Excellent customer service from Shivonne Singh who has obviously been well-trained, was highly efficient, friendly and reassuring that she could sort my problem out. Should go far within the company... See more
Boost
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See what reviewers are saying
shocking, simply shocking- no joined up thinking within Boost. Passed between departments with nobody actually taking ownership just blaming each other. Left with no Gas for several days due to repeat... See more
Company replied
My experience was sorted quickly and efficiently and made my day! Sorted my issues out straightaway and was very informative I couldn’t have asked for a better person to help me! Tennelle is amazing!... See more
Aidan was from the beginning of our phone call last week eager to assist with our query and arrange the necessary refund for us. He arranged to call us back today with the information that we needed f... See more
Company details
About Boost
Written by the company
Thanks for visiting Trustpilot. Unfortunately, it’s not possible to leave a review here anymore because the company’s website has closed. Feel free to contact us if you have any questions.
Contact info
United Kingdom
- boostpower.co.uk
The customer advisor was very helpful.
The customer advisor was very helpful and friendly.
September 24, 2024
Craig was very helpful and took time to assist me well.
Craig was very helpful and took time to explain everything I needed well.
September 23, 2024
tennelle was really dedicated in…
tennelle was really dedicated in customer serService
September 23, 2024
Unprompted review
Draining!!!
So draining.
Literary tired of trying to top up my electricity. I received a new debit card and trying to top up and register the new card since Saturday but looks like the system is down. What's the point of having online account and each time I've to go to the local shop to top up... honestly sick of this.
September 22, 2024
Unprompted review
Reply from Boost
Hi there Sugandha,
Thanks so much for getting in touch with us, I'm very sorry to hear about any difficulty you've had topping-up online and I do hope that you've since managed to do so.
If not, however, I'd be more than happy to look further into this for you and so I've also sent you a private message. When you can, please reply to it within the next three days with your full name, account number, email address and phone number and I'll respond to you here ASAP
I've also raised a complaint on your behalf just now and the following link will take you to our internal complaints procedure and what you can expect from us whilst we are investigating your complaint: https://www.ovoenergy.com/feedback
Thanks,
Jasper
*UPDATE*
Hi there Sugandha,
Thanks so much for getting back to us, again I'm very sorry for any distress we've caused you. I've had a look on your account just now and attached the complaint I'd raised to it.
While I'm sadly limited in terms of what I can discuss here, as this is a public platform, I can confirm that your account is now with OVO not Boost. This means that you'll sadly no longer be able to contact Boost for assistance. You can, however, reach out to ourselves at OVO here: https://help.ovoenergy.com. Your account number remains the same as the one you had with Boost.
While I sadly cannot discuss the amount here, I can also confirm that your Pay-As-You-Go electricity meter is in credit this morning with it's full emergency credit also available. Your top-ups from yesterday (24/09), the 21st and 12th of this month are all showing as being successfully applied to the meter.
You'll also need to make sure that you've signed up to our OVO Energy Top Up app. If you haven't yet done this please download the app from either the Android or Apple store (depending on what device you have). Once completed you'll then be able to make top up payments. You'll also be able to find more information about our top up app here: https://www.ovoenergy.com/help/top-up-on-the-app
To reflect the poor experience you've had with us during your migration from Boost, I've also added a further £10 top-up as a goodwill gesture to your meter just now and this should appear on it within 4 minutes at most.
I have also marked your complaint as being resolved, however if there's anything further that we can help with at all, please do let us know. Again, you can reach out to us via this link: https://help.ovoenergy.com
Thanks,
Jasper
Going the extra mile
Dan was both efficient whilst being warm and friendly, plus he had a cold, bless him!
September 18, 2024
Very Helpful
The person on the phone helped me to set up my account quickly and without faff. They were very patient and kind.
September 20, 2024
Daniel was extremely helpful and very…
Daniel was extremely helpful and very knowledgable. Best Ovo agent I’ve ever dealt with
September 20, 2024
The customer service I received was…
The customer service I received was phenomenal
September 20, 2024
helpful!
the lady i spoke with was exceptionally helpful and explained everything in a clear and non rushed way.
September 18, 2024
Customer service was very kind and…
Customer service was very kind and helpful.I would be happy to speak to her again with any issues in the future she does her job very well.
September 18, 2024
Aidan was from the beginning of our…
Aidan was from the beginning of our phone call last week eager to assist with our query and arrange the necessary refund for us. He arranged to call us back today with the information that we needed for him so he was able to proceed with the refund process. Throughout all our conversations, Aidan was extremely helpful, honest in his way of dealing with the query and really polite and professional. Overall, we consider OVO very fortunate to have Aidan as their employee, huge asset to the company with excellent ethos and customer service skills. Thank you so much and God bless!
September 16, 2024
Because the person I spoke to Karen was…
Because the person I spoke to Karen was extremely helpful and explained everything to me and I could understand her thank you
September 12, 2024
Tennelle was very helpful and…
Tennelle was very helpful and understanding
September 11, 2024
Unprompted review
Great experience calling boost today
Great experience calling boost today, phone was answered promptly and was put through with ease. Hopefully we have sorted my issues out today, new top up cards sent out and an ihd. Very good service thank you
September 11, 2024
Excellent, informative service, changing direct debit and tariff
clear, honest answers - unlike previous call to OVO
September 11, 2024
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