Boost 

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See what reviewers are saying

Rated 5 out of 5 stars

Excellent customer service from Shivonne Singh who has obviously been well-trained, was highly efficient, friendly and reassuring that she could sort my problem out. Should go far within the company... See more

Rated 1 out of 5 stars

shocking, simply shocking- no joined up thinking within Boost. Passed between departments with nobody actually taking ownership just blaming each other. Left with no Gas for several days due to repeat... See more

Company replied

Rated 5 out of 5 stars

My experience was sorted quickly and efficiently and made my day! Sorted my issues out straightaway and was very informative I couldn’t have asked for a better person to help me! Tennelle is amazing!... See more

Rated 5 out of 5 stars

Aidan was from the beginning of our phone call last week eager to assist with our query and arrange the necessary refund for us. He arranged to call us back today with the information that we needed f... See more

Company details

  1. Fuel Supplier

About Boost

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Mthulisi was very helpful

Mthulisi was very helpful, knowledgeable and polite. Solved my issue very quickly and clarified the information at the end of the conversation. Very happy with the help I received today

August 13, 2024
Unprompted review
Boost logo

Reply from Boost

We are thrilled to hear about your positive experience. It's wonderful to know that you found our representative helpful, knowledgeable, and polite. We strive to provide excellent customer service, and we're glad that Mthulisi was able to resolve your issue efficiently. ^Lewis

Rated 1 out of 5 stars

Worst

My update after all this company already done to me today I recieved in post yet another threatening letter to apply court access a warrant force entry to my home even after they all ready replaced my old meters to

smart meters by false misleading info saying I had faulty gas meter I cant deal all this threats any longer anyone help me what I can do to stop this I live my own I work 6 nts a week I'm afraid I'm going have my home forced into I cant cope all this anymore

Monday morning I will be seeking advice get there supply removed contacted me say my meter gas was faulty then proceeded with installing both gas and electric with smart meter not once said this prior then left me no way top by card key my entire shopping for month as I'm pay monthly now defrosted as they left me no electric entire night and today even though informed me I will have supply over weekend until they open Monday if it wasnt my neighbour who I hardly know that seen me so upset came help I had give him my bank details so I could get top up as I only do it through bank transfer as they took away my key card to top up I'm so upset I been mistreated lied to in this way I dread think how many old people gone through same thing by them I will make sure there meter removed I will not pay any charge as they first said I have pay £106 if I wanted this I never knew let alone agree smart meter being installed worst upsetting experience I ever gone through
Do not go with this energy supplier they are absolute disgrace they told me I had a faulty gas metre then they sent an engineer and without my knowledge fitted an electric and my gas with a smart Meter they told me I wouldn't be about electrical gas at the weekend I am no gas and I'm about to run out of electorate and you can't even get in touch with anybody they said they put credit on my smart Meter it's won't work nothing is working I have no heat and I am no gas and their electric issuing about to run out this company is disgusting they came into my home and lied and told me I was having my gas meter change because it was faulty they went without my knowledge and fitted electric meter and a gas meter with their smart Meter and now I'm left with nothing to with any energy

August 10, 2024
Unprompted review
Boost logo

Reply from Boost

Hi there,

We are truly sorry to hear that you are without a supply. It is crucial that we address this matter with urgency.

I have requested your details so we can investigate this issue. Your response would be greatly appreciated.

Please be aware that our Boost phone lines are open from 9am today. You can reach out to them, and they will arrange an emergency appointment for you. They are available at 0330 102 7517 (Monday to Friday, 8am to 6pm or Saturday, 9am to 2pm).

Thanks,
Richard

UPDATE

Hi Kim,

I'm really sorry for the stress and worry this has caused you. I want to assure you that we're taking your concerns seriously. A complaint has already been filed on your behalf, and you can access our Complaints Handling Procedure at https://www.boostpower.co.uk/feedback/.

It looks like there's credit on your meters now, so you shouldn't be without supply. You can top up in-store with your top-up cards, just as you would have with the old key and card meters. If you haven't received them yet, I've requested that they be sent to you. In addition, a Boost advisor has emailed you the card numbers for your convenience.

You can also top up via the app, you can download this here: https://www.boostpower.co.uk/app/ or via our website here: https://boostpayments.paypoint.com/Home/index. If you need any further support please get in touch with us on 0330 102 7517 (Monday to Friday, 8am to 6pm or Saturday, 9am to 2pm).

Thanks,
Richard

Rated 5 out of 5 stars

Good Service

Only been with Boost for approximately a month as they are changing over to Ovo.
However the service has been very good and the people who I have spoken with have been very clear and concise and everything was explained clearly.

August 7, 2024
Boost logo

Reply from Boost

Thank you for your kind review. We appreciate you taking the time to share your positive experience with us. We are glad to hear that you have been satisfied with our service and that our team has been helpful and informative. We strive to provide our customers with a clear and concise experience, and we are pleased that you have found this to be the case. ^Lewis

Rated 5 out of 5 stars

Very good at explaining and made me…

Very good at explaining and made me very happy if could give them higher
mark I would

August 9, 2024
Unprompted review
Boost logo

Reply from Boost

We're thrilled to hear you had a positive experience! Your kind words mean a lot to us. We strive to provide clear explanations and make our customers happy. ^Lewis

Rated 5 out of 5 stars

Efficient and helpful OVO contact

Efficient and helpful OVO contact. Understood my problem, helped with sorting it and also my contract renewal. Pleasant and easy to understand young man. A pleasure to deal with.

August 9, 2024
Boost logo

Reply from Boost

We're so glad to hear you had a positive experience with our team. We appreciate your kind words about the agent's efficiency, helpfulness, and pleasant demeanor. We strive to provide excellent customer service and are happy to know we met your expectations. ^Lewis

Rated 5 out of 5 stars

Easy

The staff are really helpful and respectful

August 8, 2024
Boost logo

Reply from Boost

That's wonderful to hear! We're thrilled that you had a great experience. ^Lewis

Rated 5 out of 5 stars

Very happy customer.

The representative who dealt with my problem was very understanding and professional.
Very happy long time customer.

August 5, 2024
Boost logo

Reply from Boost

That's wonderful to hear! We're thrilled that you had a great experience. ^Lewis

Rated 1 out of 5 stars

I’m still waiting my breakdown for the…

I’m still waiting my breakdown for the last three month. I’ve been told I’m gonna get 24 hours. I still did not get anything since Monday. I’ve called back yesterday. I’ve been told you gonna get it today at the end of the day. I never got anything yesterday.

August 7, 2024

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