Boost 

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Rated 5 out of 5 stars

Excellent customer service from Shivonne Singh who has obviously been well-trained, was highly efficient, friendly and reassuring that she could sort my problem out. Should go far within the company... See more

Rated 1 out of 5 stars

shocking, simply shocking- no joined up thinking within Boost. Passed between departments with nobody actually taking ownership just blaming each other. Left with no Gas for several days due to repeat... See more

Company replied

Rated 5 out of 5 stars

My experience was sorted quickly and efficiently and made my day! Sorted my issues out straightaway and was very informative I couldn’t have asked for a better person to help me! Tennelle is amazing!... See more

Rated 5 out of 5 stars

Aidan was from the beginning of our phone call last week eager to assist with our query and arrange the necessary refund for us. He arranged to call us back today with the information that we needed f... See more

Company details

  1. Fuel Supplier

About Boost

Written by the company

Thanks for visiting Trustpilot. Unfortunately, it’s not possible to leave a review here anymore because the company’s website has closed. Feel free to contact us if you have any questions.


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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very helpful when I've had trouble with…

Very helpful when I've had trouble with my meter, it was replaced within a few hours.
When I ran out of emergency credit and put some on it didn't register so again I was guided by phone how to reset it from the old box outside. Easy to keep track of what I'm spending.

July 29, 2024
Rated 5 out of 5 stars

Very helpful and friendly

Friendly tone, very informative, nothing was too much trouble, thorough and all round great customer service. Made phoning up very easy and pleasant.

July 31, 2024
Rated 5 out of 5 stars

I have never had a problem with Boost

I have never had a problem with Boost. They have helped me on many occasions and have always explained everything in detail so I understand. I am disabled and they never seem to leave me when I'm in a mess financial. I have been with them for many years and wouldn't change to another provider. Not once have I add to complain. Thank you for your great service Boost. 😊

June 13, 2024
Rated 5 out of 5 stars

Payment options

I was given all the information on different options for making payments for future bills, that I found very helpful, with no pressure, the customer service was a pleasure dealing with me, and I chose the best plan for me.

July 30, 2024
Rated 1 out of 5 stars

Not a good company or app

How people give this company and app more than 2 stars, I really don't understand. It's a crap app and trying to add credit is at times a nightmare and often down. It now is moving back to OVO at some point, but that is not even clear, when it will happen.
It's only because I have a smart top up meter that I had stayed with them, but I will be looking around for another supplier, that can provide a better service.

July 30, 2024
Unprompted review
Rated 5 out of 5 stars

The Advisor

The advisor - Nicola - was excellent in her appreciation of the purpose for my call.
Her articulation, diction, tone and pitch were top class and made the call that much easier
She is, without question, a tribute to the OVO brand.

July 30, 2024
Boost logo

Reply from Boost

That's wonderful to hear! We're thrilled that you had a great experience. ^Lewis

Rated 5 out of 5 stars

excellent

excellent, staff was well informed and helpful

July 29, 2024
Boost logo

Reply from Boost

That's wonderful to hear! We're thrilled that you had a great experience. ^Lewis

Rated 5 out of 5 stars

I had my Boost account set up with your…

I had my Boost account set up with your agent 'Aj' who made the whole process clear to me. He was very professional and knowledgeable of smart meters and the payment process involved.

July 30, 2024
Unprompted review
Boost logo

Reply from Boost

We appreciate you taking the time to share your positive experience. It's wonderful to hear that you had a smooth and informative account setup with our agent. We strive to provide excellent customer service and are glad that you found our agent to be helpful and knowledgeable. ^Lewis

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