear that you found Clare to be helpful and kind. It's wonderful to know that she was able to provide you with the support and clarity you needed during a difficult time. We appreciate your kind words and will share your feedback with the team.
Thanks,
Daniella
Setting up as a new customer was easy and straightforward
The customer service were friendly, helpful, really knowledgeable and made the whole process easy.
September 4, 2024
Reply from Boost
We are thrilled to hear that you had a positive experience with our customer service team. We strive to provide our customers with exceptional service and appreciate your kind words.
Thanks,
Daniella
It better as can top up on app and…
It better as can top up on app and don't run out of electricity as I'm disabled
September 3, 2024
always an excellent service from ovo
always an excellent service from ovo. keep up the good work.
September 2, 2024
Fabulous service from your associate
August 6, 2024
The person I spoke to was clear and…
The person I spoke to was clear and knowledgeable. Well done.
August 30, 2024
Joelene was patient and understanding…
Joelene was patient and understanding she explained everything calmly as I'm a new tenant. I feel my issue was solved and I'm happy to have had Joelene deal me. Thank you
August 29, 2024
Unprompted review
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